CompTIA CompTIA A+ 220-1102 Questions & Answers

• Question 21:

  The findings from a security audit indicate the risk of data loss from lost or stolen laptops is high. The company wants to reduce this risk with minimal impact to users who want to use their laptops when not on the network.

  Which of the following would BEST reduce this risk for Windows laptop users?

  A. Requiring strong passwords

  B. Disabling cached credentials

  C. Requiring MFA to sign on

  D. Enabling BitLocker on all hard drives

  Correct Answer: D

  BitLocker is a disk encryption tool that can be used to encrypt the hard drive of a Windows laptop. This will protect the data stored on the drive in the event that the laptop is lost or stolen, and will help to reduce the risk of data loss. Additionally, BitLocker can be configured to require a PIN or other authentication in order to unlock the drive, providing an additional layer of security.

• Question 22:

  Which of the following is the MOST basic version of Windows that includes BitLocker?

  A. Home

  B. pro

  C. Enterprise

  D. Pro for Workstations

  Correct Answer: D

  The most basic version of Windows that includes BitLocker is Windows Pro. BitLocker is a feature of Windows Pro that provides full disk encryption for all data on a storage drive [1]. It helps protect data from unauthorized access or theft and can help secure data from malicious attacks. Pro for Workstations includes this feature, as well as other features such as support for up to 6 TB of RAM and ReFS.

• Question 23:

  A technician has verified that a user's computer has a virus, and the antivirus software is out Of date. Which of the following steps should the technician take NEXT?

  A. Quarantine the computer.

  B. use a previous restore point,

  C. Educate the end user about viruses

  D. Download the latest virus definitions

  Correct Answer: D

  This will ensure that the antivirus software is up-to-date, and can detect any new viruses that may have been released since the last virus definition update.

  The CompTIA A+ Core 2 220-1002 exam covers this topic in the following domains: 1.3 Explain the importance of security awareness and 2.2 Given a scenario, use secure data management and disaster recovery principles.

• Question 24:

  Which of the following file extensions are commonly used to install applications on a macOS machine? (Select THREE).

  A. .mac

  B. .Pkg

  C. .deb

  D. .dmg

  E. .msi

  F. .appx

  G. .app

  H. .apk

  Correct Answer: BDG

  https://support.microsoft.com/en-us/windows/common-file-name-extensions-in-windows-da4a4430-8e76-89c5-59f7-1cdbbc75cb01

  .pkg and .dmg are files used to distribute and install applications on macOS. .pkg files are installer packages that may contain multiple files and executable code, while .dmg files are disk images that can contain a single bundled application or multiple applications. .app files are typically the main executable files for macOS applications. The other options listed are file extensions for applications or installers on other platforms (such as .deb for Debian- based Linux systems, .msi for Windows, and .apk for Android). This information is covered in the Comptia A+ Core2 documents/guide under the Mac OS section.

• Question 25:

  Which of the following data is MOST likely to be regulated?

  A. Name in a Phone book

  B. Name on a medical diagnosis

  C. Name on a job application

  D. Name on a employer's website

  Correct Answer: B

  A name on a medical diagnosis (B) is most likely to be regulated. This is because it falls under the category of protected health information (PHI), which is subject to regulations such as the Health Insurance Portability and Accountability Act (HIPAA) in the United States. These regulations aim to protect the privacy and security of individuals' health information.

• Question 26:

  A help desk technician runs the following script: Inventory.py. The technician receives the following error message:

  How do you want to Open this file?

  Which of the following is the MOST likely reason this script is unable to run?

  A. Scripts are not permitted to run.

  B. The script was not built for Windows.

  C. The script requires administrator privileges,

  D. The runtime environment is not installed.

  Correct Answer: D

  The error message is indicating that the script is not associated with any program on the computer that can open and run it. This means that the script requires a runtime environment, such as Python, to be installed in order for it to execute properly. Without the appropriate runtime environment, the script will not be able to run.

• Question 27:

  A field technician applied a Group Policy setting to all the workstations in the network. This setting forced the workstations to use a specific SNTP server. Users are unable to log in now. Which of the following is the MOST likely cause of this issue?

  A. The SNTP server is offline.

  B. A user changed the time zone on a local machine.

  C. The Group Policy setting has disrupted domain authentication on the system,

  D. The workstations and the authentication server have a system clock difference.

  Correct Answer: D

  The workstations and the authentication server have a system clock difference. If a Group Policy setting is applied that forces the workstations to use a specific SNTP server, but the system clock on the workstations and the authentication server are out of sync, then this can cause authentication issues and users will be unable to log in. In this case, the most likely cause of the issue is a difference in system clocks and the technician should ensure that the clocks on the workstations and the authentication server are in sync.

• Question 28:

  A new service desk is having a difficult time managing the volume of requests. Which of the following is the BEST solution for the department?

  A. Implementing a support portal

  B. Creating a ticketing system

  C. Commissioning an automated callback system

  D. Submitting tickets through email

  Correct Answer: A

  A support portal is an online system that allows customers to access customer service tools, submit requests and view status updates, as well as access information such as how-to guides, FAQs, and other self-service resources. This would be the best solution for the service desk, as it would allow them to easily manage the volume of requests by allowing customers to submit their own requests and view the status of their requests. Additionally, the portal would provide customers with self-service resources that can help them resolve their own issues, reducing the amount of tickets that need to be handled by the service desk.

• Question 29:

  A systems administrator is tasked with configuring desktop systems to use a new proxy server that the organization has added to provide content filtering. Which of the following Windows utilities IS the BEST choice for accessing the necessary configuration to complete this goal?

  A. Security and Maintenance

  B. Network and Sharing Center

  C. Windows Defender Firewall

  D. Internet Options

  Correct Answer: D

  The best choice for accessing the necessary configuration to configure the desktop systems to use a new proxy server is the Internet Options utility. This utility can be found in the Control Panel and allows you to configure the proxy settings for your network connection. As stated in the CompTIA A+ Core 2 exam objectives, technicians should be familiar with the Internet Options utility and how to configure proxy settings.

• Question 30:

  A technician is setting up a new laptop for an employee who travels, Which of the following is the BEST security practice for this scenario?

  A. PIN-based login

  B. Quarterly password changes

  C. Hard drive encryption

  D. A physical laptop lock

  Correct Answer: C

  Encrypting the laptop's hard drive will ensure that any sensitive data stored on the laptop is secure, even if the laptop is lost or stolen. Encryption ensures that the data cannot be accessed by anyone without the correct encryption key. This is an important security measure for any laptop used by an employee who travels, as it helps to protect the data stored on the laptop from unauthorized access.