Microsoft PL-900 Online Practice Questions and Exam Preparation

Microsoft PL-900 Online Questions & Answers

• Question 221:

  HOTSPOT

  You are creating a Power Pages site for a company.

  The site will allow customers to track the progress of existing support requests and create new requests.

  You need to select the relevant data source for the Power Pages site. Select the answer that correctly completes the sentence.

  

  

  Explanation

• Question 222:

  This question requires that you evaluate the underlined text to determine if it is correct.

  A company requires that service representatives schedule customer visits every six months. Each service representative is required to enter a scheduled task for the next checkup as they are leaving a client site. A service representative wants to automate task entry by creating a business process flow that can be initiated from the service call screen on a phone.

  Review the underlined text. If it makes the statement correct, select “No change is needed.” If the statement is incorrect, select the answer choice that makes the statement correct.

  A. No change is needed.
  B. a scheduled
  C. an instant
  D. an action
  C. an instant

  ---

  Explanation

  The underlined text "a scheduled" suggests that the service representative is trying to create a flow for scheduling the customer visits. However, the text that precedes it states that the service representative wants to automate task entry by creating a business process flow that can be initiated from the service call screen on a phone. This suggests that the service representative wants to automate the task entry process, not the scheduling process. Therefore, "an instant" is a more appropriate choice as it implies that the task is being entered immediately rather than scheduled for a future date.

• Question 223:

  DRAG DROP

  A company has locations in multiple regions. The company develops solutions based on Power Apps and Power Automate.

  You need to recommend features to support the implementation.

  Which Power Platform features should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  

  Explanation

  Reference: https://docs.microsoft.com/en-us/power-platform/admin/environments-overview

  https://docs.microsoft.com/en-us/power-platform/admin/control-user-access

• Question 224:

  You create a Power Virtual Agents chatbot for a company.

  The management wants to learn about the effectiveness of the chatbot.

  You need to identity the percentage of customers who stop responding to prompts from the chatbot.

  Which report should you view?

  A. Customer satisfaction
  B. Engagement over time
  C. Escalation rate drivers
  D. Session outcomes over time
  D. Session outcomes over time

  ---

  Explanation

  The Session outcomes over time chart shows you the daily resolution rate, escalation rate, and abandon rate over the specified time period.

  The daily rate of abandoned sessions. An abandoned session is an engaged session that is neither resolved nor escalated after one hour from the beginning of the session.

  https://docs.microsoft.com/en-us/power-virtual-agents/teams/analytics-summary-teams#engagement-over-time-chart

• Question 225:

  A company has an online store to sell toys. The volume of order tracking requests has increased.

  You need to allow customers to use an interactive interface on the website to request order tracking Information.

  Which technology should you use?

  A. Customer Service Insights
  B. Power BI
  C. Power Virtual Agents chatbots
  D. Power Automate flows
  C. Power Virtual Agents chatbots

  ---

  Explanation

  The ask is not to just provide the customer information but it should be 'interactive' and customer perform 'request' action - which is possible with Power Virtual Agent

• Question 226:

  An enterprise company is evaluating the Microsoft Power Platform security model.

  You need to identify the lowest possible level that the authorization can be applied against.

  Which level should you identify?

  A. tenant
  B. row
  C. environment
  D. column
  B. row

  ---

  Explanation

• Question 227:

  HOTSPOT

  You are designing a Power Apps solution that allows users to upload a status report directly to the company Microsoft SharePoint project management site from their mobile device.

  For each of the following statements, select Yes it the statement is true. Otherwise, select No.

  NOTE: Each correct selection is worth one point.

  

  

  Explanation

  Box 1: No Box 2: Yes Box 3: Yes

  When you create an app, or someone shares an app with you, you can run that app on Windows, iOS, Android, or in a web browser.

  References: https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/app-from-sharepoint

  https://docs.microsoft.com/en-us/powerapps/user/run-app-client

• Question 228:

  HOTSPOT

  A company uses Microsoft Power Platform to connect to multiple data sources and manage business data.

  The low-code components in Microsoft Power Platform must be able to create and update data in these data sources.

  You need to access the required data by using Microsoft Power Platform components.

  Which component should you use for each requirement? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  

  

  Explanation

• Question 229:

  You are a sales representative. You create a Power BI report to visualize data from a Microsoft Excel workbook.

  Users need to be able to view and share the report.

  Which two actions should you perform? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Pin the report to a dashboard.
  B. Export the data.
  C. Publish the dashboard.
  D. Share the dashboard.
  A. Pin the report to a dashboard.
  D. Share the dashboard.

  ---

  Explanation

  https://docs.microsoft.com/en-us/power-bi/create-reports/service-dashboard-pin-live-tile-from-report

  https://docs.microsoft.com/en-us/power-bi/collaborate-share/service-share-dashboards#limitations-and-considerations

• Question 230:

  DRAG DROP

  You are creating a model-driven app to track requests for quotes.

  The app must use the following navigation structure:

  Sales

  Sales Log Request for Quotes Projects Settings Customers Product Lines Sales Territories

  Administration

  User Admin Users Roles

  You need to create the app navigation.

  Which sitemap component types should you use? To answer, drag the appropriate component types to the correct navigation elements. Each component type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  

  Explanation

  Reference:

  https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/developer/customize-dev/change-application-navigation-using-sitemap