CompTIA 220-1002 Online Practice Questions and Exam Preparation

CompTIA 220-1002 Online Questions & Answers

• Question 321:

  A new service desk is having a difficult time managing the volume of requests.

  Which of the following is the BEST solution for the department?

  A. Implementing a support portal
  B. Creating a ticketing system
  C. Commissioning an automated callback system
  D. Submitting tickets through email
  B. Creating a ticketing system

• Question 322:

  Which of the following wireless security protocols supports the use of a 40-bit encryption key?

  A. TKIP
  B. WEP
  C. WPA
  D. WPA2
  B. WEP

• Question 323:

  A network technician is setting up a secure WAP for a small office. The owner insists on using the best security available. Which of the following techniques would BEST protect this WiFi setup?

  A. WPA2 TKIP
  B. WEP
  C. WPA2 AES
  D. WPS
  C. WPA2 AES

• Question 324:

  Ann, an end user, is utilizing a stylus on her tablet. The recognition point is off when she uses the stylus, but it registers in the correct spot when she uses her finger. Which of the following would be the BEST resolution to Ann's issue?

  A. Restart the tablet.
  B. Disable and then reenable Bluetooth.
  C. Calibrate the touchscreen sensor.
  D. Disconnect and then reconnect the stylus.
  D. Disconnect and then reconnect the stylus.

• Question 325:

  A new company policy states that all end-user access to network resources will be controlled based on the users' roles and responsibilities within the organization. Which of the following security concepts has the company just enabled?

  A. Certificates
  B. Least privilege
  C. Directory permissions
  D. Blacklists
  B. Least privilege

• Question 326:

  A technician has received a laptop that is having problems with the screen. The user is reporting that the display is too dim and difficult to see. Which of the following steps should the technician take FIRST?

  A. Install an anti-glare filter
  B. Increase the brightness using the function keys
  C. Replace the LCD backlight in the display
  D. Update the display drivers
  B. Increase the brightness using the function keys

• Question 327:

  Which of the following is an authentication protocol that can be used for users in the field?

  A. WEP
  B. WPA2
  C. RADIUS
  D. TKIP
  C. RADIUS

• Question 328:

  A user enters an identification number and password to access a computer network. Which of the following types of authentication is this an example of?

  A. Single-factor
  B. Multifactor
  C. Biometric
  D. Token
  A. Single-factor

• Question 329:

  Which of the following Windows versions introduced using applications in the Metro interface?

  A. Windows 7
  B. Windows 8
  C. Windows 8.1
  D. Windows 10
  B. Windows 8

• Question 330:

  A technician is troubleshooting a PC and identifies the issue as malware. To remediate the PC, the technician attempts to download a malware removal tool but finds the PC cannot connect to the Internet.

  Which of the following MOST likely explains why the PC cannot access the Internet?

  A. The PC is quarantined.
  B. System Restore is disabled.
  C. The PC is currently running antivirus.
  D. Malware corrupted the NIC drivers.
  A. The PC is quarantined.