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Q97 Single choice

A project manager receives a call from the customer's account manager requesting support for a critical operational issue. Although the issue is unrelated to the project, the customer believes that one of the project team members has the technical expertise to recommend a solution.

What should the project manager do first?

A
Organize a conference call with the internal expert and the client to estimate the amount of effort required to fix it.
B
Decline the request politely since the issue, although critical, is not the responsibility of the project team.
C
Allocate a task to the team member as a high priority and inform the customer that the issue will be resolved the next day.
D
Inform the customer that they should contact the sales manager and submit a formal request for a quote.

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