CompTIA 220-1002 Online Practice Questions and Exam Preparation

CompTIA 220-1002 Online Questions & Answers

• Question 331:

  A customer has called the help desk because a word processing application will no longer open. It was working fine earlier, but the user had to close a document quickly. An error message popped up about a network resource, and then the document crashed. Now, when the user clicks on the icon to launch the application, it does not give an error and will not open. Which of the following should a technician do FIRST?

  A. Run full antivirus and anti-malware scans on the computer.
  B. Check the processes to see if the task is still running and kill it.
  C. Reinstall the proprietary office suite of applications.
  D. Connect the computer to the network and remap the share.
  A. Run full antivirus and anti-malware scans on the computer.

• Question 332:

  A technician is implementing multifactor authentication for logins to the network. The network already requires a username and password to authenticate users. Which of the following should the technician add to meet the multifactor requirement?

  A. Passphrase
  B. Knowledge-based authentication
  C. PIN
  D. Thumbprint
  D. Thumbprint

• Question 333:

  A technician is installing the latest OS on a user's system. The user wants all of the settings and file to remain intact during the installation. Which of the following upgrade methods should the technician use?

  A. network installation
  B. clean install
  C. in-place upgrade
  D. image deployment
  C. in-place upgrade

• Question 334:

  A network administrator has noticed unusual activity with a user's login credentials on the network. The user is attempting multiple simultaneous logins across the network, some of which are attempting to access workstations and servers to which the user does not have access Which of the following should the network administrator do NEXT?

  A. Delete the user's AD account
  B. Decrease the user's AD privileges
  C. Disable the user's AD account
  D. Reset the password on the user's AD account
  A. Delete the user's AD account

• Question 335:

  A technician is setting up a new laptop for a doctor to take to a conference. The laptop contains private health information, and the technician needs to ensure the laptop is protected from unauthorized access in case it us lost or stolen. Which of the following the technician implement the BEST meet this requirement? (Select TWO.)

  A. UEFI password
  B. Privacy screen protector
  C. Login time restrictions
  D. User account restrictions
  E. Password expiration
  F. Full disk encryption
  A. UEFI password
  E. Password expiration

• Question 336:

  A technician is implementing a change to a piece of production environment. The change is causing other several other problem to occur. Which of the following should the technician do NEXT?

  A. Complete the change to the production environment within the allotted time frame.
  B. Attempt to recreate the issues in the QA environment troubleshoot them quickly.
  C. Begin following the back-out plan that was outlined in the planning meeting.
  D. Complete a risk analysis of the new changes and their potential impact on other systems.
  B. Attempt to recreate the issues in the QA environment troubleshoot them quickly.

• Question 337:

  A user calls a technician to report issues when logging in to a vendor's website. The technician is able to log in successfully before going to the office. However, the technician is unable to log in when in the user's office. The user also informs the technician of strange pop-up notifications. Which of the following are the MOST likely causes of these issues? (Select TWO).

  A. System files have been deleted
  B. Proxy settings are configured improperly
  C. The OS has been updated recently.
  D. There are disabled services on the vendor website.
  E. Program file permissions have changed recently.
  F. There is a rogue anti-malware program.
  B. Proxy settings are configured improperly
  F. There is a rogue anti-malware program.

• Question 338:

  A technician is installing new software on an older laptop that has a current OS. The software contains a database back end that also requires installation. Which of the following should the technician review to ensure the software will run before installing it? (Choose two.)

  A. Memory usage
  B. Display settings.
  C. Network utilization
  D. Storage capacity
  E. Firewall rules
  F. Antivirus signatures
  A. Memory usage
  D. Storage capacity

• Question 339:

  A computer is displaying a pop-up message demanding payment or the hard drive will be encrypted. Which of the following BEST describes this type of malware?

  A. Trojan
  B. Ransomware
  C. Spyware
  D. Worm
  B. Ransomware

• Question 340:

  Which of the following are typically too dangerous to be disassembled by an in-house technician? (Choose two.)

  A. LCD monitor
  B. Power supply
  C. Laptop screen
  D. CRT monitor
  E. Motherboard
  F. Tablet
  A. LCD monitor
  E. Motherboard