A user is reporting their web browser is not going to the site they are attempting to access. Which of the following would BEST resolve this?
A. Delete all Internet cookies.
B. Ensure the user is not utilizing a proxy server.
C. Remove all Internet shortcuts.
D. Clear all Internet cache and saved passwords.
A user has installed a new wireless router and is unable to connect their game console to the manufacturer's service. Which of the following should the technician look for FIRST?
A. Ensure the game system has a static IP address.
B. Contact the manufacturer to see if service is available.
C. Ensure the game system has updated firmware.
D. Ensure the correct ports are open.
Which of the following would a technician use to install applications onto an iPad? (Select TWO).
A. App Store
B. Market Place
C. iTunes
D. Exchange
E. Mobile Market
A technician would MOST likely use Windows PE on a Windows 7 system to perform which of the following functions?
A. Install new programs outside of the OS
B. Fix file system issues outside of the OS
C. Print specialized reports of processes starting at boot
D. Install new hardware with appropriate drivers
A user states that they are having a problem with their word processor on their laptop.
Whenever they attempt to type letters with their right hand, numbers and symbols show up instead.
Which of the following would address this issue?
A. Switch to a standardized font
B. Restore regional settings to default
C. Toggle the function + num lock combination
D. Connect a full sized external keyboard
A technician is using the troubleshooting theory to help resolve a problem that is occurring with a client's machine. The technician has verified system functionally. Which of the following is the NEXT step in the troubleshooting theory?
A. Identify the problem
B. Establish a plan of action to resolve the problem
C. Test the theory to determine cause
D. Document findings, actions, and outcomes
A user is installing Windows 7 on a PC with a RAID card. The user has verified all of the cables are connected correctly, but the installation media does not detect any hard drives. Which of the following should the user do to help detect the hard drives?
A. Press F8 when prompted
B. Hit the refresh button to force a re-detect
C. Enable PATA in the BIOS
D. Select load driver
Which of the following steps would allow display output from a laptop to an external display? (Select TWO).
A. Press the appropriate Function Key combination
B. A second video card in the Express card slot
C. Disconnect the integrated display
D. Enabling second monitor in the Windows Display Settings
E. Loading external monitor drivers on the laptop
Which of the following is the BEST way to get rid of dead pixels on a laptop screen?
A. Replace the inverter
B. Replace the back bezel
C. Replace back light
D. Replace the LCD
A technician troubleshoots a broken PC only to find that a strong burning odor is coming from inside the case. Which of the following parts MOST likely experienced a level of electrical burn?
A. PSU
B. Processor
C. CMOS battery
D. Hard drive
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