CompTIA 220-1102 Online Practice Questions and Exam Preparation

CompTIA 220-1102 Online Questions & Answers

• Question 351:

  A user calls the help desk to report an issue with their smartphone. After the user returns from a business trip, the user is no longer able to access email or visit websites without a Wi-Fi connection on the smartphone.

  Which of the following could the user do to most likely resolve the issue?

  A. Enable cellular data.
  B. Increase data limits.
  C. Disconnect the VPN.
  D. Reinstall the SIM card.
  A. Enable cellular data.

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  Explanation

  The most likely solution to this issue is to enable cellular data. After a business trip, the user may have disabled cellular data to avoid roaming charges, or the phone may have been set to Wi-Fi only for internet access. Enabling cellular data

  would restore internet access outside of Wi-Fi networks.

  CompTIA A+ 220-1101 Exam Objectives, Domain 1.4 Mobile Devices - Wireless/Cellular Network

• Question 352:

  Which of the following defines the extent of a change?

  A. Scope
  B. Purpose
  C. Analysis
  D. Impact
  A. Scope

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  Explanation

  The term that defines the extent of a change is scope. Scope is a measure of the size, scale and boundaries of a project or an activity. Scope defines what is included and excluded in the project or activity, such as goals, requirements, deliverables, tasks and resources. Scope helps determine the feasibility, duration and cost of the project or activity. Scope also helps manage the expectations and needs of the stakeholders involved in the project or activity. Purpose is the reason or objective for doing a project or an activity. Purpose defines why the project or activity is important or necessary, such as solving a problem, meeting a need or achieving a goal. Purpose helps provide direction, motivation and justification for the project or activity. Analysis is the process of examining, evaluating and interpreting data or information related to a project or an activity. Analysis helps identify, understand and prioritize issues, risks, opportunities and solutions for the project or activity. Impact is the effect or outcome of a project or an activity on something or someone else. Impact defines how the project or activity affects or influences other factors, such as performance, quality, satisfaction or value. Impact helps measure the success and effectiveness of the project or activity.

  References: CompTIA A+ Core 2 (220-1002) Certification Exam Objectives Version 4.0, Domain 5.2

• Question 353:

  Which of the following commands should be used to display current processor activity on a Linux workstation?

  A. top
  B. ls
  C. procmon
  D. taskmgr
  A. top

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  Explanation

  The top command in Linux provides real-time information about CPU usage, running processes, and memory usage. It is equivalent to the Task Manager in Windows.

  Option B: ls, Incorrect. The ls command lists directory contents and does not display processor activity.

  Option C: procmon, Incorrect. Process Monitor (procmon) is a Windows utility, not a Linux command.

  Option D: taskmgr, Incorrect. taskmgr opens Task Manager in Windows but does not exist in Linux.

  CompTIA A+ 220-1102, Objective 1.9 ?Basic Linux Commands

• Question 354:

  A customer calls desktop support and begins yelling at a technician. The customer claims to have submitted a support ticket two hours ago and complains that the issue still has not been resolved. Which of the following describes how the technician should respond?

  A. Place the customer on hold until the customer calms down.
  B. Disconnect the call to avoid a confrontation.
  C. Wait until the customer is done speaking and offer assistance.
  D. Escalate the issue to a supervisor.
  C. Wait until the customer is done speaking and offer assistance.

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  Explanation

  The best way to deal with an angry customer who is yelling at a technician is to wait until the customer is done speaking and offer assistance. This shows respect, empathy, and professionalism, and allows the technician to understand the

  customer's problem and find a solution. According to the CompTIA A+ Core 2 (220-1102) Certification Study Guide1, some of the steps to handle angry customers are:

  Stay calm and do not take it personally.

  Listen actively and acknowledge the customer's feelings.

  Apologize sincerely and offer to help.

  Restate the customer's issue and ask for clarification if needed. Explain the possible causes and solutions for the problem. Provide clear and realistic expectations for the resolution. Follow up with the customer until the issue is resolved. The

  other options are not appropriate ways to deal with angry customers, as they may worsen the situation or damage the customer relationship. Placing the customer on hold may make them feel ignored or dismissed. Disconnecting the call may

  make them feel disrespected or abandoned. Escalating the issue to a supervisor may make them feel frustrated or powerless, unless the technician cannot resolve the issue or the customer requests to speak to a supervisor.

  References:

  CompTIA A+ Certification Exam Core 2 Objectives2

  CompTIA A+ Core 2 (220-1102) Certification Study Guide1 How To Deal with Angry Customers (With Examples and Tips)3 17 ways to deal with angry customers: Templates and examples4 Six Ways to Handle Angry Customers5

• Question 355:

  SIMULATION

  A technician has just removed malware from a Windows 7 system, but the user reports that every time they type a URL into Internet Explorer to navigate to a search engine the same standard page is being displayed on the browser. The page is asking the user to purchase antivirus software.

  Please resolve the problem using the available tools shown. When you have completed the simulation, please select the done button to submit your answer.

  

  A. Please review explanation for detailed answer.
  B. PlaceHolder
  C. PlaceHolder
  D. PlaceHolder
  A. Please review explanation for detailed answer.

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  Explanation

  Please check the below images for detailed steps to do:

  

• Question 356:

  A Windows user wants a filesystem that protects confidential data from attackers who have physical access to the system.

  Which of the following should the user choose?

  A. ext
  B. APFS
  C. FAT
  D. EFS
  D. EFS

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  Explanation

  EFS (Encrypting File System) is a feature of Windows that provides filesystem-level encryption. It is designed to encrypt files and folders to protect them from unauthorized access, even if an attacker has physical access to the computer.

  ext: A filesystem type used primarily in Linux, without native encryption features for Windows.

  APFS: Apple's filesystem, used in macOS and iOS.

  FAT: A simple filesystem type with no encryption features. EFS: The correct choice for a Windows user needing to encrypt data at the filesystem level to protect against unauthorized physical access.

  CompTIA A+ Exam Objectives [220-1102] - 1.6: Given a scenario, use appropriate Microsoft Windows features and tools.

• Question 357:

  A network technician is deploying a new machine in a small branch office that does not have a DHCP server. The new machine automatically receives the IP address of 169.254.0.2 and is unable to communicate with the rest of the network. Which of the following would restore communication?

  A. Static entry
  B. ARP table
  C. APIPA address
  D. NTP specification
  A. Static entry

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  Explanation

• Question 358:

  A user receives the following error while attempting to boot a computer.

  BOOTMGR is missing press Ctrl+Alt+Del to restart

  Which of the following should a desktop engineer attempt FIRST to address this issue?

  A. Repair Windows.
  B. Partition the hard disk.
  C. Reimage the workstation.
  D. Roll back the updates.
  A. Repair Windows.

  ---

  Explanation

  The error "BOOTMGR is missing" indicates that the boot sector is damaged or missing . The boot sector is a part of the hard disk that contains the code and information needed to start Windows. To fix this error, one of the possible methods

  is to run Startup Repair from Windows Recovery Environment (WinRE). Startup Repair is a tool that can automatically diagnose and repair problems with the boot process.

  References: "Bootmgr is missing Press Ctrl+Alt+Del to restart" error when you start Windows (https://support.microsoft.com/en-us/topic/-bootmgr-is-missing-press-ctrl-alt-del-to-restart-error-when-you-start-windows-8bc1b94b-d243-10275410-aeb04d5cd5e2)

  Startup Repair: frequently asked questions (https://support.microsoft.com/en-us/windows/startup-repair-frequently-asked-questions-f5f412a0-19c4-8e0a-9f68-bb0f17f3daa0)

• Question 359:

  A user's computer unexpectedly shut down immediately after the user plugged in a USB headset. Once the user turned the computer back on, everything was functioning properly, including the headset. Which of the following Microsoft tools would most likely be used to determine the root cause?

  A. Event Viewer
  B. System Configuration
  C. Device Manager
  D. Performance Monitor
  A. Event Viewer

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  Explanation

  Event Viewer is a Microsoft tool that records and displays system events, errors, warnings, and information. Event Viewer can help troubleshoot and diagnose problems, such as unexpected shutdowns, by showing the details of what happened before, during, and after the incident. Event Viewer can also show the source of the event, such as an application, a service, a driver, or a hardware device. By using Event Viewer, a technician can identify the root cause of the unexpected shutdown, such as a power failure, a thermal event, a driver conflict, or a malware infection.

• Question 360:

  A user reported that Windows has crashed several times during the day. A technician needs to check error messages to determine whether the issue pertains to the hardware or an application.

  Which of the following tools should the technician use?

  A. Event Viewer
  B. Resource Monitor
  C. Performance Monitor
  D. Device Manager
  A. Event Viewer

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  Explanation

  Event Viewer (Option A) is the appropriate tool to check for system and application logs, including error messages and crash reports. It helps the technician determine the cause of the crashes by reviewing logged events. Resource Monitor

  (Option B) tracks real-time usage of system resources but doesn't log errors.

  Performance Monitor (Option C) monitors system performance but isn't primarily used for crash diagnostics.

  Device Manager (Option D) manages hardware devices but doesn't provide crash logs.

  References:

  CompTIA A+ Core 2 3.1 - Troubleshoot common Windows OS problems using tools like Event Viewer