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220-1102 Online Practice Questions

CompTIA A+ Certification: Core 2

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Question 1 Single choice

A user's Windows 10 workstation with an HDD is running really slowly. The user has opened, closed, and saved many large files over the past week.

Which of the following tools should a technician use to remediate the issue?

  1. A

    Disk Defragment

  2. B

    Registry Editor

  3. C

    System Information

  4. D

    Disk Cleanup

Show answer and explanation

Correct answer: A

Explanation

Over time, especially with frequent opening, modification, and saving of large files, a hard disk drive (HDD) can become fragmented. Fragmentation occurs when pieces of individual files are scattered across the disk, leading to longer read and write times, which can significantly slow down the computer. Disk defragmentation reorganizes these fragmented files, placing the pieces closer together on the drive, which improves access time and overall system performance. Disk Defragment: Using the Disk Defragment tool on a Windows 10 system with an HDD will help in reorganizing the data more efficiently, thus potentially remedying the slow performance issue. The Registry Editor (B) is a tool that allows for the viewing and editing of the Windows registry and is generally not used for performance improvement but rather for system settings and configuration adjustments. System Information (C) provides a detailed look at the computer's hardware and system details but does not offer tools for performance improvement. Disk Cleanup (D) can help free up space on the hard drive by removing temporary files and system files that are no longer needed, which can indirectly improve performance but is not the primary tool for addressing fragmentation.

Question 2 Multiple choice

The battery life on an employee's new phone seems to be drastically less than expected, and the screen stays on for a very long time after the employee sets the phone down.
Which of the following should the technician check first to troubleshoot this issue?
(Select two).

  1. A

    Screen resolution

  2. B

    Screen zoom

  3. C

    Screen timeout

  4. D

    Screen brightness

  5. E

    Screen damage

  6. F

    Screen motion smoothness

Show answer and explanation

Correct answers: C, D

Explanation

Screen timeout is the setting that determines how long the screen stays on after the user stops interacting with the phone. Screen brightness is the setting that determines how much light the screen emits. Both of these settings affect the battery life of the phone, as keeping the screen on longer and brighter consumes more power than turning it off sooner and dimmer. A technician should check these settings first to troubleshoot the issue of low battery life and adjust them accordingly. Screen resolution, screen zoom, screen damage, and screen motion smoothness are not settings that directly affect the battery life or the screen staying on for a long time.

Question 3 Single choice

A company wants to reduce the negative ecological impacts of its business and has decided to hire an e- waste company to dispose of equipment.

Which of the following should the e-waste company provide the business?

  1. A

    Non-disclosure agreement

  2. B

    Certification of destruction

  3. C

    Low-level formatting

  4. D

    Shredding/drilling

Show answer and explanation

Correct answer: B

Explanation

When disposing of e-waste, it is important to ensure that the data on the equipment is securely destroyed and that the disposal process complies with environmental regulations. Non-disclosure agreement: Relates to confidentiality, not disposal. Certification of destruction: The correct document verifying that the equipment has been disposed of in accordance with regulations and standards, ensuring data is irretrievably destroyed. Low-level formatting: A method to wipe data but does not guarantee compliance with e-waste disposal regulations.
Shredding/drilling: Physical destruction methods that might be used, but certification of destruction is the documentation needed.

References:
CompTIA A+ Exam Objectives [220-1102] - 3.7: Explain the importance of physical security measures.

Question 4 Single choice

A technician receives an invalid certificate error when visiting a website. Other workstations on the same local network are unable to replicate this issue.

Which of the following is most likely causing the issue?

  1. A

    Date and time

  2. B

    User access control

  3. C

    UEFI boot mode

  4. D

    Log-on times

Show answer and explanation

Correct answer: A

Question 5 Single choice

A technician is troubleshooting a smartphone that is unable to download and install the latest OS update.
The technician notices the device operates more slowly than expected, even after rebooting and closing all applications.

Which of the following should the technician check next?

  1. A

    Application permissions

  2. B

    Available storage space

  3. C

    Battery charge level

  4. D

    Wi-Fi connection speed

Show answer and explanation

Correct answer: B

Explanation

When a smartphone is unable to download and install the latest OS update and is operating slower than expected, one of the first things to check is the available storage space. Operating system updates often require a significant amount of free space for downloading and installing, and insufficient space can prevent the update process from initiating or completing. Available Storage Space: Smartphones use their internal storage to hold the OS, apps, user data, and temporary files needed for updates. If the storage is nearly full, the device can slow down due to the lack of space for writing temporary files and may not have enough space to download and install updates. Clearing up space can resolve these issues. Checking application permissions (A) might be relevant for specific app-related issues but is less likely to affect OS updates. The battery charge level (C) can affect the initiation of an update, as some devices require a minimum charge level to start the update process, but it doesn't typically cause slow operation. While a stable Wi-Fi connection (D) is necessary for downloading updates, it's less likely to be the cause of slowed operation and update issues compared to insufficient storage space.

Question 6 Single choice

All the desktop icons on a user's newly issued PC are very large. The user reports that the PC was working fine until a recent software patch was deployed.

Which of the following would BEST resolve the issue?

  1. A

    Rolling back video card drivers

  2. B

    Restoring the PC to factory settings

  3. C

    Repairing the Windows profile

  4. D

    Reinstalling the Windows OS

Show answer and explanation

Correct answer: A

Explanation

Rolling back video card drivers is the best way to resolve the issue of large desktop icons on a user's newly issued PC. This means restoring the previous version of the drivers that were working fine before the software patch was deployed.
The software patch may have caused compatibility issues or corrupted the drivers, resulting in display problems

Question 7 Single choice

A company discovered that numerous computers from multiple geographic locations are sending a very high number of connection requests which is causing the company's web server to become unavailable to the general public.

Which of the following attacks is occurring?

  1. A

    Zero day

  2. B

    SOL injection

  3. C

    Cross-site scripting

  4. D

    Distributed denial of service

Show answer and explanation

Correct answer: D

Explanation

The company is experiencing a distributed denial of service (DDoS) attack. A DDoS attack is a type of cyber attack in which multiple compromised systems are used to target a single system, causing a denial of service for users of the targeted system.

Question 8 Single choice

An office is experiencing constant connection attempts to the corporate Wi-Fi.

Which of the following should be disabled to mitigate connection attempts?

  1. A

    SSID

  2. B

    DHCP

  3. C

    Firewall

  4. D

    SSD

Show answer and explanation

Correct answer: A

Question 9 Single choice

A user reports that a system is performing unusually and is sending requests to an unfamiliar IP address every five minutes.

Which of the following should the technician check first to troubleshoot the issue?

  1. A

    Application logs

  2. B

    Running processes

  3. C

    Antivirus scans

  4. D

    Recent system updates

Show answer and explanation

Correct answer: B

Question 10 Multiple choice

A user calls the help desk and reports a workstation is infected with malicious software.
Which of the following tools should the help desk technician use to remove the malicious software?
(Select TWO).

  1. A

    File Explorer

  2. B

    User Account Control

  3. C

    Windows Backup and Restore

  4. D

    Windows Firewall

  5. E

    Windows Defender

  6. F

    Network Packet Analyzer

Show answer and explanation

Correct answers: A, E

Explanation

The correct answers are
E. Windows Defender and
A. File Explorer. Windows Defender is a built-in

antivirus program that can detect and remove malicious software from a workstation. File Explorer can be used to locate and delete files associated with the malicious software