CompTIA 220-802 Online Practice Questions and Exam Preparation

CompTIA 220-802 Online Questions & Answers

• Question 281:

  When removing the top case from a laptop, which of the following, besides hand tools, should a technician have on hand to assure correct disassembly and reassembly? (Select TWO).

  A. A multimeter and a toner probe.
  B. A large cloth to spread the screws and disassembled parts on.
  C. A writing pad for documentation and a marker to label cables.
  D. A manufacturer's technical manual for the model of the laptop.
  E. A container with separated areas to store different size screws.
  D. A manufacturer's technical manual for the model of the laptop.
  E. A container with separated areas to store different size screws.

• Question 282:

  A technician arrives at a customer's location to do a memory upgrade on a laptop. However, the technician's tools were left in the work van. The customer offers a screwdriver, which they "use all the time" on the laptop. Several screws are stripped on the laptop. Which of the following would be the appropriate NEXT step?

  A. Return to the work van and get tools which contain the correct screwdriver.
  B. Instruct the customer on the importance of using proper tools.
  C. Replace the screws with ones that actually fit the customer's screwdriver.
  D. Use the screwdriver provided by the customer, being careful not to further strip any of the screws.
  A. Return to the work van and get tools which contain the correct screwdriver.

• Question 283:

  A customer reports that their new Bluetooth device has a flashing blue light. Which of the following is MOST likely the cause?

  A. The device is pairing.
  B. The device is downloading GPS information.
  C. A wireless access point has been found.
  D. A new battery is needed.
  A. The device is pairing.

• Question 284:

  After being relocated to an enclosed position under a desk, a computer experiences intermittent shutdowns. Which of the following conditions is MOST likely the cause?

  A. Power surges
  B. Overheating
  C. APIPA addressing
  D. RF interference
  B. Overheating

• Question 285:

  Which of the following should a technician implement to prevent external contractors from physically plugging devices into the company's network jacks unless such jacks are designated for guest use?

  A. Disable DHCP and assign a static IP address to each network device physically connected to the network.
  B. Enable MAC address filtering across all network jacks and record the MAC address of guest devices.
  C. Disable all switch ports when they are not utilized and enable them on an as needed basis.
  D. Place guest network jacks in public areas and all other jacks in secure areas as needed.
  C. Disable all switch ports when they are not utilized and enable them on an as needed basis.

• Question 286:

  Which of the following relies on individual characteristics unique to each person?

  A. Rootkits
  B. Phishing
  C. Antispyware
  D. Biometrics
  D. Biometrics

• Question 287:

  A customer calls a technician frequently for the same problem. Which of the following troubleshooting steps MUST the technician perform NEXT to attempt to permanently solve this issue?

  A. Establish a plan of action to resolve the problem and implement the solution.
  B. Document findings, actions, and outcomes.
  C. Verify full system functionality and implement preventive measures.
  D. Identify the problem or symptoms.
  C. Verify full system functionality and implement preventive measures.

• Question 288:

  Which of the following commands is used to duplicate a directory from one location to another?

  A. MOVE
  B. COPY
  C. XCOPY
  D. EDIT
  C. XCOPY

• Question 289:

  A customer reports that a networked printer is not printing documents. The technician successfully pings the printer's IP address. Which of the following could be the problem? (Select TWO).

  A. The network cable is unplugged.
  B. The printer is low on toner.
  C. The gateway address on the printer is incorrect.
  D. The printer is out of paper.
  E. The spooler is not functioning.
  D. The printer is out of paper.
  E. The spooler is not functioning.

• Question 290:

  A user has highly confidential information on an old hard drive. Which of the following methods would BEST ensure that the data can never be recovered?

  A. FORMAT /Q
  B. Overwrite program
  C. Degaussing tool
  D. Low level format
  C. Degaussing tool