CompTIA 220-1002 Online Practice Questions and Exam Preparation

CompTIA 220-1002 Online Questions & Answers

• Question 351:

  A technician is contacted by a user who is working from home but is unable to connect to any office resources (e.g., files, printers). The user is able to access the Internet. Which of the following should the technician check FIRST?

  A. VPN
  B. DHCP
  C. NAT
  D. DNS
  A. VPN

• Question 352:

  A technician performs a virus cleaning on a computer that has been redirecting all browsers to a phishing website. System Restore was turned off before the cleaning. The technician runs the machine through several scanners, and then tests for redirection. A smaller number of sites are still redirecting to the phishing website. The antivirus software correctly blocks the website. Which of the following should the technician do NEXT?

  A. Check the contents of the hosts file
  B. Do a System Restore to a date before the infection
  C. Rerun the antivirus scan with higher sensitivity
  D. Rebuild the OS on the machine
  A. Check the contents of the hosts file

• Question 353:

  SIMULATION

  A technician has just removed malware from a Windows 7 system, but the user reports that every time they type a URL into Internet Explorer to navigate to a search engine the same standard page is being displayed on the browser. The

  page is asking the user to purchase antivirus software.

  Please resolve the problem using the available tools shown. When you have completed the simulation, please select the done button to submit your answer.

  

  A. Please review explanation for detailed answer.
  A. Please review explanation for detailed answer.

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  Please check the below images for detailed steps to do:

  

• Question 354:

  A user reports slow performance on a computer. A technician checks the computer and finds the RAM utilization Is very high. The technician restarts the computer, and the RAM use is still high. The technician discovers a program running in the background Is using most of the RAM. The user only uses this program once at the end of the year to produce a report.

  Which of the following steps should the technician take to improve the computer's performance?

  A. Uninstall and reinstall the program.
  B. Perform a repair installation of the program
  C. Install the latest updates for the program.
  D. Disable the program on startup.
  A. Uninstall and reinstall the program.

• Question 355:

  A user browses to a company's Intranet page and receives an invalid certificate message A technician discovers the certificate has expired A new certificate is put In place and Installed on the user's computer; however, the user still receives the same message when going to the Intranet page The technician tries with a third-party browser and connects without error The technician needs to make sure the old certificate is no longer used in Internet Explorer. Which of the following Internet Options should the technician use to ensure the old certificate is removed'?

  A. Advanced
  B. Clear SSL state
  C. Publishers
  D. Certificates
  D. Certificates

• Question 356:

  A help desk technician receives a call from a user who is experiencing a recurring issue. The user complains and demands an immediate, permanent resolution. Which of the following actions should the technician take NEXT?

  A. Review all existing case notes from previous calls and restate the issue.
  B. Apologize for the inconvenience and then escalate the call to a supervisor.
  C. Ask the user to walk through each step taken that created the issue.
  D. Establish a theory of probable cause based on what the user reported.
  D. Establish a theory of probable cause based on what the user reported.

• Question 357:

  A systems administrator needs to add security to the server room.

  Which of the following would provide the BEST security for the room? (Choose two.)

  A. Universal serial bus locks
  B. Personal identity verification cards
  C. Privacy screen
  D. Entry control roster
  E. Door locks
  F. Privacy window
  E. Door locks
  F. Privacy window

• Question 358:

  A user's PC has become infected with malware that has a known remediation. Which of the following would MOST likely prevent this from happening again?

  A. Create a restore point.
  B. Utilize a preinstallation environment.
  C. Disable System Restore.
  D. Keep software up to date.
  D. Keep software up to date.

• Question 359:

  A technician is disposing of computer hardware that contains PHI. The drive must be reusable. Which of the following methods should be used?

  A. Degauss
  B. Drive wipe
  C. Standard format
  D. Low-level format
  B. Drive wipe

• Question 360:

  A user notices recent print jobs are not printing to the local printer despite printing fine yesterday. There are no errors indicated on the taskbar printer icon. Which of the following actions should the user take FIRST?

  A. Check to ensure the printer selected is the default printer
  B. Check the status of the print server queue
  C. Cancel all documents and print them again
  D. Check that the printer is not offline print mode
  B. Check the status of the print server queue