Pegasystems PEGACPSA23V1 Online Practice Questions and Exam Preparation

Pegasystems PEGACPSA23V1 Online Questions & Answers

• Question 1:

  What are two attributes of application level security? (Choose two.)

  A. Create password and authentication policies.
  B. Identify authorized users who need access to the application.
  C. Set up security roles for personas in each case type.
  D. Prevent users from viewing features that they should not access.
  A. Create password and authentication policies.
  D. Prevent users from viewing features that they should not access.

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  explanation:

  Explanation/Reference:

  Attributes of application level security typically involve measures that protect the application's data and features according to defined security policies:

  A . Create password and authentication policies. Application security includes establishing robust password policies and authentication mechanisms to ensure that only authorized users gain access to the application. D . Prevent users from

  viewing features that they should not access. Application level security also involves configuring permissions and access control to ensure that users can only interact with features and data they are authorized to use, thereby protecting

  sensitive information and maintaining the integrity of the application.

  maintaining the integrity of the application.

• Question 2:

  An internal application grants 75 employees access to one of four personas: Admin, Author, User, and Manager. A new analyst who joins the company requires all the access of the Author persona, but only some of the reporting features that

  are available to the Manager persona.

  How do you satisfy this security requirement?

  A. Add the analyst to the Author persona.
  B. Create a new Analyst persona with the required access.
  C. Update the Author persona to include the required analyst reports.
  D. Add the analyst to both the Author persona and Manager persona.
  B. Create a new Analyst persona with the required access.

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  explanation:

  Explanation/Reference:

  To satisfy the security requirement for a new analyst who needs a combination of accesses from two different personas:

  B . Create a new Analyst persona with the required access. By creating a custom persona, you can tailor the access rights to precisely fit the unique combination of permissions needed by the analyst, without altering the existing personas or granting broader access than necessary.

• Question 3:

  In a Credit Card Payment case type, you want to set the yearly fee to USD 75. How do you set the Yearly fee field?

  A. In the Data initialization page, set tine Yearly fee field to 75.
  B. Configure field validation on the Yearly fee field.
  C. Configure the Yearly fee field to reference the minimum amount due.
  D. Configure the Yearly fee field as a calculated field.
  A. In the Data initialization page, set tine Yearly fee field to 75.

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  explanation:

  Explanation/Reference:

  To set a static yearly fee for a Credit Card Payment case type:

  A . In the Data initialization page, set the Yearly fee field to 75. If the fee is a fixed amount that does not require calculation, you can directly initialize it on the relevant data page or within the data model where the fee is referenced. This ensures that every instance of the Credit Card Payment case will use the set fee amount.

• Question 4:

  In which workspace do you configure a service-level agreement (SLA) with a passed deadline interval that repeats three times?

  A. Prediction Studio
  B. Admin Studio
  C. App Studio
  D. Dev Studio
  D. Dev Studio

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  explanation:

  Explanation/Reference:

  To configure a service-level agreement (SLA) with a passed deadline interval that repeats:

  D . Dev Studio. Dev Studio provides advanced configuration options, including the ability to set up complex SLAs. This environment allows you to define detailed parameters for SLAs, such as a passed deadline interval and the repetition of those intervals.

• Question 5:

  Which statement about responsive breakpoints is true?

  A. Responsive breakpoints trigger selected behaviors to optimize data presentation.
  B. Responsive breakpoint behavior changes based on the device brand.
  C. Responsive behavior allows users to see all relevant information with scroll bars.
  D. You configure custom responsive breakpoint display widths in Ag
  A. Responsive breakpoints trigger selected behaviors to optimize data presentation.

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  explanation:

  Explanation/Reference:

  Responsive breakpoints in UI design:

  A . Responsive breakpoints trigger selected behaviors to optimize data presentation. Breakpoints are specific widths at which a sites layout will adjust to provide the best user experience. They help to ensure that no matter the size of the screen, from a mobile phone to a desktop monitor, the application presents data in an organized and readable manner.

• Question 6:

  Which two options are process reports? (Choose two.)

  A. The number of customer support request cases created for each week.
  B. Average duration and timeliness for each assignment.
  C. Total customer inquiry cases for each state for each product line.
  D. Top 10 merchants with highest percentage of fraud cases.
  A. The number of customer support request cases created for each week.
  B. Average duration and timeliness for each assignment.

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  explanation:

  Explanation/Reference:

  Process reports typically involve metrics related to case processing and workflows:

  A . The number of customer support request cases created for each week. This type of report provides insights into case volume over time, which is a key process metric. B . Average duration and timeliness for each assignment. This report provides analysis of the efficiency and effectiveness of case processing, focusing on performance metrics for assignments, which is a fundamental aspect of process reporting.

• Question 7:

  Which two collaboration tools allow teams to communicate faster and share information more efficiently while resolving cases? (Choose two.)

  A. Dashboards
  B. Widgets
  C. Tags
  D. Pulse
  C. Tags
  D. Pulse

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  explanation:

  Explanation/Reference:

  Collaboration tools that enhance team communication and information sharing:

  C . Tags. Tags allow users to categorize and reference specific information within cases, making it easier for teams to search and communicate about case-related topics efficiently. D . Pulse. Pulse is a social collaboration tool within Pega that enables team members to communicate in real-time, share information, and collaborate directly within the context of a case.

• Question 8:

  You are asked to create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days. What is the process that you follow to create this visualization?

  A. Create a new report on the Data landing page.
  B. Add a report widget to a portal on the Explore data landing page.
  C. Add a new portal on the Channels landing page.
  D. Create a new Insight on the Explore data landing page.
  D. Create a new Insight on the Explore data landing page.

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  explanation:

  Explanation/Reference:

  To create a visualization for managers to track the number and status of Customer Support Request cases:

  D . Create a new Insight on the Explore data landing page. Insights in Pega allow you to create visual representations of data, which can include reports and dashboards. Managers can use these insights to track case metrics over specified time frames, such as the last 30 days.

• Question 9:

  Which two statements about Configuration sets are true? (Choose two.)

  A. Used if a Dynamic System Setting does not meet the requirements
  B. Used to organize Configuration settings with a common element
  C. Configured by modifying the Data-Configuration-Settings class
  D. Enables the business to control application behavior
  B. Used to organize Configuration settings with a common element
  D. Enables the business to control application behavior

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  explanation:

  Explanation/Reference:

  Statements true about Configuration sets:

  B . Used to organize Configuration settings with a common element. Configuration sets in Pega are used to group related settings, which can be managed collectively and applied consistently across the application. D . Enables the business to control application behavior. Configuration sets allow business users to change certain aspects of the application behavior without modifying the underlying code directly, providing greater agility and control over the application.

• Question 10:

  A music studio allows clients to upload audio recordings, and if they choose, they can upload before they begin consultation. The studio wants to pause case processing after the Client Intake stage and give clients 72 hours to upload

  recordings before beginning the Client Consultation process.

  Which configuration meets this requirement?

  A. Configure a case wide optional action to allow uploads. Add a Wait shape with a Timer Wait type set to 72 hours.
  B. Configure a service level on the stage that contains the Client Consultation process with a deadline of 72 hours.
  C. Configure a child case to upload recordings. Add a Wait shape with a case dependency until the child case is resolved.
  D. Configure a validate rule on the Client Intake stage and set the elapsed time to 72 hours.
  A. Configure a case wide optional action to allow uploads. Add a Wait shape with a Timer Wait type set to 72 hours.

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  explanation:

  Explanation/Reference:

  To pause case processing after the Client Intake stage and provide a timeframe for clients to upload recordings:

  A . Configure a case-wide optional action to allow uploads. Add a Wait shape with a Timer Wait type set to 72 hours. This configuration meets the requirement by allowing an optional action for clients to upload their recordings and then using a Wait shape to pause the case. The Timer Wait type ensures that the case will not proceed to the Client Consultation stage until 72 hours have passed, giving clients ample time for uploads.