Pegasystems PEGACPSA23V1 Online Practice Questions and Exam Preparation

Pegasystems PEGACPSA23V1 Online Questions & Answers

• Question 51:

  Which two statements are true about styling controls in App Studio? (Choose two)

  A. Developers can configure a Date Time control to display as a text input field, drop-down list, or calendar control.
  B. Developers can configure a text input control to change the background when users click the control.
  C. Developers can configure a button control to hide when users click the control.
  D. Developers create a new style format to apply styling to an out-of-the-box button control.
  A. Developers can configure a Date Time control to display as a text input field, drop-down list, or calendar control.
  D. Developers create a new style format to apply styling to an out-of-the-box button control.

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  Explanation/Reference:

  Styling controls in App Studio allows developers to modify the appearance and behavior of UI components:

  A . Developers can configure a Date Time control to display as a text input field, drop-down list, or calendar control. This flexibility allows the Date Time control to be tailored to meet the specific needs of the application and enhance user interaction.

  D . Developers create a new style format to apply styling to an out-of-the-box button control. This capability enables developers to define custom styles for standard controls, allowing for consistent branding and user experience across the application.

• Question 52:

  A customer calls to apply for a new bank account. The customer service representative (CSR) needs to perform an assignment named Select Account Type. During the discussion, the customer can request written information regarding

  different account types.

  Select the case lifecycle design that satisfies this requirement.

  A. A user view for requesting information to the Select Account Type assignment.
  B. Add an optional action to the stage that contains the Select Account Type assignment.
  C. Add a case-wide optional action.
  D. Add a router to the Select Account Type assignment.
  C. Add a case-wide optional action.

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  Explanation/Reference:

  In the scenario where a customer service representative (CSR) might need to provide written information about different account types during a case, adding flexibility to the case lifecycle is key. C . Add a case-wide optional action: This approach allows the CSR to initiate the action of sending or requesting information at any point during the case, without being tied to a specific stage or assignment. Case-wide optional actions are accessible from anywhere within the case, providing the necessary flexibility to respond to the customer's request at the moment it occurs, regardless of the current case stage or assignment. The other options, such as adding a user view (Option A), adding an optional action to a specific stage (Option B), or adding a router (Option D), either limit the action to a particular context or don't directly address the need to provide information flexibly throughout the case lifecycle. Pega's case management documentation highlights the use of case-wide optional actions as a means to introduce flexibility into the case workflow, allowing users to perform actions that are relevant at any point in the case process, thereby enhancing the ability to respond to dynamic requirements and customer requests.

• Question 53:

  Which studio do you use to configure a service level agreement (SLA) with a passed deadline?

  A. Admin Studio
  B. Prediction Studio
  C. Dev Studio
  D. App Studio
  C. Dev Studio

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  Explanation/Reference:

  Service Level Agreements (SLAs) with specific configurations like passed deadlines are typically set up in a more technical environment within Pega:

  C . Dev Studio. Dev Studio provides advanced configuration capabilities needed for setting up complex SLAs, including those involving deadlines. It offers the tools required to define and manage the intricate aspects of SLAs that impact the processing timelines of cases.

• Question 54:

  In a Credit Card Payment case type, you want to set the payment amount to the minimum amount due when a user creates a case. How do you set the payment amount?

  A. Configure the pySetFieldDefaults data transform to set the default value.
  B. Configure a field validation on the payment amount.
  C. Configure the payment amount field to reference the minimum amount due.
  D. Configure the payment amount as a calculated field.
  A. Configure the pySetFieldDefaults data transform to set the default value.

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  Explanation/Reference:

  In a Credit Card Payment case type, configuring the pySetFieldDefaults data transform to set the default value of the payment amount to the minimum amount due is the most straightforward approach. This data transform is used to initialize default values for properties when a case is created. It ensures that whenever a new case is started, the payment amount field is automatically populated with the minimum amount due, simplifying the user's task and reducing the likelihood of errors.

• Question 55:

  A purchase request list report includes columns for case ID and regional cost center. A manager wants to report to show the total of purchase requests for each of the regional cost centers. How do you configure the report definition?

  A. Create a filter for each cost center and count the case IDs.
  B. Summarize the case ID column by count.
  C. Summarize the regional cost centers by account.
  D. Define a function for the cost center column to total the case IDs.
  B. Summarize the case ID column by count.

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  Explanation/Reference:

  For a purchase request list report that includes columns for case ID and regional cost center, and with a requirement to show the total of purchase requests for each regional cost center, summarizing data correctly is essential. B . Summarize the case ID column by count: This configuration tallies the number of purchase requests (case IDs) for each regional cost center, effectively meeting the manager's requirement. By summarizing the case ID column by count, the report will display the total number of

• Question 56:

  You are configuring an accident claim case with two child cases for an automobile insurance company, as shown in the following figure:

  

  The business requirement changes to allow the parent case to continue independently of the child case processes.

  How do you configure the Wait step for this requirement?

  A. Configure the step to continue the parent case when the child cases reach the payment pending review status.
  B. Configure the step to continue the parent case when the child cases reach auditor approval.
  C. Configure the step so that only one child case must be resolved before the parent case can continue.
  D. Configure the step so that users can continue with the parent case process regardless of child case status.
  D. Configure the step so that users can continue with the parent case process regardless of child case status.

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  Explanation/Reference:

  Given the updated business requirement allowing the parent Accident Claim case to continue independently of the status of the child cases:

  D . Configure the step so that users can continue with the parent case process regardless of child case status. The Wait step previously used to pause the parent case should be removed or configured to not halt the parent case processing, thereby permitting the parent case to proceed without dependency on the child cases' progress or resolution. This change reflects the new requirement for the parent case to operate independently from the Vehicle Damage (VD-001) and Body Injury (BI- 001) child cases.

• Question 57:

  An internal application currently grants 75 employees access to one of four roles: Admin, Author, User, and Manager. A new analyst that joins the company requires all the Author role access but only some of the reporting capabilities

  available to the Manager role.

  How do you satisfy this security requirement?

  A. Update the Author role to include the required analyst reports.
  B. Create a new Analyst role with the required access.
  C. Add the analyst to the Manager role.
  D. Add the analyst to both the Author role and the Case Manager channel interface.
  B. Create a new Analyst role with the required access.

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  Explanation/Reference:

  When a new analyst requires access similar to the Author role, plus selective reporting capabilities typically available to the Manager role, creating a tailored security profile is essential to meet specific access needs without broadly altering existing roles or access patterns.

  B . Create a new Analyst role with the required access: This approach allows for the customization of access rights to perfectly match the analyst's job requirements. By creating a new role, you can combine the necessary permissions from the Author role with selected reporting features of the Manager role. This method maintains the integrity and specificity of existing roles while providing a customized access level for the new analyst, ensuring that security and access control are finely tuned to individual needs. Updating the Author role (A) would affect all employees assigned to that role, potentially granting broader access than intended. Adding the analyst to the Manager role (C) might provide too much access, including capabilities beyond the required reporting functionalities. Adding the analyst to both the Author role and the Case Manager channel interface (D) could partially address the requirement but might not precisely tailor the reporting capabilities or might introduce complexities in managing access. Pega's role-based access control (RBAC) mechanisms offer the flexibility to define roles with specific access rights, allowing for the granular control of permissions aligned with organizational and operational needs, as outlined in Pega's security and authorization documentation.

• Question 58:

  A library application used by staff creates a book request case when a member wishes to borrow one or more books. As part of the case process, the application shows the staff a read only list of outstanding past-due books to remind the

  member to return late books, select the Data page definition for this use case.

  A. List, Readonly, Thread
  B. Page,Editable,Node
  C. Page,Readonly,Requester
  D. List,Readonly,Requestor
  E. Page,Editable,Requester
  F. List,Readonly,Node
  D. List,Readonly,Requestor

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  Explanation/Reference:

  For the use case where a library application displays a read-only list of outstanding past-due books to staff during the book request case process, the appropriate Data Page configuration needs to ensure the data is accessible and specific to

  each user session without the possibility of modification. D . List, Readonly, Requestor: This configuration is optimal for the described scenario. A 'List' type is suitable because it involves displaying multiple records (outstanding books).

  'Readonly' ensures that the data cannot be altered during the process, maintaining the integrity of the information displayed. The 'Requestor' scope is chosen because the information needs to be specific to the user session, providing a

  personalized reminder for the staff member to notify the member about their past-due books.

  Options involving 'Page' (B, C, E) are not suitable as they are designed for single records rather than lists. 'Editable' (B, E) permissions are unnecessary and potentially problematic for this use case since the data should not be modified.

  'Node' scope (F) would not provide the user-specific session data needed for this functionality.

  Pega's official documentation on Data Pages provides guidance on configuring data pages, including choosing the appropriate type, scope, and edit mode based on the use case requirements.

• Question 59:

  ABC BankCorp operates two subsidiaries, GloboBank and LocalBank, with different brandings. ABC BankCorp wants to create a mobile app experience for both users and customer service representatives (CSRs) for its Transaction Dispute

  application.

  Of the following requirements, which two options affect the number of mobile app channels that you need to configure? (Choose Two)

  A. Mobile apps must support both phones and tablets.
  B. Customers can create only dispute cases, while CSRs can also create fraud report cases.
  C. Mobile app color palette is customized for each subsidiary.
  D. The app customizes currency units and date/time format according to the user's locale.
  B. Customers can create only dispute cases, while CSRs can also create fraud report cases.
  C. Mobile app color palette is customized for each subsidiary.

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  Explanation/Reference:

  When configuring mobile app channels for ABC BankCorp's Transaction Dispute application to accommodate GloboBank and LocalBank, certain requirements directly influence the need for separate channels due to differing functionalities or branding.

  B . Customers can create only dispute cases, while CSRs can also create fraud report cases: This requirement indicates a functional difference between the apps intended for customers and CSRs. The ability of CSRs to handle additional case types (fraud report cases) necessitates a tailored app configuration to support these distinct functionalities, likely leading to the need for separate app channels for customers and CSRs. C . Mobile app color palette is customized for each subsidiary: The requirement for subsidiaryspecific branding, including color palettes, directly impacts the app's UI design. To maintain distinct brand identities for GloboBank and LocalBank within the app, separate mobile app channels would be required to accommodate the different branding elements for each subsidiary. Supporting both phones and tablets (A) and customizing currency units and date/time format according to the user's locale (D) are requirements that can typically be met within a single mobile app channel through responsive design and localization features, and thus do not inherently require multiple app channels. Pega Mobile documentation discusses configuring mobile app channels to cater to different user roles and branding requirements, highlighting the importance of distinct channels for providing tailored app experiences.

• Question 60:

  You are implementing a data entry screen to include an asset ID field to track company equipment. All asset IDs are eight characters in length. The first three characters are letters followed by a fivedigit number. Which validation approach restricts entries for the asset ID field to the required format?

  A. Validate rule
  B. Min/Max characters
  C. Text data type
  D. Edit Validate rule
  D. Edit Validate rule

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  Explanation/Reference:

  To ensure entries for an asset ID field adhere to a specific format:

  D . Edit Validate rule. This rule type is designed to check that the value entered into a field matches a specific pattern or format. For an asset ID consisting of three letters followed by five numbers, an Edit Validate rule can precisely validate this format using a regular expression or similar logic.