Pega Certified System Architect (PCSA) 87V1

A customer calls to apply for a new bank account. The customer service representative (CSR) needs to perform an assignment named Select Account Type. During the discussion, the customer can request
written information regarding different account types.

Select the case lifecycle design that satisfies this requirement.

You are configuring duplicate case search logic in a case type.

How do you ensure that resolved cases are not evaluated as potential duplicates?

ABC BankCorp operates two subsidiaries, GloboBank and LocalBank, with different brandings. ABC BankCorp wants to create a mobile app experience for both users and customer service representatives (CSRs) for its Transaction Dispute application.

Of the following requirements, which two options affect the number of mobile app channels that you need to configure? (Choose Two)

How do you propagate data to a new child case in Pega Express?

You are developing a Visa case type to process entry visa applications. As part of the process, applicants schedule an interview with the consulate. An Interview child case is created for the interview process.
Following the interview, the consulate reaches a decisions within 48 hours or more. For Visa case to proceed to application notification, the Interview case needs to be resolved.

After you create the Interview child case, how to do you configure the case type to achieve the required behavior?

An internal application currently grants 75 employees access to one of four roles: Admin, Author, User, and Manager. A new analyst that joins the company requires all the Author role access but only some of the reporting capabilities available to the Manager role.

How do you satisfy this security requirement?

A stakeholder prefers to group a set of existing actions into a multistep form.

Which work item do you create in Agile workbench to address this change request?

A retail store wants an application to process a new customer loyalty account. The customer enters their
contact information; including name, email, phone number, and address. This information is displayed in a
data relationship.

What type of data relationship do you create?

Users create Insurance Coverage Request Cases to authorize insurance payments. Users enter information that includes the name of the patient, the date of the procedure and the type of the procedure.
After entering the information, user submits the request for a review of the patient's insurance policy.
Because multiple users enter requests, duplicate request can occur. A request is considered a duplicate if the patient name, procedure type, procedure date match an existing request. You have been given two requirements:

Ensure that users can identify duplicate requests.

If a case is duplicate, it is not written to the database. Otherwise, write the case to the database.

Which two options configure application so that users can identify duplicate requests? (Choose two)

A reservation process allows customers to reserve a flight, hotel room, and rental car as part of a travel itinerary.

Which configuration displays a Select flight insurance check box only when the itinerary includes a flight?