Pegasystems Pegasystems Certifications PEGAPCSA87V1 Questions & Answers

• Question 11:

  You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within 5 days. To meet this requirement you need to set the___________in the service level to 5 days.

  A. passed deadline

  B. urgency

  C. deadline

  D. goal

  Correct Answer: C

• Question 12:

  The business process for an automobile insurance claim consists of the following phases: - Submission: The customer contacts a customer service representative (CSR) to file the claim. -Review: An adjuster reviews the claim, assesses the

  damages to each vehicle, and provides an estimate of the cost of repairs. - Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary. - Verification:

  After each vehicle repair, the adjuster closes the claim. According to Pega best practices, which phase can you implement as a child case?

  A. Verification

  B. Submission

  C. Review

  D. Repair

  Correct Answer: D

• Question 13:

  Which two statements are true about minimum lovable product (MLP) sizing when using the Estimator tool? (Choose two.)

  A. MPL complexities set to `'high'' are reserved for MLP 2 and later.

  B. MLP sizing leads to precision in the sprint cycle and resource planning.

  C. Creation of case steps is factored into MLP sizing.

  D. Initial estimations are high-level and can be refined during sizing.

  Correct Answer: BD

• Question 14:

  In processing a parent case P-l, two child cases C-l and C-2 are created. Which of the following statements is correct about the processing of P-l, C-l, and C-2?

  A. P-l must be resolved before either C-l or C-2 can be resolved.

  B. Either C-l or C-2 must be resolved before P-l can be resolved.

  C. C-l must be resolved before C-2 can be resolved.

  D. Both C-l and C-2 must be resolved before P-l can be resolved.

  Correct Answer: D

• Question 15:

  A retail store wants an application to process a new customer loyalty account. The customer enters their contact information; including name, email, phone number, and address. This information is displayed in a data relationship.

  What type of data relationship do you create?

  A. A Data reference field

  B. An Embedded data field

  C. A Case reference field

  D. A Query field

  Correct Answer: B

• Question 16:

  Consider the following scenario:

  A customer files a fraud complaint. The complaint is investigated by a customer service agent.

  *

  The customer service agent may request additional information from the customer.

  *

  The merchant is notified and given 15 days to dispute the fraud claim.

  *

  If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted totheiraccount.

  How do you name the step where the agent investigates the claim for fraud?

  A. Investigate Claim

  B. Claim Investigation

  C. Fraud Claim

  D. Investigate Fraud

  Correct Answer: D

• Question 17:

  How do you route an assignment so that any available member of the department can perform the t ask?

  A. Route the assignment to a work list.

  B. Route the assignment to the admin user I

  C. Route the assignment separately to all members.

  D. Route the assignment to a work queue.

  Correct Answer: D

• Question 18:

  You need to localize correspondence into a language that is unavailable in the Pega language pack. Which option satisfies the requirement?

  A. Leverage translation services SOAP calls and enable records for translation.

  B. Configure a field value record that contains the correspondence text.

  C. Create the Translation rule manually and include the rule in the application ruleset.

  D. Run the Localization wizard and add translations to Translation.html.

  Correct Answer: D

• Question 19:

  Your online shopping application serves international customers. You need to define a Data Page that holds currency exchange rates. All users accessing the application need to use the information.

  The Scope of this Data Page should be set to ______________.

  A. Application

  B. Node

  C. Thread

  D. Requestor

  Correct Answer: B

• Question 20:

  How do you indicate the progress of a case toward resolution?

  A. Apply service levels to the assignment steps.

  B. Design intent-driven user interfaces.

  C. Update the case status on the appropriate steps.

  D. Configure a case notes field to capture progress information.

  Correct Answer: C