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Avaya Aura Call Center Elite & Elite Multichannel Solution Design

Exam Details

  • Exam Code
    :33820X
  • Exam Name
    :Avaya Aura Call Center Elite & Elite Multichannel Solution Design
  • Certification
    :ACDS-3382
  • Vendor
    :Avaya
  • Total Questions
    :64 Q&As
  • Last Updated
    :May 08, 2024

Avaya ACDS-3382 33820X Questions & Answers

  • Question 61:

    A customer wants to avoid large upfront capital expenses for software licenses with capacities that may or may not be needed.

    Which Avaya OneCloudTM ReadyNow offer is the foundation of a rate card model that includes hardware, software usage, installation, operation, and maintenance as a monthly recurring charge?

    A. Virtual Private Clouds

    B. Ready Now Solutions

    C. Contact Center Bundles

    D. Proof of Concept

  • Question 62:

    A Contact Center manager wants an application solution that will identify and determine the caller's intent through simple customer conversations using speech and self-service. They also want to serve themselves and eliminate geographic boundaries through true enterprise routing.

    Which application solution will meet their requirements?

    A. Avaya Proactive Outreach Manager

    B. Avaya IXTM Workforce Engagement

    C. Avaya Intelligent Customer Routing

    D. Avaya Call Management System

  • Question 63:

    Refer to the exhibit.

    Based on the following features and functions:

    1.

    Able to choose the best agent available to handle an outbound contact

    2.

    Supports behavior-based past and predicted future behavior for customers and agents

    3.

    Supports data trending to determine patterns which is refreshed daily

    4.

    POM queries It at that moment In time when It decides on the agent handling a given call

    Which application would you place in the blue box?

    A. Avaya Intelligent Customer Routing

    B. Workspaces for Elite with POM Integration

    C. Best Service Routing

    D. Afiniti Enterprise Behavioral Pairing

  • Question 64:

    Avaya IXTM Orchestration is a graphical development tool for creating applications that run on which three Avaya systems? (Choose three.)

    A. Avaya Aura?Communication Manager

    B. Avaya Aura?Contact Center

    C. Avaya Experience Portal

    D. Avaya Contact Center Select

    E. Voice Portal

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