Cisco Cisco Unified Contact Center Enterprise Specialist 500-440 Questions & Answers

• Question 81:

  How does the Cisco Unified Contact Center Enterprise solution encrypt the logger database?

  A. AES

  B. SHA

  C. MD5

  D. TLS

  Correct Answer: C

• Question 82:

  Which type of traffic from the peripheral gateway to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?

  A. configuration requests

  B. skill group data

  C. routing and DMP control traffic

  D. Real-Time Monitoring

  Correct Answer: C

• Question 83:

  Which attribute can be created in Cisco Unified Contact Center Enterprise Precision Routing?

  A. Boolean or proficiency

  B. string or integer

  C. Boolean or integer

  D. proficiency or array

  Correct Answer: A

• Question 84:

  Which two statements about Cisco Unified Mobile Agents are true? (Choose two.)

  A. An additional voice gateway is required for Silent Monitoring.

  B. They extend and connect.

  C. They perform call control features (example: Hold/Conference/Transfer) only from the agent desktop.

  D. They are limited only to PSTN phones and mobile phone; IP phones are not supported.

  E. They are required for video endpoints.

  Correct Answer: AC

• Question 85:

  In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, which two Dialing Modes apply to Transfer to IVR based campaigns? (Choose two.)

  A. Preview dialing mode

  B. Direct Preview dialing mode

  C. Progressive dialing mode

  D. Predictive dialing mode

  E. Callback mode

  Correct Answer: CD

• Question 86:

  The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center Enterprise include three distinct types of messaging. Which three options are those messages? (Choose three.)

  A. SIP call control messages

  B. routing control (Cisco Unified CM cluster request instructions from Cisco Unified CCE)

  C. service control

  D. device and call monitoring

  E. subscription control

  F. device and call control

  Correct Answer: BDF

• Question 87:

  Which three components are required in a Cisco Unified CVP VXML "standalone" server deployment model? (Choose three.)

  A. Cisco Unified CVP Call Studio

  B. Cisco Unified CVP VXML Server

  C. Cisco Unified CVP reporting server

  D. load balancer

  E. ingress voice gateway

  F. egress voice gateway

  G. VRU peripheral gateway

  Correct Answer: ABE

• Question 88:

  In the congestion control feature of Cisco Unified Contact Center Enterprise, which four options handle the calls that are to be throttled? (Choose four.)

  A. Treat the call with Dialed Number Default Label.

  B. Queue the call and play a message, then release the call.

  C. Treat the call with System Default Label.

  D. Terminate the call with a Dialog Fail or RouteEnd.

  E. Transfer calls to an available IVR port.

  F. Send a Release Message to the routing client.

  G. Offer Courtesy Callback to the caller, then terminate the call.

  H. Transfer the call to the Cisco Unified Communications Manager hunt group.

  Correct Answer: ACDF

• Question 89:

  In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the Administration and Data Servers? (Choose two.)

  A. administration server

  B. real-time data server

  C. analytical server

  D. recording server

  E. static server

  F. performance server

  Correct Answer: AB

• Question 90:

  Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)

  A. basic call control (answer, hold, retrieve, end, and make call)

  B. advanced call control (consultation, transfer after consult, conference after consult)

  C. agent historical reports

  D. ready and login reason codes

  E. phonebooks and workflows

  F. desktop for third-party ACD

  Correct Answer: ABE