A user calls the corporate helpdesk stating that their battery is not charging. The operating system shows that there is a problem with the battery. Which of the following should the technician do FIRST to determine what the issue is without erasing the user's unsaved data?
A. Using a known-good computer of the same type, switch batteries between the two laptops.
B. Remove the A/C adapter while the system is running and observe if the screen dims.
C. Completely shut down the laptop, remove the A/C power source and restart the laptop.
D. Using a known-good computer of the same type, switch A/C adapters between the two laptops.
A user suspects that everything they type is being captured. Which of the following security threats would this indicate?
A. Worm
B. Keylogger
C. Trojan
D. Rootkit
A technician is installing a new operating system. The company policy requires that the file system used must support file permissions and security. Which of the following should the technician use to BEST meet the company needs?
A. NTFS
B. CDFS
C. FAT32
D. UDF
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