A technician has installed a replacement motherboard in a desktop case with no other modifications. All power connectors and drive data connectors have been connected to the new motherboard; however, the system will not power on. Which of the following is MOST likely the cause?
A. An incorrect firmware version resides on the motherboard
B. The voltage selection on the power supply is set incorrectly
C. The front panel connector is not connected properly
D. The RAM is not correctly installed in the new motherboard
A user states that every time they turn on their computer they have to change the computer's time and date. Which of the following should the technician perform FIRST to resolve this issue?
A. Change time zones
B. Synchronize with a different time date server
C. Replace the drive cache battery
D. Perform a firmware update
A new network drop was just installed and the technician determined it was not terminated correctly. Which of the following tools would the technician use to terminate a network wall jack correctly?
A. Cable crimper
B. Cable tester
C. Punchdown
D. Wire strippers
A user calls the helpdesk to report that their local printer is not printing any of the jobs that have been submitted this morning. Other users in the vicinity are not having any issues printing to the same unit via the network. The user in question connects to the printer over USB cable that connects to a laptop dock. Which of the following is MOST likely at fault here?
A. The user's dock has a power problem with its built-in USB port(s).
B. The printer only supports USB 2.0 and the user has a USB 3.0 enabled dock.
C. The printer accidentally had its onboard wired network jack disabled.
D. Other users are overloading the printer causing it to run out of memory.
A technician must copy data over an unreliable network connection. Which of the following tools will BEST satisfy this requirement?
A. ROBOCOPY
B. XCOPY
C. FDISK
D. FTP
A customer is reporting that since switching from an XP to a Windows 7 computer, the main application they use no longer starts. The vendor of the application no longer exists and the customer does not want to find an alternative replacement at the moment. Which of the following can a technician do to try to get the application running?
A. Uninstall the application and re-install it as user so that it would have the standard rights and privileges.
B. Right-click on the application and under "Troubleshoot Compatibility," select the correct mode.
C. Re-install the application, but install it onto the user's Desktop in their account profile.
D. Right-click on the application, select Properties and make sure that the Hidden attribute checkbox is unchecked.
A client requests a small SOHO wireless network setup. The client has only three devices that will require access to the Internet. The client is also concerned that a neighboring business will attempt to access the Internet without permission. Which of the following should the technician ensure when setting up the SOHO network? (Select TWO).
A. Enable client isolation
B. Lower radio power levels
C. Physically secure the access point
D. Disable unused ports
E. Enable MAC filtering
F. Enable short preambles
A technician needs to create a new directory from a command line on a Windows XP machine. Which of the following commands should be used?
A. MD
B. SFC
C. RD
D. CD
An employee recently departed under bad terms, and the client is concerned for their SOHO network security. Which of the following should the technician do FIRST?
A. Physically secure the access point
B. Change default password
C. Lower the transmission power
D. Assign static IP addresses
A remote Windows XP user believes unauthorized software has been installed on their laptop. The technician must direct the user to which of the following locations to remove the application?
A. Action Center
B. Add/remove Programs
C. Windows Firewall
D. Computer Management
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