Salesforce SALESFORCE-CERTIFIED-ADMINISTRATOR Online Practice Questions and Exam Preparation

Salesforce SALESFORCE-CERTIFIED-ADMINISTRATOR Online Questions & Answers

• Question 751:

  The Director of Sales wants a report that shows the trending performance of his sales reps. He would like to see the trend by month, with a review of the previous 6 months. Which report format would you use to create this custom report?

  A. The Tabular Report
  B. The Summary Report
  C. Matrix Report.
  C. Matrix Report.

• Question 752:

  What can an agent do when resolving a case? Choose 2 answers

  A. Email articles to a customer
  B. Create an article upon closing a case
  C. Assign data categories to a case
  D. Attach only one article to a case
  A. Email articles to a customer
  B. Create an article upon closing a case

• Question 753:

  A Lookup Field Relationship Select the correct choice

  A. Links two objects together
  B. Links two formulas together
  C. Links two page layouts together
  D. Links two Salesforce.com instances together
  A. Links two objects together

• Question 754:

  The sales users at Universal Containers need to view their open Opportunities grouped by Stage, and as a source report on a dashboard component. Which report format should the System Administrator use to fulfill these requirements?

  A. Matrix
  B. Joined
  C. Tabular
  D. Summary
  D. Summary

• Question 755:

  Roll-up summary and formula fields are always read-only on detail pages.

  A. True
  B. False
  A. True

• Question 756:

  When do scheduled dashboard refreshes occur?

  A. Dashboards refresh in the time zone of the user who schedules the refresh.
  B. Dashboards refresh in the Organization Default Time Zone.
  A. Dashboards refresh in the time zone of the user who schedules the refresh.

• Question 757:

  Which email address option is available to override the From Email Address in a Workflow Email Alert?

  A. An active Administrator's email address
  B. A manual entered email address
  C. An active user's email address
  D. An Organization -wide email address
  D. An Organization -wide email address

• Question 758:

  Select the order in which the Workflow actions fire in Salesforce.

  A. Field Updates, Outbound Messages, Email Alerts, Tasks
  B. Field Updates, Tasks, Email Alerts, Outbound Messages
  C. Apex before Triggers, Apex after Triggers, Workflow Rules
  D. Email Alerts, Outbound Messages, Field updates
  B. Field Updates, Tasks, Email Alerts, Outbound Messages

• Question 759:

  Email templates used in all of the following features must be public and active EXCEPT

  A. Web-to-Lead and Web-to-Case
  B. Send Email to a Contact
  C. Email-to-Case or On-Demand Email-to-Case
  D. Assignment rules
  E. Escalation rules
  B. Send Email to a Contact

• Question 760:

  At Cloud Kicks, sales reps use discounts on the opportunity record to help win sales on particular products. When an opportunity is won, they then have to manually apply the discount to the related opportunity products. The sales manager has asked if there is a way to automate this time-consuming task.

  What should the administrator use to deliver this requirement?

  A. Prebuilt Macro
  B. Approval Process
  C. Formula Field
  D. Flow Builder
  D. Flow Builder