3100 Exam Details

  • Exam Code
    :3100
  • Exam Name
    :Avaya Aura Contact Recording and Avaya Aura Quality Monitoring Implementation Exam
  • Certification
    :Avaya Certifications
  • Vendor
    :Avaya
  • Total Questions
    :92 Q&As
  • Last Updated
    :Jul 14, 2026

Avaya 3100 Online Questions & Answers

  • Question 31:

    Which statement most accurately describes the function of automatic call back feature?

    A. It allows internal users who placed a call to a busy or unanswered external telephone to be called back when the called telephone becomes available.
    B. It allows internal users who placed a call to a busy or unanswered internal telephone to be called back when the called telephone becomes available.
    C. It allows internal users who are called when they are busy to activate a feature to automatically call back that second caller, once the first call is finished.
    D. It allows internal users who are called when they are busy to place the second call on hold until the first call is finished.

  • Question 32:

    A remote user who uses Avaya Softphone to work from home reports that the client (Desktop) application will not register. After verifying that the user has configured the softphone application to "point" to the correct IP address of a

    communication manager gatekeeper using administered extension, you ask if the user supplied a password when logging on. The user confirms that the password was used on each log-on attempt.

    You look up the user's information and note that the type field is 4620 (IP telephone) and the Security Code field is *#*.

    With referent e to the scenario described in the exhibit, which form will help you diagnose the situation?

    A. feature access
    B. station
    C. coverage path
    D. remote access security
    E. class of service

  • Question 33:

    You must set the calling privileges for a user so that the user can make calls but not receive calls. You assign COR5to the user's station. What other settings must be completed?

    A. In COR 5, set calling party restriction = `origination' and called party restriction = `none'
    B. In COR 5, set calling party restriction = `outward' and called party restriction = `termination'
    C. In COR 5, set calling party restriction = `origination' and called party restriction = `termination'
    D. In COR 5, set calling party restriction = `none' and called party restrictions = `termination'

  • Question 34:

    Which feature can you administer using a multi-appearance telephone with Console Permission?

    A. Receive Security notifications of Authorization codes violation
    B. Record integrated Announcements
    C. Activate and deactivate Coverage paths for another extension
    D. Add and remove agents from CORs

  • Question 35:

    Which Call Pickup Group allows the administrator the ability to combine different Pickup Groups?

    A. Directed Call Pickup
    B. Pickup Group
    C. Expanded Pickup Group
    D. Extended Pickup Group

  • Question 36:

    When creatingon administrator account, what is the setting In the user profile that allows full access for all commands?

    A. r-
    B. rm
    C. wm
    D. rx

  • Question 37:

    Which ASA main menu option displays the capacity of the Communication Manager?

    A. Advanced
    B. Tasks
    C. General
    D. Fault and Performance

  • Question 38:

    Which statement is true about the Station Lock feature?

    A. The feature permits only incoming calls, and using a FAC and security code permits emergency or outgoing calls.
    B. The feature permits only outgoing calls, and using a FAC and security code permits Incoming and outgoing calls.
    C. The feature permits Incoming calls, and the telephone can be unlocked only from designated telephone(s) by inputting a security code.
    D. The feature overrides the COR of a station.

  • Question 39:

    Communication Manager Backups are done through the system management interface (SMI).

    Which three statements about the Communication Manager backup function are correct? (Choose three)

    A. The backup function creates two complete files on the internal hardware drive.
    B. The backup function can create a file on a network device using protocols: SCP, SFTP, or FTP.
    C. The backup function can encrypt the file with a pass phrase.
    D. The backup is done dynamically and cannot be scheduled in advance.
    E. The full Backup option does not do Save Transaction Command Automatically before creating the backup file.

  • Question 40:

    Which two main interfaces are used for Communication Manager administration? (Choose two.)

    A. IPSI
    B. SAT
    C. SMI
    D. COS

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