Avaya ACDS-3382 33820X Questions & Answers

• Question 21:

  With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloudTM ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.

  What Is the default VPC hardware and software configuration?

  A. Dedicated hardware and shared software

  B. Shared hardware and shared software

  C. Shared hardware and dedicated software

  D. Dedicated hardware and dedicated software

  Correct Answer: D

• Question 22:

  With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloudTM ReadyNow, Avaya provides a robust foundation for enterprise cloud deployments. The complete solution requires elements provided by Avaya, a Partner, and/or the customer for a fully functional end-to-end solution.

  Which two scenarios are supported In the Avaya OneCloudTM ReadyNow offer? (Choose two.)

  A. MPLS VPN/Software Defined WAN Connectivity

  B. CC Solutions with ACCS Connectivity

  C. Analog Trunk Access Connectivity

  D. PSTN Network Connectivity

  Correct Answer: AD

• Question 23:

  An agent license in Avaya Call Management System is consumed for each agent logged in to at least one measured skill. Regardless of the number of skills assigned to an agent, only one CMS agent license Is consumed when an agent logs In to one or more measured skills. Agent licenses are enabled on CC Elite and CMS, and the Elite Agent licenses are for the ACD functionality.

  If CMS is reporting on three ACDs with 500 active agents each, how many agents would it be licensed for?

  A. 500

  B. 750

  C. 1000

  D. 1500

  Correct Answer: A

• Question 24:

  Avaya OneCloud-Private Delivery provides a single-tenant dedicated software instance designed for large enterprise customers requiring higher feature sets, more control, customization, and higher security options.

  Which Private Delivery option uses pre-defined data centers with an automated reference architecture to deliver a standard set of UC and CC solutions?

  A. Secure

  B. ReadyNow

  C. Custom

  D. Enterprise

  Correct Answer: A

• Question 25:

  Workspaces for Elite with POM Integration can Increase agent productivity by providing a unified desktop for agents to handle all inbound and outbound voice tasks, and which three types of calls? (Choose three.)

  A. Predictive

  B. Progressive

  C. Performance

  D. Proficient

  E. Preview

  Correct Answer: BCE

• Question 26:

  Call Center Elite Release 8.x continues to support SIP end-to-end deployments, and is aimed at supporting Avaya Aura enhancements.

  To support large capacity SIP call centers, what Is the number of concurrently logged in ACD SIP agents supported In Call Center Elite Release 8.x?

  A. 15,000

  B. 10,000

  C. 5000

  D. 12,000

  Correct Answer: A

• Question 27:

  From a migration standpoint, when implementing Avaya Oceana?and Avaya AnalyticsTM, what are three ways that Avaya preserves the customer's Investment? (Choose three.)

  A. By using the benefit of Avaya IX'M Workforce Engagement

  B. By using the benefit of Call Center Elite

  C. By using the benefit of Avaya Call Management System

  D. By using the benefit of Avaya Proactive Contact

  E. By using the benefit of Avaya Aura?Contact Center

  Correct Answer: ABC

• Question 28:

  Refer to the exhibit.

  

  This high-level diagram shows what a customer's infrastructure might look like with their migration to Avaya OneCloudTM ReadyNow.

  With the information in the exhibit, which routing technique would you place in the box with the question mark, to provide connectivity for application support?

  A. Multiprotocol TX Module (MTM)

  B. Multiprotocol Transmitter Module (MTM)

  C. Multiprotocol Label Switching (MPLS) SD-WAN

  D. Multiprotocol Ethernet (ME)

  Correct Answer: D

• Question 29:

  A customer requires support for a solution that will allow call center supervisors to monitor the activity of groups of agents, and they need to know more about monitoring agents with the Elite Multichannel (EMC) Supervisor Plug-in, which is part of the EMC Desktop. How any agents do the supervisors have the ability to monitor?

  A. 20 or less

  B. 15 or less

  C. 5 or less

  D. 10 or less

  Correct Answer: D

  https://documentation.avaya.com/ko-KR/bundle/ PartnerCloudPoweredbyAvayaxCaaSSolutionDescription_r30/page/EMC_featur es_in_CCaaS.html

• Question 30:

  Many organizations are seeking ways to lower the cost of application development, management, maintenance, and updates.

  To become agile to changing business conditions and minimize the cost of updates, which fully featured graphical development environment for creating applications, and runs on Avaya Experience Portal, Is available for customers?

  A. Graphical Designer

  B. Call Vectoring

  C. Visual Designer

  D. Avaya IXTM Orchestration

  Correct Answer: D