Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.
Which two IXTM Contact Center bundles offer this feature? (Choose two.)
A. Reporting Bundle
B. Basic Bundle
C. Voice Bundle
D. Advanced Bundle
Avaya Elite Multichannel (EMC) Release 6.6 supports which three platforms? (Choose three.)
A. MS SQL 2016
B. MS Windows Server 2016
C. MS Windows Server 2012
D. Microsoft.NET Framework R4.7.2
E. MS SQL 2017
Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)
A. All connections to EMC 6.6 Servers use only TLS 1.2 to communicate.
B. Support for TLS 1.0 and 1.1 have been dropped from EMC 6.6.
C. Elite Multichannel 6.6 supports WebLM Release 6.x.
D. Elite Multichannel 6.6 uses SSLv3
A new customer needs a solution that runs on their existing Avaya Aura?Unified Communication (UC) platform, and provides basic and advanced call center features like Expert Agent Selection and Best Service Routing.
Based on these requirements, which solution would you recommend to the customer?
A. Avaya Aura?Elite Multichannel
B. Avaya Aura?Call Center Elite
C. Avaya Intelligent Customer Routing
D. Avaya Proactive Contact
Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura?8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake processors. There are three (ASP 110, 120 and 130) variants of this Avaya Solutions Platform (ASP) that differ only in the way the software is loaded on the server, because the underlying hardware is the same.
Which two statements are true for the ASP 130? (Choose two.)
A. Standard VMware version (non-customized) is used.
B. Avaya provides tools to install/upgrade the VMware hypervisor.
C. Apps are installed, and host managed using vSphere web client or customer-provided vCenter server.
D. Remote upgrade of servers is supported, and site visit is not required.
A customer wants to use the Avaya Aura?Media Server (AAMS) because of its advanced multimedia processing features. Which three statements are true for the AAMS? (Choose three.)
A. AAMS provides Communication Manager IP audio functionality.
B. Pricing is differentiated, so customer will buy AAMS-enabled features unique to each adopter.
C. AAMS is shareable between different adopters.
D. AAMS provides virtualization, high channel density and no playback announcement limits.
E. Experience Portal will use the AAMS as a media resource.
The Avaya Experience Portal (AEP) is licensed and offered on a per port basis. Which three statements are true for the AEP? (Choose three.)
A. The MRCP connection is free of charge when speech is purchased through Avaya otherwise the customer pays to enable ASR/TTS capabilities.
B. In AEP 7.2.x, full ports cannot be bundled with speech.
C. The Media Resource Control Protocol connection is licensed per port and includes ASR and TTS.
D. In AEP 7.2.x, full ports may be bundled with speech.
E. The Media Resource Control Protocol connection is licensed per port, and separately for ASR and TTS.
Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?
A. Enablement Licensing (EL)
B. Application Specific Licensing (ASL)
C. Standard License (SL)
D. Advanced License (AL)
A customer requires a backup AEP system maintained in a different geographical location, where a manual process will move the licenses from the primary to the backup site.
Which disaster recovery solution would you recommend to this customer using Enterprise Wide Licensing?
A. Primary-Secondary
B. Active-Active
C. Active-Passive
D. Primary-Backup
A client wants a solution to view live, real-time information, and see the immediate results of their adjustments.
From a migration standpoint, in addition to Avaya Aura?Call Center Elite, which additional application will preserve the customer investment?
A. Avaya IXTM Workforce Engagement
B. Avaya Intelligent Customer Routing
C. Avaya Call Management System
D. Avaya Aura?Elite Multichannel
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