Salesforce SALESFORCE-CERTIFIED-ADMINISTRATOR Online Practice Questions and Exam Preparation

Salesforce SALESFORCE-CERTIFIED-ADMINISTRATOR Online Questions & Answers

• Question 631:

  The administrator at Cloud Kicks has been asked to ensure that all Cases submitted by customers are resolved within 30 minutes. Any case that is resolved within that timeframe should be assigned to the `High Priority' queue. How should the administrator meet this requirement?

  A. Configure Case escalation rules.
  B. Enable Case assignment rules.
  C. Define Case auto-response rules.
  D. Create a Case workflow rules
  D. Create a Case workflow rules

• Question 632:

  Validation rules may evaluate an opportunity line item against the opportunity it's associated with

  A. True
  B. False
  A. True

• Question 633:

  Records in the recycle bin do NOT count against your organization's storage limits

  A. True
  B. False
  A. True

• Question 634:

  Anytime an Opportunity is moved to Closed Won, Sales reps at Universal Containers (UC) are supposed to create a record on a child object of Opportunities called Survey Request.

  This action, however, does not always occur. Sales reps do not always populate all fields correctly.

  Which tool should be used to remove permissions from Sales to create these records and automate record creation?

  A. Workflow
  B. Flow
  C. Process Builder
  D. Approvals
  C. Process Builder

• Question 635:

  Ursa Major Solar uses Validation Rule Fields. What are two of these fields? Choose 2 answers

  A. Owner
  B. Error Message
  C. Error Condition Formula
  D. Active Date
  B. Error Message
  C. Error Condition Formula

• Question 636:

  Opportunity products can be linked in a Lookup Relationship:

  A. True
  B. False
  B. False

• Question 637:

  To ensure compliance with a platinum Service Level Agreement cases that remain in the Tier 2 queue for more than four hours must be re-assigned to the Tier 3 queue. Which feature meet this requirement?

  A. Case Comments
  B. Case Assignment Rule
  C. Case Escalation Rule
  D. Auto Response Rule
  C. Case Escalation Rule

• Question 638:

  Which of the following statements are true concerning email activation? (Select one)

  A. The email activation feature requires that the user click an activation link before logging onto a new computer.
  B. The email activation feature cannot be disabled.
  C. The email activation feature can be disabled by request to Salesforce.com support.
  D. The email activation feature can be disabled through the UI.
  C. The email activation feature can be disabled by request to Salesforce.com support.

• Question 639:

  Adding Records: I must always search for a company or contact record BEFORE adding a new lead, opportunity, contact, or account into Salesforce.

  A. True
  B. False
  A. True

• Question 640:

  The marketing team wants a new picklist value added to the Campaign Member Status field for the upsell promotional campaign.

  Which two solutions should the administrator use to modify the picklist field values?

  Choose 2 answers

  A. Edit the picklist values for the Campaign Status in Object Manager.
  B. Modify the picklist value on the Campaign Member Statuses related list.
  C. Add the Campaign Member Statuses related list to the Page Layout.
  D. Mass modify the Campaign Member Statuses related list
  A. Edit the picklist values for the Campaign Status in Object Manager.
  C. Add the Campaign Member Statuses related list to the Page Layout.