Pegasystems PEGACPSA23V1 Online Practice Questions and Exam Preparation

Pegasystems PEGACPSA23V1 Online Questions & Answers

• Question 21:

  Customers check their membership status with a company loyalty program by entering their full name and member ID number. Once the membership status is returned, the customer either abandons the case or makes changes to their

  membership. If the member chooses to make changes, a case ID is assigned to the request.

  Which two configurations, when applied in combination, achieve this behavior? (Choose Two)

  A. Configure the stage to resolve the case.
  B. Configure the case type to create temporary cases.
  C. Add a decision step to the process.
  D. Add a Persist case step to the case life cycle.
  B. Configure the case type to create temporary cases.
  D. Add a Persist case step to the case life cycle.

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  Explanation/Reference:

  The combination of configuring the case type to create temporary cases and adding a Persist case step to the case life cycle is appropriate for this scenario. Temporary cases allow users to enter and process data without immediately committing it to the database, ideal for initial checks like membership status. If the user decides to make changes (hence modifying the membership), the Persist case step can be used to save these changes and assign a case ID, thus converting the temporary case into a permanent record in the system.

• Question 22:

  In which situation do you configure branched rulesets?

  A. One team creates a new patch for an application while another team creates a new major version of the application
  B. You need to delegate rules to process owners from the business
  C. Multiple teams need to work on the same application version
  D. A team needs to work on the next version of an application while preparing to migrate the current version.
  A. One team creates a new patch for an application while another team creates a new major version of the application

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  Explanation/Reference:

  Branched rulesets are particularly useful in scenarios where parallel development efforts are ongoing, such as when one team is working on a patch (minor updates or fixes) while another team is developing a major version of the application. This configuration allows both teams to work independently on different versions of the application without interfering with each other's changes, thus maintaining the integrity and continuity of the application development lifecycle.

• Question 23:

  What is the purpose of the Test coverage tool?

  A. To determine how many rules are covered and not covered bv Peqa Platform tests.
  B. To determine which application needs to be assessed for test coverage.
  C. To identity which users have the appropriate permissions to run test suites.
  D. To create user-level test coverage reports, but not application-level coverage reports.
  A. To determine how many rules are covered and not covered bv Peqa Platform tests.

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  Explanation/Reference:

  The purpose of the Test Coverage tool in Pega is:

  A . To determine how many rules are covered and not covered by Pega Platform tests. This tool helps in assessing the extent of rule coverage by automated tests, identifying areas where test coverage is lacking, which is crucial for maintaining high-quality application development and ensuring robustness.

• Question 24:

  In an insurance claim application, you have the following requirement: All claims must be resolved within 1 week. To meet this requirement you configure a service level. Where should the service level be configured?

  A. The process
  B. The stage
  C. The case type
  D. The step
  B. The stage

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  Explanation/Reference:

  Configuring a service level at the stage level in an insurance claim application is the most effective way to ensure that all claims processed in that stage meet the specified resolution time of 1 week. Service levels defined at the stage level apply to all processes and steps within that stage, providing a consistent and enforceable timeframe for action on claims, which is crucial for meeting regulatory or business timeframes.

• Question 25:

  To qualify for an instant loan, an applicant must earn a monthly income of at least GBP2000 and cannot exceed GBP20000 in credit card debt. How do you enforce these restrictions when requesting an instant loan?

  A. Use UI controls to validate the entries in the income and credit card debt fields.
  B. Use a Validate rule to call two Edit validate rules: one for income and one for credit card debt.
  C. Use a single Validate rule with two conditions; one for income and one for credit card debt.
  D. Use two Edit Validate rules; one for income and one for credit card debt.
  C. Use a single Validate rule with two conditions; one for income and one for credit card debt.

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  Explanation/Reference:

  Similar to the previous validation question, using a single Validate rule that encompasses both conditions"minimum monthly income of GBP 2000 and a maximum credit card debt of GBP 20000"is the most straightforward and efficient approach. This ensures that all financial criteria are assessed together, maintaining consistency and simplicity in the validation process, and preventing the application from moving forward if either financial criterion is not met.

• Question 26:

  A data page holds product information. The data page's Reload if older Than field is set to 15 minutes. The data page is created at 06:12.At 06:20 the user requests product information. At 06:42 the user requests product information. When is the data page reloaded?

  A. 06:35
  B. 06:20
  C. 06:27
  D. 06:42
  D. 06:42

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  Explanation/Reference:

  For a data page set with a "Reload if Older Than" threshold of 15 minutes, it is essential to understand how this setting dictates the data page's reload timing in response to user requests for product information. D . 06:42: The data page is reloaded at 06:42 because this is the point at which the next user request for product information occurs outside the 15-minute validity window from the data page's last load at 06:12. The 06:20 request does not trigger a reload since it falls within the 15-minute window. By 06:42, the data page has surpassed the "Reload if Older Than" threshold relative to its initial load time, necessitating a reload to ensure the currency and accuracy of the product

• Question 27:

  A stakeholder prefers to group a set of existing actions into a multistep form. Which work item do you create in Agile workbench to address this change request?

  A. Bug
  B. Feedback
  C. Status
  D. User Story
  D. User Story

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  Explanation/Reference:

  Grouping a set of existing actions into a multistep form as per a stakeholder's request involves adding new functionality or modifying the existing functionality of an application. This type of change request is best captured as a User Story in Agile Workbench.

  D. User Story: User stories are a way to document specific requirements or changes in an agile development environment. They focus on the value or outcome of the change from the perspective of the end-user or stakeholder. In this case,

  creating a user story allows for the clear articulation of the stakeholder's preference for a multistep form, including the rationale and the expected benefit, facilitating prioritization and implementation during the development cycle. Bugs (A) are

  used to report issues or errors in the existing application functionalities. Feedback (B) can capture general comments or suggestions but lacks the structured approach of a user story for implementing new features or changes. Status (C) is

  not a work item but an attribute used to track the progress of items like bugs, feedback, or user stories.

  Agile methodologies and Pega's Agile Workbench documentation emphasize the use of user stories to effectively manage new features and changes, ensuring that development efforts are aligned with user needs and stakeholder

  expectations.

• Question 28:

  A requirement for a hotel reservation case type states that as customers change their room selection, the total cost of the reservation updates. How do you satisfy this requirement?

  A. Configure a Validate rule for the room selection step.
  B. Apply a Disable when condition to the total cost field.
  C. Add a When condition to the room selection step.
  D. Define a declare expression for the total cost field.
  D. Define a declare expression for the total cost field.

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  Explanation/Reference:

  To meet the requirement that the total cost of a hotel reservation updates as customers change their room selection, using a declare expression is the most effective approach. D . Define a declare expression for the total cost field: A declare expression allows for the automatic calculation of the total cost field whenever related properties, such as room selection, change. This setup ensures that the total cost reflects the current room selection dynamically, providing an updated cost to the customer without manual intervention. Configuring a Validate rule (A) is typically used for verifying that entered data meets certain criteria, not for dynamically updating values. Applying a Disable when condition (B) would not contribute to the calculation or update of the total cost but would instead control the editability of the field. Adding a When condition (C) to the room selection step could influence the flow of the case but does not directly result in updating the total cost. Pega's documentation on declare expressions elaborates on their use for automatically updating property values based on changes in other properties, highlighting how this feature facilitates real-time data adjustments within applications.

• Question 29:

  ABC BankCorp wants to create a mobile app experience for users and CSRs for its Transaction Dispute application. Of the following requirements, which option requires you to configure distinct mobile app channels? (Choose two)

  A. CSRs can create other case type instances on the mobile app.
  B. Mobile app color palettes are different for users and CSRs.
  C. The mobile app customizes currency units and date/time format according to the location of the users.
  D. The mobile app supports all mobile phone operating systems.
  A. CSRs can create other case type instances on the mobile app.
  B. Mobile app color palettes are different for users and CSRs.

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  Explanation/Reference:

  For ABC BankCorp's mobile app experience related to the Transaction Dispute application, certain requirements necessitate configuring distinct mobile app channels to accommodate different functionalities or visual designs for users and CSRs.

  A . CSRs can create other case type instances on the mobile app: This functionality difference between what CSRs and users can do within the app indicates the need for separate app channels. The ability of CSRs to handle additional case types beyond what is available to general users requires a distinct channel configuration to support the specialized functionalities needed by CSRs. B . Mobile app color palettes are different for users and CSRs: The requirement for different color palettes for users and CSRs pertains to the app's visual design and branding. To ensure that each group experiences the app with the intended branding elements, separate app channels are required to implement the distinct color palettes and themes. Customizing currency units and date/time format according to the user's location (C) can typically be achieved within a single app channel through localization settings and does not inherently necessitate separate channels. Supporting all mobile phone operating systems (D) is a compatibility requirement that is also not a determining factor for creating distinct channels but rather relates to the app's development and testing across platforms. The principles of mobile app development in Pega, as detailed in Pega's mobile documentation, include the creation of distinct channels for different user roles or branding needs to ensure a tailored and cohesive app experience for various user groups.

• Question 30:

  Which requirement is satisfied by configuring a service level agreement?

  A. Requests from customers with elite status go to a dedicated work group,
  B. A transaction review is completed within 24 hours.
  C. Users are notified when they receive an assignment.
  D. Transaction dispute cases are considered more urgent than address change cases.
  B. A transaction review is completed within 24 hours.

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  Explanation/Reference:

  Service Level Agreements (SLAs) in Pega are used to define and enforce time limits for completing work and other time-based conditions:

  B . A transaction review is completed within 24 hours. This is a direct application of SLAs, where a specific time frame (24 hours) is set as a target for completing a process step, such as a transaction review. SLAs ensure that such time-bound requirements are met, facilitating prompt and efficient service delivery.