Avaya ACDS-3382 33820X Questions & Answers

• Question 1:

  A customer wants a higher balance efficiency by leveraging their contact center as a strategic resource.

  Using one platform and single-user interface, what are three functions that Avaya IXTM Workforce Engagement unifies? (Choose three.)

  A. Quality Monitoring

  B. Enterprise Analytics

  C. Customer Feedback

  D. Expert Agent Selection

  E. Workforce Management

  Correct Answer: ABE

• Question 2:

  You have designed a reference solution that includes the Avaya G450 Media, which is targeted for mid-tolarge sized branch offices, medium sized standalone businesses, or small campus environments.

  The robust TDM capabilities for scalability and deployment flexibility Includes 192 analog or digital (DCP) ports, up to 8 Tl/E1s up to 10,000 Busy Hour Call Completions, and how much DSP channel capacity?

  A. 320

  B. 160

  C. 20

  D. 80

  Correct Answer: C

  https://www.trcnetworks.com/avaya-media-gateways-g250g350g430g450g650g860ig550/

• Question 3:

  Which key Avaya Aura Call Center Elite Multichannel (EMC) component sends a signal to Avaya Enablement Services (AES) to pass the call control and call event Information to Elite Multichannel applications, such as the EMC Desktop?

  A. XML Service

  B. XML Application

  C. XML Server

  D. XML Client

  Correct Answer: C

  https://downloads.avaya.com/css/P8/documents/100175255

• Question 4:

  A customer wants to use their Contact Center strategically, rather than just as a mechanism to field customer calls. Which three are Workforce Engagement optional add-ons? (Choose three.)

  A. Customer Feedback

  B. Speech/Voice Analytics

  C. Quality Monitoring

  D. Workforce Management

  E. Desktop and Process Analytics

  Correct Answer: BCD

• Question 5:

  Avaya enabled the automated installation of the Avaya OneCloudTM ReadyNow software. With each ReadyNow Solution, Avaya is delivering a pre-built golden image which includes the Avaya Virtual Machine applications or services.

  Additionally, which program Is leveraged to automate the implementation of network, firewalls, and security container?

  A. Avaya Update Manager

  B. Capacity Planner

  C. Avaya Maestro

  D. vCenter Manager

  Correct Answer: C

• Question 6:

  With Avaya Proactive Outreach Manager (POM) and Afiniti Enterprise Behavioral Pairing, you can increase agent productivity by using Artificial Intelligence (AI) to choose the best agent available to handle an outbound contact, and support behavior-based past and predicted future behavior for a customer or agent.

  Which application supports POM and Afiniti Enterprise Behavioral Pairing?

  A. Avaya Aura Call Center Elite

  B. Avaya Aura Session Manager

  C. Avaya Aura Call Center Elite Multichannel

  D. Avaya Intelligent Customer Routing

  Correct Answer: A

• Question 7:

  Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.

  Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?

  A. Public

  B. Private

  C. Hybrid

  D. CPaaS

  Correct Answer: C

• Question 8:

  Avaya OneCloud-Public Delivery leverages Avaya UC and CC technology and solutions for a seamless transition to the cloud. Which two options are available with Avaya OneCloud-Public Delivery? (Choose

  two.)

  A. IXTM Orchestration

  B. IXTM Contact Center

  C. IXTM Workforce Engagement

  D. IX,H Workplace

  Correct Answer: AD

• Question 9:

  The Cloud Operations team is dedicated to Avaya OneCloud ReadyNow, and handles the service performance MACDs, reporting, billing, ordering, etc., as Avaya grows the Avaya OneCloud"" ReadyNow global presence.

  This team delivers best-in-class ITIL Customer Service aligned with the standard configurations enabled via which offer?

  A. Proof of Concept

  B. Contact Center Bundles

  C. Virtual Private Clouds

  D. Ready Now Solutions

  Correct Answer: A

• Question 10:

  Refer to the exhibit.

  

  This exhibit shows an example of the Call Management System (CMS) and Call Center Elite architecture. A customer wants CMS so It can manage their separate business units, departments, or locations from a single reporting point.

  How many Automatic Call Distribution (ACD) queues can a single CMS system report on?

  A. 15

  B. 10

  C. 8

  D. 5

  Correct Answer: D