Salesforce Salesforce Certifications SALESFORCE-CERTIFIED-ADMINISTRATOR Questions & Answers

• Question 1351:

  If your company's fiscal year follows the Gregorian calendar, you must use Custom Fiscal Years.

  A. True

  B. False

  Correct Answer: B

• Question 1352:

  Which of the following are part of the Service Cloud offering?

  A. Opportunities

  B. Knowledge

  C. Entitlements

  D. Campaigns

  E. Quotes

  Correct Answer: BC

• Question 1353:

  Locale settings control how users view date formats, time formats and number formats.

  A. True

  B. False

  Correct Answer: A

• Question 1354:

  Which of the following are not standard objects?

  A. Opportunities

  B. Solutions

  C. Job Applicants

  D. Accounts

  E. Campaigns

  Correct Answer: C

• Question 1355:

  Inline editing updates the field when

  A. The field is saved/updated

  B. When the record is saved/updated

  C. When the return key is pressed

  D. None of the above

  Correct Answer: B

• Question 1356:

  If a company opts to use Custom Fiscal Years, they cannot use the standard forecasting option.

  A. True

  B. False

  Correct Answer: A

• Question 1357:

  Which two actions should an administrator perform with Case escalation rules? Choose 2 answers

  A. Change the Case Priority.

  B. Re-open the Case.

  C. Re-assign the Case.

  D. Send email notifications.

  Correct Answer: CD

• Question 1358:

  Ursa Major Solar wants to ensure that unique data is always input into a specific field. Which two field properties should the administrator configure? (Choose two.)

  A. Default Value

  B. Unique

  C. Required

  D. Data Type

  Correct Answer: BC

• Question 1359:

  DreamHouse Realty regularly processes customer requests for warranty work and would like to offer

  customers a self-serve option to generate cases.

  Which two solutions should an administrator use to meet this request?

  Choose 2 answers

  A. Case Escalation

  B. Case Queues

  C. Email-to-Case

  D. Web-to-Case

  Correct Answer: CD

• Question 1360:

  Northern Trail Outfitters has two sales groups. Each group has its own unique sales process. Management wants to ensure that the sales groups see their relevant sales process when working on opportunities.

  How should an administrator meet this requirement?

  A. Page Layouts

  B. Record types

  C. Enable Paths

  D. Opportunity Teams

  Correct Answer: B

  Reference: https://trailhead.salesforce.com/content/learn/modules/admin_intro_opptys_leads/ admin_intro_opptys_leads_opportunities