CompTIA 220-1102 Online Practice Questions and Exam Preparation

CompTIA 220-1102 Online Questions & Answers

• Question 1:

  SIMULATION

  You have been contacted through the help desk chat application. A user is setting up a replacement SOHO router. Assist the user with setting up the router.

  INSTRUCTIONS

  Select the most appropriate statement for each response. Click the SEND button after each response to continue the chat. If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

  A. Check the answer in expalation.
  B. PlaceHolder
  C. PlaceHolder
  D. PlaceHolder
  A. Check the answer in expalation.

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  Explanation

  

  

• Question 2:

  A system drive is nearly full, and a technician needs lo tree up some space. Which of the following tools should the technician use?

  A. Disk Cleanup
  B. Resource Monitor
  C. Disk Defragment
  D. Disk Management
  A. Disk Cleanup

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  Explanation

  Disk Cleanup is a tool that can free up some space on a system drive that is nearly full. It can delete temporary files, cached files, recycle bin files, old system files and other unnecessary data. Resource Monitor is a tool that shows the network activity of each process on a Windows machine. Disk Defragment is a tool that optimizes the performance of a hard drive by rearranging the data into contiguous blocks. Disk Management is a tool that allows creating, formatting, resizing and deleting partitions on a hard drive. Verified

  References: https://www.comptia.org/blog/how-to-use-disk-cleanup https://www.comptia.org/certifications/a

• Question 3:

  Which of the following refers to the steps to be taken if an issue occurs during a change implementation?

  A. Testing
  B. Rollback
  C. Risk
  D. Acceptance
  B. Rollback

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  Explanation

• Question 4:

  The network was breached over the weekend System logs indicate that a single user's account was successfully breached after 500 attempts with a dictionary attack. Which of the following would BEST mitigate this threat?

  A. Encryption at rest
  B. Account lockout
  C. Automatic screen lock
  D. Antivirus
  B. Account lockout

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  Explanation

  Account lockout would best mitigate the threat of a dictionary attack

• Question 5:

  A technician needs to configure security settings on a Windows 10 workstation. Which of the following should the technician configure to limit password attempts?

  A. Account Lockout Policy
  B. User Access Control
  C. System Protection
  D. Firewall
  A. Account Lockout Policy

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  Explanation

  Configuring the Account Lockout Policy in Windows 10 is the appropriate action to limit password attempts. This security setting determines the number of failed login attempts that will trigger a lockout, preventing unauthorized access due to repeated password guessing. It is an effective measure to enhance security by deterring brute-force attacks.

• Question 6:

  A user reports the following issues:

  1.Their computer is constantly running slowly.

  2.The default home page of the web browser has changed to a suspicious search engine.

  3.They have been receiving pop-up ads on the screen.

  Which of the following should a technician do first to address these issues?

  A. Update the antivirus program and run a full system scan.
  B. Uninstall the suspicious search engine and reset the home page.
  C. Install the latest updates for the operating system.
  D. Block the pop-up ads using the web browser settings.
  A. Update the antivirus program and run a full system scan.

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  Explanation

  When a user reports slow performance, a changed home page, and pop-up ads, these are classic signs of malware infection. The first step should be:

  Update the antivirus program and run a full system scan: This helps identify and remove any malware present on the system, addressing the root cause of the issues. Uninstall the suspicious search engine and reset the home page: This

  addresses the symptom but not the underlying cause, which is likely malware.

  Install the latest updates for the operating system: Important for security but secondary to removing malware.

  Block the pop-up ads using the web browser settings: Again, addresses the symptom but not the root cause.

  CompTIA A+ 220-1102 Exam Objectives, Section 3.3: Given a scenario use best practice procedures for malware removal.

  Malware identification and removal documentation.

• Question 7:

  During an enterprise rollout of a new application, a technician needs to validate compliance with an application's EULA while also reducing the number of licenses to manage. Which of the following licenses would best accomplish this goal?

  A. Personal use license
  B. Corporate use license
  C. Open-source license
  D. Non-expiring license
  B. Corporate use license

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  Explanation

• Question 8:

  A technician has been tasked with troubleshooting audiovisual issues in a conference room. The meeting presenters are unable to play a video with sound. The following error is received:

  The Audio Driver is not running.

  Which of the following will MOST likely resolve the issue?

  A. compmgmt.msc
  B. regedit.exe
  C. explorer.exe
  D. taskmgt.exe
  E. gpmc.msc
  F. services.msc
  F. services.msc

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  Explanation

  services.msc is a tool that can be used to resolve the issue of "The Audio Driver is not running" on a Windows machine. It allows a technician to view, start, stop and configure the services that run on the system, such as the Windows Audio

  service.

  compmgmt.msc, regedit.exe, explorer.exe, taskmgt.exe and gpmc.msc are other tools that can be used for different purposes on a Windows machine, but they are not related to audio drivers or services.

  Verified

  References: https://www.comptia.org/blog/what-isservices-msc https://www.comptia.org/certifications/a

• Question 9:

  A department manager submits a help desk ticket to request the migration of a printer's port utilization from USB to Ethernet so multiple users can access the printer. This will be a new network printer, thus a new IP address allocation is required. Which of the following should happen immediately before network use is authorized?

  A. Document the date and time of the change.
  B. Submit a change request form.
  C. Determine the risk level of this change.
  D. Request an unused IP address.
  C. Determine the risk level of this change.

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  Explanation

  Order of change management phases:

  1.Request forms

  2.Purpose of change

  3.Scope of the change

  4.Date and Time of the change

  5.Affective systems/ impact

  6.Risk analysis

  7.Change board approval

  8.Finally end user acceptance.

• Question 10:

  A user is being directed by the help desk to look up a Windows PC's network name so the help desk can use a remote administration tool to assist the user. Which of the following commands would allow the user to give the technician the correct information? (Select TWO).

  A. ipconfig /all
  B. hostname
  C. netstat /?
  D. nslookup localhost
  E. arp --a
  F. ping :: 1
  A. ipconfig /all
  B. hostname

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  Explanation

  The user can use the following commands to give the technician the correct information: ipconfig /all and hostname 1. The ipconfig /all command displays the IP address, subnet mask, and default gateway for all adapters on the computer 1 . The hostname command displays the name of the computer 1.