Avaya ACDS-3382 33820X Questions & Answers

• Question 41:

  Which Cloud Delivery enables partners and customers to integrate a wide range of features, including SIP Trunking, global DID and 800 service, voice notification, messaging, and API workflows?

  A. Private Delivery

  B. Public Delivery

  C. CPaaS Delivery

  D. Hybrid

  Correct Answer: C

  https://www.ngcnetworks.co.uk/wp-content/uploads/2019/05/Avaya-OneCloud-Brochure.pdf

• Question 42:

  During your discovery conversation with an existing Call Center Elite customer, they provided the following requirements:

  1.

  Increase in agents from 300 to 400

  2.

  Agent/Remote Workers 10% of agents

  3.

  Increase in CMS Supervisors from 30 to 40

  4.

  No increase in 900 Business Users

  5.

  Avaya IXTM Messaging (Customer Provided Server)

  Which Design Scope would you select for this customer?

  A. Core Suite Licenses: 1340-CCElite, CMS Agents one-X Agents: 400-CMS Supervisor License: 40 Remote Workers: 40-IXTM Messaging Users: 1340

  B. Core Suite Licenses: 1300-CCElite, CMS Agents one-X Agents: 400-CMS Supervisor License: 30 Remote Workers: 30-IXTM Messaging Users: 1340

  C. Core Suite Licenses: 1340-CCElite, CMS Agents one-X Agents: 400-CMS Supervisor License: 40 Remote Workers: 30-IXTM Messaging Users: 1340

  D. Core Suite Licenses: 1300-CCElite, CMS Agents one-X Agents: 400-CMS Supervisor License: 40 Remote Workers: 30-IXTM Messaging Users: 1300

  Correct Answer: D

• Question 43:

  An Avaya Aura?Call Center Elite customer wants an application solution with the following requirements:

  1.

  Synchronizes with a deskphone to share the control of telephony and agent features

  2.

  Includes capabilities of integrated video and Instant messaging

  3.

  Increases collaboration

  4.

  Reduces agent talk time and facilitates first call resolution

  To meet these requirements, which two applications would you recommend to be used in conjunction with Call Center Elite? (Choose two.)

  A. Agent Desktop Displays (ADD)

  B. Avaya one-X?Agent

  C. Agent Map

  D. Avaya Agent for Desktop (AAfD)

  Correct Answer: BD

• Question 44:

  You are designing a solution for a customer with Avaya IXTM Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center.

  When determining the number of DSP's required for agent recording in an all IP environment using DMCC Call Recording, what is the recommended ratio used?

  A. Number of agents X 5 = DSPs

  B. Number of agents X 4 = DSPs

  C. Number of agents X 3 = DSPs

  D. Number of agents X 2 = DSPs

  Correct Answer: A

• Question 45:

  Contact centers use remote agents to expand the available talent pool, to find agents in affordable places, and to outsource work.

  To support a customer's requirement for Remote Agents/Workers, your design scope will include which licensing requirement for Remote Agents/Workers?

  A. Avaya SBCE Standard and Advanced Licenses

  B. Avaya SBCE Corporate and Standard Licenses

  C. Avaya SBCE Standard License

  D. Avaya SBCE Corporate License

  Correct Answer: A

• Question 46:

  Refer to the exhibit.

  

  In this example, the target market is enterprise contact centers and general enterprise telephony customers who are implementing CTIapplications with Communications Manager.

  Which open standards-based solution runs on a Linux server, is tightly integrated with a Communication Manager and Elite Multichannel solution, and is missing from this diagram?

  A. Avaya Aura?Session Manager

  B. Avaya Aura?Session Border Controller

  C. Avaya Aura?Application Enablement Services

  D. Avaya Aura?Media Server

  Correct Answer: A

• Question 47:

  Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software feature set.

  Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases? (Choose two.)

  A. Avaya Elite Multichannel agent desktop (thick client) with Microsoft Dynamics web client

  B. Microsoft Dynamics (thin client) embedded with Avaya Elite Multichannel APIs (channel controls)

  C. Avaya Elite Multichannel agent desktop (thick client) and Microsoft Dynamics (thick client) embedded together on the agent desktop

  D. Microsoft Dynamics (thick client) embedded with Avaya Elite Multichannel APIs (channel controls)

  Correct Answer: CD

• Question 48:

  A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)

  A. CTI

  B. EC500

  C. PRI

  D. SIP

  Correct Answer: BD

• Question 49:

  A customer requires a solution that has a broad appeal across all vertical markets, and simplifies the management operations of Avaya-based solutions through a centralized administration platform. This solution will also reduce costs, enhance security and access, all without increasing complexity.

  Which application solution would you present to this customer?

  A. Avaya Control Manager

  B. Avaya Intelligent Customer Routing

  C. Avaya Proactive Outreach Manager

  D. Avaya Experience Portal

  Correct Answer: A

• Question 50:

  Avaya Aura and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation.

  Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)

  A. Subscription-based payments

  B. Cloud Contact Center with AACC

  C. Managed Private or Hybrid Networks

  D. Cloud Storage Box

  Correct Answer: C