Cisco 500-440 Online Practice Questions and Exam Preparation

Cisco 500-440 Online Questions & Answers

• Question 81:

  For the Cisco Contact Center Enterprise Outbound option, which Cisco Unified Communications Manager feature can be used to disable ring back during transfer to agent for a scenario that involves SIP trunks?

  A. replaces header script
  B. normalization script
  C. association script
  D. transformation script
  B. normalization script

• Question 82:

  In a Cisco Finesse 10.0(x) deployment, primary and secondary nodes can be installed on separate domains. Which two requirements must be met for the pair to work properly? (Choose two.)

  A. Each Cisco Finesse server should be able to perform DNS lookup of the other server using fully qualified domain name.
  B. Primary and secondary Cisco Finesse servers should only communicate with IP address.
  C. All Cisco Finesse clients should be able to perform DNS lookups of the Cisco Finesse servers using the FQDN.
  D. All Cisco Finesse clients should connect to the server with IP address.
  E. All Cisco Finesse clients should be local to the Cisco Finesse servers.
  A. Each Cisco Finesse server should be able to perform DNS lookup of the other server using fully qualified domain name.
  C. All Cisco Finesse clients should be able to perform DNS lookups of the Cisco Finesse servers using the FQDN.

• Question 83:

  How does the Cisco Unified Contact Center Enterprise solution encrypt the logger database?

  A. AES
  B. SHA
  C. MD5
  D. TLS
  C. MD5

• Question 84:

  Which three features does the SIP Proxy software provide when Cisco Unified Contact Center Enterprise, Cisco Unified Customer Voice Portal, and Cisco Unified SIP Proxy are used? (Choose three.)

  A. centralized dial plan
  B. load balancer for HTTP and SIP
  C. integration with Cisco ISR using SM-SRE
  D. N+1 or N.N redundancy
  E. box-to-box redundancy
  F. demarcation point between networks
  A. centralized dial plan
  C. integration with Cisco ISR using SM-SRE
  D. N+1 or N.N redundancy

• Question 85:

  Which two features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose two.)

  A. load balancing outbound calls
  B. secure communication using flow around mode
  C. normalize SIP messages using SIP profiles
  D. Silent Monitor inbound voice calls
  E. record calls by forking the media
  A. load balancing outbound calls
  C. normalize SIP messages using SIP profiles

• Question 86:

  You deploy Cisco Unified Contact Center Enterprise on a Cisco UCS C-Series Server and Unified Contact Center Enterprise is split over WAN with a dedicated WAN circuit for United CCE private traffic. Which two statements about QoS are true? (Choose two.)

  A. You disable QoS because it is not needed, and the Cisco UCS C-Series Server includes multiple NICs and dedicated NICs for certain VM traffic environment.
  B. You enable QoS for United CCE on Cisco UCS C-Series VMware-based environment.
  C. You disable QoS for United CCE on Cisco UCS B-Series VMware-based environment.
  D. You enable QoS for United CCE on Cisco UCS B-Series VMware-based environment.
  E. You enable QoS only for United CCE on third-party spec-based, VMware-based environment.
  B. You enable QoS for United CCE on Cisco UCS C-Series VMware-based environment.
  D. You enable QoS for United CCE on Cisco UCS B-Series VMware-based environment.

• Question 87:

  Which three system responses are valid if the Cisco Unified Contact Center Enterprise (centralized deployment with remote branches) and the remote branch lose the public network connection to both of the data centers? (Choose three.)

  A. The local voice gateway detects the failure of the communications path. The voice gateway goes into SRST mode to provide local dial-tone functionality.
  B. With Cisco Unified CVP, the voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then executes local bootstrap TCL script, answers the call, and forwards it to the hunt group.
  C. The active call that arrived at the local PSTN connection and was answered by agent at that site remains active, however, the agent peripheral gateway loses access to the call and creates a TCD record.
  D. The Cisco Finesse server detects the loss of connectivity to the agent desktop and automatically signs the agent out of the system.
  E. With Cisco Unified CVP, the voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then connects to the communication manager cluster to provide local dial-tone functionality.
  A. The local voice gateway detects the failure of the communications path. The voice gateway goes into SRST mode to provide local dial-tone functionality.
  C. The active call that arrived at the local PSTN connection and was answered by agent at that site remains active, however, the agent peripheral gateway loses access to the call and creates a TCD record.
  D. The Cisco Finesse server detects the loss of connectivity to the agent desktop and automatically signs the agent out of the system.

• Question 88:

  A customer has a remote site with 100 agents, and the remote site only has SRST for E.911. 50% of the supervisors are located at HQ where the data center is. The agents to supervisor ratio is 10%. The customer requires that supervisors from any remote site can record and silent monitor active calls. With BW design consideration, how many minimum RTP streams are needed between the data center and agent remote sites?

  A. 300 RTP streams
  B. 150 RTP streams
  C. 110 RTP streams
  D. 120 RTP streams
  C. 110 RTP streams

• Question 89:

  In the congestion control feature of Cisco Unified Contact Center Enterprise, which four options handle the calls that are to be throttled? (Choose four.)

  A. Treat the call with Dialed Number Default Label.
  B. Queue the call and play a message, then release the call.
  C. Treat the call with System Default Label.
  D. Terminate the call with a Dialog Fail or RouteEnd.
  E. Transfer calls to an available IVR port.
  F. Send a Release Message to the routing client.
  G. Offer Courtesy Callback to the caller, then terminate the call.
  H. Transfer the call to the Cisco Unified Communications Manager hunt group.
  A. Treat the call with Dialed Number Default Label.
  C. Treat the call with System Default Label.
  D. Terminate the call with a Dialog Fail or RouteEnd.
  F. Send a Release Message to the routing client.

• Question 90:

  Which two system responses are valid if the Cisco UCCE (centralized deployment with remote branches which includes agents, phones and desktops only) and the remote branch lose the public network connection to both of the data centers? (Choose two.)

  A. The Cisco Finesse server automatically signs the agent out of the system
  B. The voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then executes local bootstrap TCL script, answers the call, and forwards it to the hunt group
  C. Agents continue to have access to historical reports
  D. The active call that arrived at the local PSTN connection and was answered by agent at that site remains active
  E. The voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then connects to the communication manager cluster to provide local dial-tone functionality
  A. The Cisco Finesse server automatically signs the agent out of the system
  D. The active call that arrived at the local PSTN connection and was answered by agent at that site remains active