Pegasystems PEGAPCDC80V1 Online Practice Questions and Exam Preparation

Pegasystems PEGAPCDC80V1 Online Questions & Answers

• Question 41:

  U+ Bank purchased Pega Customer Decision Hub to enhance the customer experience in their branches. The new application they have built has a Next-Best-Action panel to guide the branch advisor. When does the Next-Best-Action panel for the branch advisor need to be refreshed during the conversation with the customer?

  A. Every time new information about the customer is received
  B. Once, after the customer reason to visit the branch is captured in the system
  C. Every second to ensure timely recommendations
  D. First time, after looking up the customer in the system to ensure consistency during the visit
  D. First time, after looking up the customer in the system to ensure consistency during the visit

• Question 42:

  An adaptive model captures outcomes of ____________.

  A. only negative customer responses
  B. similar propositions
  C. a subset of customer responses
  D. only positive customer responses
  C. a subset of customer responses

• Question 43:

  MyCo, a mobile company, uses Pega Marketing, powered by Pega Customer Decision Hub, to display marketing offers to its customers on its website. The company would like to display more relevant offers to customers based on customer behavior. The following is the proposition hierarchy in the Next-Best-Action Designer.

  

  Both the groups are configured with a relevancy strategy and eligibility criteria.

  The company would like to arbitrate across the offers in the two groups and select the best offer based on customer behavior.

  As a Strategy Designer, what must you configure in order to meet this requirement?

  A. Prioritization strategy
  B. Propensity at the group level
  C. Metrics of the adaptive model
  D. Target audience
  D. Target audience

• Question 44:

  Which is the most accurate description of proactive retention? Proactive Retention ___________.

  A. anticipates potential customer churn
  B. simplifies the process of retaining customers
  C. enables business to respond to customers when they contact a call center
  D. enables the business to reduce the number of credit risk customers
  A. anticipates potential customer churn

• Question 45:

  Which value is output by an Adaptive Model?

  A. Score
  B. Behavior
  C. Performance
  D. Lift
  C. Performance

• Question 46:

  A mobile company wants to introduce new data plans to target students. As a strategy designer, you create new data plan offers. Which offer attribute do you need to set to make the offer available in the contact center?

  A. Evidence
  B. KeyCode
  C. Channel
  D. Active
  D. Active

• Question 47:

  U+ Bank a Next-Best-Action decision strategy to determine the credit rating of its customers. A scorecard model determines the customer credit score. The business requirement is to determine the credit card rating based on the following table:

  

  As a Strategy Designer, how do you implement the business requirement?

  A. Configure the scorecard model to pass the credit score to the strategy
  B. Add a decision table to the strategy and configure it to reference the scorecard model
  C. Add a decision table to the strategy and pass the credit score as the parameter
  D. Add the credit rating rules in the Results tab of the scorecard component
  B. Add a decision table to the strategy and configure it to reference the scorecard model

• Question 48:

  One of the purposes of the Interaction History decision component is to ___________.

  A. capture all interactions with the customer
  B. verify if a customer is eligible for an offer
  C. retrieve all proposition properties
  D. determine of a proposition has been offered before
  A. capture all interactions with the customer

• Question 49:

  What is the key difference between a predictive model and human expert?

  A. Predictive models are more capable of detecting patterns in historical data.
  B. Humans are better at dealing with structured data and identifying patterns.
  C. Humans make successful predictions on a large amount of data.
  D. Predictive models always outperform human experts.
  A. Predictive models are more capable of detecting patterns in historical data.

• Question 50:

  Selection components provide the ability to ________________.

  A. import results from other strategies
  B. make calculations based upon a list of propositions
  C. filter propositions based on priority and relevance
  D. choose between a sales and a service proposition
  C. filter propositions based on priority and relevance