A user is connected to their home wireless network and can see shared folders on the other computers on the network, but cannot connect to the Internet. Which of the following tools would a technician use to BEST troubleshoot this issue?
A. NETSTAT
B. ARP
C. TRACERT
D. NBTSTAT
A technician is trying to troubleshoot an issue on a Windows 7 computer remotely, but is unable to PING the computer. The technician verified that the computer is turned on, has network connectivity, and can get to the Internet. Which of the following is MOST likely the issue?
A. The technician does not have permissions
B. Local security policy settings is incorrect
C. Wake-on-LAN is disabled
D. Windows firewall is enabled
Which of the following devices is MOST likely to come standard with a solid state hard drive?
A. Tablet
B. Storage server
C. Laptop
D. Desktop PC
When connecting a Bluetooth device to a mobile device, which of the following BEST describes the purpose of discovery mode?
A. Allows two Bluetooth devices to connect to each other without a mobile device
B. Disconnects all devices and connects to the closest powered on device
C. Allows a peripheral to be contacted by the mobile device
D. Instructs the phone to seek out all nearby devices and connect to them
A technician would like to ensure all previous data is erased before reloading Windows 7 Home Premium onto a laptop. Which of the following procedures would accomplish this?
A. Virtual RAID configuration
B. Quick format
C. New partition
D. Full format
Which of the following tools and test equipment is routinely magnetized and should be used with caution around magnetic media?
A. Screwdrivers
B. Power supply testers
C. Cable testers
D. Pliers
A user is reporting that they cannot connect to the wireless network from their office but they were able to connect yesterday. Which of the following would be the MOST likely reason?
A. Radio switch on laptop is enabled
B. Radio switch on laptop is disabled
C. Channel interference
D. User is too far away from the access point
A user reports that a file they shared out on their computer for another network user is not accessible to the third party. The user insists they specifically gave this third party Allow rights for Read and Write access. Which of the following could explain the problem at hand?
A. The parent folder has explicit Allow rights set for this user.
B. The parent folder has explicit Deny rights set for this user.
C. The user forgot to share the parent folder and only shared the specific file.
D. The parent folder likely has the "archive" attribute enabled.
Which of the following should a technician do FIRST to secure a mobile device?
A. Assign a passcode
B. Download updates
C. Disable GPS
D. Install antivirus
A user states that when they logon to their computer sometimes they get an IP conflict error. The user computer is configured with a static IP. Which of the following is the problem?
A. Duplicate IP exist on the network
B. DHCP server needs to be rebooted
C. Network adapter driver needs to be updated
D. Bad network adapter
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