Pegasystems Pegasystems Certifications PEGAPCDC80V1 Questions & Answers

• Question 21:

  An adaptive model captures outcomes of ____________.

  A. only negative customer responses

  B. similar propositions

  C. a subset of customer responses

  D. only positive customer responses

  Correct Answer: C

• Question 22:

  A company wants to capture the sentiment of relevant Twitter messages to allow its customer service representatives to concentrate only on the negative ones. Sentiment refers to the general attitude of the author towards a subject and can be ___________.

  A. Defensive

  B. Absent

  C. Positive

  D. Offensive

  Correct Answer: C

• Question 23:

  In order to associate an Adaptive Model with each proposition, you need to ____________.

  A. link all propositions with an Adaptive Model decision component

  B. create an Adaptive Model rule for each proposition

  C. capture the customer's response

  D. define the Adaptive Model instances in Adaptive Decision Manager

  Correct Answer: D

• Question 24:

  Which value is output by an Adaptive Model?

  A. Score

  B. Behavior

  C. Performance

  D. Lift

  Correct Answer: C

  Reference: https://community.pega.com/sites/default/files/help_v63sp1/Content/rule-/rule-decision-/rule-decision-adaptivemodel/main.htm

• Question 25:

  A Text Analyzer performs natural language processing on a piece of text. It then produces a structured output, which can be analyzed using reports. What type of text analysis does the text analyzer perform?

  A. Entity extraction

  B. Word analysis

  C. Word count

  D. Cross reference analysis

  Correct Answer: A

  Reference: https://community.pega.com/knowledgebase/articles/machine-learning-models-text-analytics

• Question 26:

  Two results of an adaptive model are ________________.

  A. Priority and Evidence

  B. Propensity and Rank

  C. Priority and Propensity

  D. Propensity and Performance

  Correct Answer: D

  Reference: https://community.pega.com/knowledgebase/training-adaptive-models-bulk-data-flows

• Question 27:

  A mobile company wants to introduce new data plans to target students. As a strategy designer, you create new data plan offers. Which offer attribute do you need to set to make the offer available in the contact center?

  A. Evidence

  B. KeyCode

  C. Channel

  D. Active

  Correct Answer: D

• Question 28:

  MyCo, a telecom company, has introduced 1GB and 3GB data plans in one of their stores and on the website. MyCo decides to use adaptive models for both offers.

  As a Strategy Designer, you are interested in how the models are performing in different channels.

  Which three tasks could you perform? (Choose Three)

  A. Check the performance of the 3GB data plan for the last month.

  B. Execute a simulation in Visual Business Designer and compare, in delta mode, the performance difference between the 1GB and 3GB data plans.

  C. Change the decision strategy because the performance in the web and store differs significantly.

  D. Identify the models that are performing well or poorly in the store channel.

  E. Examine the active and inactive predictors for the 1GB data plan model.

  Correct Answer: ABC

• Question 29:

  Pega Customer Decision Hub enables organizations to make Next-Best decisions. To which type of a decision is Next-Best-Action applied?

  A. Optimizing supply chain management

  B. Determining if a borrower gets a loan

  C. Predicting the time of a machine failure

  D. Determining how to optimize inventories

  Correct Answer: B

• Question 30:

  U+ Bank purchased Pega Customer Decision Hub to enhance the customer experience in their branches. The new application they have built has a Next-Best-Action panel to guide the branch advisor. When does the Next-Best-Action panel for the branch advisor need to be refreshed during the conversation with the customer?

  A. Every time new information about the customer is received

  B. Once, after the customer reason to visit the branch is captured in the system

  C. Every second to ensure timely recommendations

  D. First time, after looking up the customer in the system to ensure consistency during the visit

  Correct Answer: D