Avaya OneCloud-Private Delivery provides a single-tenant dedicated software instance designed for large enterprise customers requiring higher feature sets, more control, customization, and higher security options. Which Private Delivery option uses pre-defined data centers with an automated reference architecture to deliver a standard set of UC and CC solutions?
A. SecureA customer wants their callers to have greater control over their interactions when they reach their contact centers. They want their callers to be able to get a callback when the next agent is available, or schedule a callback for a day/time that is most convenient. Callers should also be able to continue to hold. Avaya Callback Assist (CBA) gives a customer control of their interaction with the contact center by providing the customer with the estimated wait time and options.
Avaya Callback Assist (CBA) can be installed in which three different environments based on these business requirements? (Choose three.)
A. Tl/ElWhich Cloud Delivery enables partners and customers to integrate a wide range of features, including SIP Trunking, global DID and 800 service, voice notification, messaging, and API workflows?
A. Private DeliveryBased on customer feedback, what was the top priority in 2019 for Contact Center organizations?
A. To increase first contact resolutionA customer wants an Avaya Elite Multichannel R6.6 solution with the following deployment options:
1.
Single Server
2.
Multiple Server-Single VMS
3.
Multiple Server-Multiple VMS
In a Multiple Server-Single VMS Preferred Deployment option, which three are the part of the 3-server solution? (Choose three.)
A. EMC-IDSDuring your discovery conversation with an existing Call Center Elite customer, they provided the following requirements:
1.
Increase in agents from 300 to 400
2.
Agent/Remote Workers 10% of agents
3.
Increase in CMS Supervisors from 30 to 40
4.
No increase in 900 Business Users
5.
Avaya IXTM Messaging (Customer Provided Server) Which Design Scope would you select for this customer?
A. Core Suite Licenses: 1340-CCElite, CMS Agents one-X Agents: 400-CMS Supervisor License: 40 Remote Workers: 40-IXTM Messaging Users: 1340Avaya OneCloud-Public Delivery leverages Avaya UC and CC technology and solutions for a seamless transition to the cloud. Which two options are available with Avaya OneCloud-Public Delivery? (Choose two.)
A. IXTM OrchestrationAvaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura?8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake processors. There are three (ASP 110, 120 and 130) variants of this Avaya Solutions Platform (ASP) that differ only in the way the software is loaded on the server, because the underlying hardware is the same.
Which two statements are true for the ASP 130? (Choose two.)
A. Standard VMware version (non-customized) is used.A customer wants to use the Avaya Aura?Media Server (AAMS) because of its advanced multimedia processing features. Which three statements are true for the AAMS? (Choose three.)
A. AAMS provides Communication Manager IP audio functionality.You have designed a reference solution that includes the Avaya G450 Media, which is targeted for mid-to-large sized branch offices, medium sized standalone businesses, or small campus environments. The robust TDM capabilities for scalability and deployment flexibility Includes 192 analog or digital (DCP) ports, up to 8 Tl/E1s up to 10,000 Busy Hour Call Completions, and how much DSP channel capacity?
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