CompTIA CompTIA A+ 220-1102 Questions & Answers

• Question 1:

  A manager reports that staff members often forget the passwords to their mobile devices and applications. Which of the following should the systems administrator do to reduce the number of help desk tickets submitted?

  A. Enable multifactor authentication.

  B. Increase the failed log-in threshold.

  C. Remove complex password requirements.

  D. Implement a single sign-on with biometrics.

  Correct Answer: A

  Multifactor authentication (MFA) is a security measure that requires users to provide multiple pieces of evidence when logging in to an account or system. This can include a combination of something the user knows (e.g. a password or PIN), something the user has (e.g. a security token or smartphone) and something the user is (e.g. biometrics such as a fingerprint or face scan). By enabling MFA, the systems administrator can ensure that users are required to provide multiple pieces of evidence when logging in, making it more difficult for unauthorized users to gain access to the system. This can help reduce the number of help desk tickets submitted due to forgotten passwords.

• Question 2:

  Which of the following change management documents includes how to uninstall a patch?

  A. Purpose of change

  B. Rollback plan

  C. Scope of change

  D. Risk analysis

  Correct Answer: B

  The change management document that includes how to uninstall a patch is called the "rollback plan". The rollback plan is a document that outlines the steps that should be taken to undo a change that has been made to a system. In the case of a patch, the rollback plan would include instructions on how to uninstall the patch if it causes problems or conflicts with other software

• Question 3:

  The web browsing speed on a customer's mobile phone slows down every few weeks and then returns to normal after three or four days. Restarting the device does not usually restore performance. Which of the following should a technician check FIRST to troubleshoot this issue?

  A. Data usage limits

  B. Wi-Fi connection speed

  C. Status of airplane mode

  D. System uptime

  Correct Answer: B

  The technician should check the Wi-Fi connection speed first to troubleshoot this issue. Slow web browsing speed on a mobile phone can be caused by a slow Wi-Fi connection. The technician should check the Wi-Fi connection speed to ensure that it is fast enough to support web browsing. If the Wi-Fi connection speed is slow, the technician should troubleshoot the Wi-Fi network to identify and resolve the issue.

• Question 4:

  A user is setting up a computer for the first time and would like to create a secondary login with permissions that are different than the primary login. The secondary login will need to be protected from certain content such as games and websites. Which of the following Windows settings should the user utilize to create the secondary login?

  A. Privacy

  B. Accounts

  C. Personalization

  D. Shared resources

  Correct Answer: B

  To create a secondary login with different permissions in Windows 10, the user should utilize the Accounts setting. Here are the steps to create a new user account with different permissions:

  Right-click the Windows Start menu button.

  Select Control Panel.

  Select User Accounts.

  Select Manage another account.

  Select Add a new user in PC settings.

  Use the Accounts dialog box to configure a new account

• Question 5:

  A user is attempting to make a purchase at a store using a phone. The user places the phone on the payment pad, but the device does not recognize the phone. The user attempts to restart the phone but still has the same results. Which of the following should the user do to resolve the issue?

  A. Turn off airplane mode while at the register.

  B. Verify that NFC is enabled.

  C. Connect to the store's Wi-Fi network.

  D. Enable Bluetooth on the phone.

  Correct Answer: B

  The user should verify that NFC is enabled on their phone. NFC is a technology that allows two devices to communicate with each other when they are in close proximity

  NFC (Near Field Communication) technology allows a phone to wirelessly communicate with a payment terminal or other compatible device. In order to use NFC to make a payment or transfer information, the feature must be enabled on the phone. Therefore, the user should verify that NFC is enabled on their phone before attempting to make a payment with it. The other options, such as turning off airplane mode, connecting to Wi-Fi, or enabling Bluetooth, do not pertain to the NFC feature and are unlikely to resolve the issue. This information is covered in the Comptia A+ Core2 documents/guide under the Mobile Devices section.

• Question 6:

  Which of the following is MOST likely contained in an EULA?

  A. Chain of custody

  B. Backup of software code

  C. Personally identifiable information

  D. Restrictions of use

  Correct Answer: D

  An EULA (End-User License Agreement) is a legally binding contract between a software supplier and a customer or end-user, generally made available to the customer via a retailer acting as an intermediary. A EULA specifies in detail the rights and restrictions which apply to the use of the software. Some of the main terms included in an EULA are the terms and scope of the license, any licensing fees, warranties and disclaimers, limitation of liability, revocation or termination of the license, and intellectual property information and restrictions on using the license (e.g. modification and copying https://www.termsfeed.com/blog/eula-vs-terms-conditions/

• Question 7:

  A junior administrator is responsible for deploying software to a large group of computers in an organization. The administrator finds a script on a popular coding website to automate this distribution but does not understand the scripting language. Which of the following BEST describes the risks in running this script?

  A. The instructions from the software company are not being followed.

  B. Security controls will treat automated deployments as malware.

  C. The deployment script is performing unknown actions.

  D. Copying scripts off the internet is considered plagiarism.

  Correct Answer: C

  The risks in running this script are that the deployment script is performing unknown actions. Running the script blindly could cause unintended actions, such as deploying malware or deleting important files, which could negatively impact the organization's network and data

• Question 8:

  A company has just refreshed several desktop PCs. The hard drives contain PII. Which of the following is the BEST method to dispose of the drives?

  A. Drilling

  B. Degaussing

  C. Low-level formatting

  D. Erasing/wiping

  Correct Answer: D

  Erasing/wiping the hard drives is the best method to dispose of the drives containing PII

• Question 9:

  A user installed a new application that automatically starts each time the user logs in to a Windows 10 system. The user does not want this to happen and has asked for this setting to be changed. Which of the following tools would the technician MOST likely use to safely make this change?

  A. Registry Editor

  B. Task Manager

  C. Event Viewer D. Local Users and Groups

  Correct Answer: B

  The technician would most likely use the Task Manager tool to safely make this change The Task Manager tool can be used to disable applications from starting automatically on Windows 10 The tool that a technician would most likely use to stop an application from automatically starting when a user logs in to a Windows 10 system is the Task Manager. The Task Manager can be used to view and manage processes, including those that are set to automatically start when a user logs in to the system.

• Question 10:

  A suite of security applications was installed a few days ago on a user's home computer.

  The user reports that the computer has been running slowly since the installation.

  The user notices the hard drive activity light is constantly solid.

  Which of the following should be checked FIRST?

  A. Services in Control Panel to check for overutilization

  B. Performance Monitor to check for resource utilization

  C. System File Checker to check for modified Windows files

  D. Event Viewer to identify errors

  Correct Answer: C

  System File Checker to check for modified Windows files. System File Checker (SFC) is a Windows utility that can be used to scan for and restore corrupt Windows system files. SFC can be used to detect and fix any modified or corrupted system files on a computer, and thus should be checked first when a user reports that their computer has been running slowly since the installation of security applications [1][2]. By checking SFC, any modified or corrupted system files can be identified and fixed, potentially improving the overall performance of the computer.