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PEGACPBA73V1 Real Exam Questions

Certified Pega Business Architect (CPBA) 73V1

48 questions available · Page 1 of 5

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Question 1 Drag & drop

DRAG DROP

Select each application design requirement on the left and drag it to the appropriate design approach on

the right.

Question diagram
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Correct answer diagram
Question 2 Multiple choice

Which two aspects of application delivery are improved by using Direct Capture of Objectives? (Choose two.)

  1. A

    Coding

  2. B

    Testing

  3. C

    Accuracy

  4. D

    Speed

Show answer and explanation

Correct answers: B, C

Question 3 Single choice

In a help desk application, you have the following requirement: The Customer Support Representative must respond to a help desk ticket within 4 hours after a customer submits a ticket.

Where do you configure the service level to meet this requirement?

  1. A

    The stage

  2. B

    The step

  3. C

    The case type

  4. D

    The process

Show answer and explanation

Correct answer: D

Question 4 Single choice

How do you adjust the urgency of an aging assignment to increase the likelihood that the assignment is completed before the deadline?

  1. A

    Apply an urgency adjustment to the goal interval.

  2. B

    Apply an urgency adjustment to the deadline interval.

  3. C

    Adjust the default assignment urgency.

  4. D

    Add an escalation action to the interval.

Show answer and explanation

Correct answer: B

Explanation

Reference
https://community1.pega.com/community/pega-academy/question/using-slas-?urgency-assignments-0

Question 5 Single choice

A home loan application requires approvals from the Legal team manager and the Finance team manager.
The Legal team manager must approve before the Finance team manager.

How do you configure this requirement?

  1. A

    Create an approval step with cascading approval.

  2. B

    Apply business logic to route a single assignment in the correct order.

  3. C

    Route an assignment to a work queue where both roles have access.

  4. D

    Create an approval process for each manager in parallel.

Show answer and explanation

Correct answer: A

Question 6 Single choice

An airline has the following requirement: A passenger requiring a service animal must document the type of animal, the size of animal, and any relevant medical information the crew may need during the flight. The application prompts the passenger for this information when the passenger declares that they will travel with a service animal.

How do you configure the case life cycle to meet this requirement?

  1. A

    Configure a stage in the case life cycle for service animal accommodation and apply a stage validation condition.

  2. B

    Add a process to the case life cycle for service animal accommodation and apply a condition to determine when to run the process.

  3. C

    Apply an optional action to the appropriate stage to allow the passenger to provide the information as needed.

  4. D

    Create a child case for service animal accommodation to automatically resolve unless the passenger required the accommodation.

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Correct answer: A

Question 7 Single choice

A list report includes columns for purchase requests and regional cost centers. A manager wants the report to show the total number of purchase requests for each of the regional cost centers.

How do you configure the report definition?

  1. A

    Use the purchase requests column to group the cost centers.

  2. B

    Filter the results so that only cost center and purchase requests are included in the report.

  3. C

    Summarize the regional cost centers by count.

  4. D

    Summarize the purchase request column by count.

Show answer and explanation

Correct answer: D

Question 8 Single choice

In a case which tracks requests for auto loans, a requirement states: Customers should be able to modify contact information at any time during the processing of the case.

Contact information changes must not alter or interrupt the primary flow of the case.

Which option meets the needs of this requirement?

  1. A

    Add an assignment to the case life cycle.

  2. B

    Add an alternate stage to the case life cycle.

  3. C

    Add a stage with a start condition to the case workflow.

  4. D

    Add an optional action to the case workflow.

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Correct answer: D

Question 9 Single choice

A Customer requests roadside assistance. The insurance company creates an Assistance Request case and this results in a creation of a Service Request case which is assigned to a Service provider.

Which configuration is the best practice to copy all customer information from the Assistance Request case to the Service Request case?

  1. A

    Use a Declare Expression.

  2. B

    Use Data Propagation.

  3. C

    Use a Data Transform.

  4. D

    Use Case Calculations.

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Correct answer: B

Question 10 Single choice

Consider the following scenario: An employee submits a request to purchase equipment. The request is sent to the manager for review. If approved, the request is forwarded to the Fulfillment department.

How do you name the step where the request is sent to the manager?

  1. A

    Approve Employee Request

  2. B

    Request Employee

  3. C

    Review Request

  4. D

    Manager Approves Request

Show answer and explanation

Correct answer: C