Salesforce SALESFORCE-CERTIFIED-ADMINISTRATOR Online Practice Questions and Exam Preparation

Salesforce SALESFORCE-CERTIFIED-ADMINISTRATOR Online Questions & Answers

• Question 811:

  Ursa Major Solar tracks both user issues and customer issues A user issue can be logged as:

  1.

  new

  2.

  waiting for reply

  3.

  closed

  A user issue can be logged as:

  1.

  new

  2.

  working

  3.

  closed

  An administrator needs to track both case types. Which features should be used?

  A. Workflows and Automated Case Users
  B. Page Layouts and Process Builder
  C. Record Types and Support Processes
  D. Page Layouts and Record Types
  C. Record Types and Support Processes

• Question 812:

  Describe the components of the Console tab:

  A. Frames, list view, detail view, mini view, sidebar, related objects, mini page layouts, console layout
  A. Frames, list view, detail view, mini view, sidebar, related objects, mini page layouts, console layout

• Question 813:

  Universal Containers fs trying to Improve the user experience when searching for the right status on a case. The company currently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on.

  How should the administrator improve on the currant implementation?

  A. Create a Screen Flow that shows only the correct values for status and surface the flow in the utility bar of the console.
  B. Edit the status choices directly on the record type.
  C. Review which status choices andre needed for each record type and create support processes for each that is necessary.
  D. Reduce the number of case status values to five.
  C. Review which status choices andre needed for each record type and create support processes for each that is necessary.

• Question 814:

  Which of the following object does not support the Business process?

  A. Lead
  B. Account
  C. Opportunity
  D. Case
  E. Solution
  B. Account

• Question 815:

  A user with a Chatter Free User profile has access to records in Salesforce such as Accounts and Contacts.

  A. True
  B. False
  B. False

• Question 816:

  How many custom fields can be created on an object in an unlimited Edition?

  A. 100
  B. 200
  C. 500
  D. Unlimited Fields
  C. 500

• Question 817:

  Northern Trail Outfitters has the Case object set to private. The support manager raised a concern that reps have a broader view of data than expected and can see all cases on their group's dashboards. What could be causing reps to have inappropriate access to data on dashboards?

  A. Dashboard Filters
  B. Dynamic Dashboards
  C. Dashboard Subscriptions
  D. Public Dashboards
  B. Dynamic Dashboards

• Question 818:

  If a user has public read-only access to records [that he/she does not own], the following are true.

  A. The user can view the record but not edit it
  B. The user can view and delete the record, but not edit it
  C. The user can change the owner of the record
  D. The user can search for the record
  E. The user can report on the record
  A. The user can view the record but not edit it
  D. The user can search for the record
  E. The user can report on the record

• Question 819:

  What is true about a Web-to-Lead?

  A. An online form to capture lead information
  B. Determines which Email Template to send to leads generated via Web-to-Lead
  C. Contains Rule Entries that determine criteria for determining
  D. Email Template response content published on your web site
  A. An online form to capture lead information
  D. Email Template response content published on your web site

• Question 820:

  Adding and Searching for Records: Which search option allows me to search across multiple fields including notes, descriptions, and comments?

  A. Advanced Search
  B. Sidebar Search
  C. Both
  A. Advanced Search