Pegasystems Pegasystems Other Certification PEGACPBA73V1 Questions & Answers

• Question 1:

  A customer applies for a credit card. In order for the credit card to be approved, the credit card consultant must receive the results of a credit check.

  How do you configure the case types to reflect their relationship?

  A. Make credit card request a child case of credit check.

  B. Make credit check a child case of credit card request.

  C. Make both loan request and credit check top cases.

  D. Make credit check a spin-off case of credit card request.

  Correct Answer: B

• Question 2:

  Which two aspects of application delivery are improved by using Direct Capture of Objectives? (Choose two.)

  A. Coding

  B. Testing

  C. Accuracy

  D. Speed

  Correct Answer: BC

• Question 3:

  You are assigned to a Pega implementation project as a Pega business architect. Which task are you expected to perform?

  A. Identify the initial backlog of case types.

  B. Identify the scope of the initial release.

  C. Help to groom user stories ahead of a sprint.

  D. Organize the Project Kickoff meeting.

  Correct Answer: B

• Question 4:

  In a job application case for a call center position, all customer service agents must speak English, but positions for Spanish, French, and German speakers are also available. During the interview process illustrated below, the Conduct Interview assignment task must be routed to an interviewer who speaks the same language as the applicant.

  

  What is the best way to design routing so the correct interviewer is assigned the task?

  A. Route the job application to a specific user using the Use business logic option.

  B. Route the job application to an operator within a skilled group using the Specific user option.

  C. Route the job application to a specific queue using the Use business logic option.

  D. Route the job application to an approximately skilled operator using the Specific user option.

  Correct Answer: C

• Question 5:

  While running through a case life cycle, a business stakeholder notices a problem in a summary view. The view should be read-only but half of the form can be edited. How can the business stakeholder communicate this problem to the development team using Agile Workbench?

  A. Create a comment

  B. Create a bug

  C. Create a note

  D. Create a story

  Correct Answer: C

• Question 6:

  Consider the following scenario:

  A customer files a fraud complaint. The complaint is investigated by a customer service agent.

  The customer service agent may request additional information from the customer.

  The merchant is notified and given 15 days to dispute the fraud claim.

  If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to the account.

  If the fraud claim is rejected, the customer is notified and given 15 days to respond.

  Select the case life cycle design that follows the guidelines for identifying and naming stages.

  

  A. Option A

  B. Option B

  C. Option C

  D. Option D

  Correct Answer: B

• Question 7:

  An applicant submits a loan request. The system validates information on the loan application and calculates the credit score of the applicant based on credit reports and the account history with the bank.

  If the credit score is unacceptable, the customer is notified of the result and the loan application is closed.

  If the credit is acceptable, the loan application is forwarded to a loan officer for review.

  If the loan officer approves the loan request, the loan application is sent to the underwriting department for processing.

  If the loan officer rejects the loan request, the customer is notified of the result and the loan application is closed.

  Select the case life cycle design that most closely follows the guidelines for identifying and naming stages for the use case.

  

  A. Option A

  B. Option B

  C. Option C

  D. Option D

  Correct Answer: A

• Question 8:

  After an auto accident claim is submitted, a claims adjuster is assigned to the case. The claims adjuster reviews the policy of the claimant to verify coverage. The claims adjuster then begins an accident investigation. If the claim is denied, an appeals process is initiated. When the investigation is complete, a determination of fault is made, and then the accident claim is settled.

  Select the case life cycle design that most closely follows the guidelines for identifying and naming stages.

  

  A. Option A

  B. Option B

  C. Option C

  D. Option D

  Correct Answer: D

• Question 9:

  Consider the following scenario:

  During the Interview process for a Job Application case, an administrative assistant selects the date and location of the interview.

  Next, an email invitation is sent to the candidate.

  During the interview, the hiring manager captures notes from the discussion.

  Finally, the candidate is assigned a technical exercise and the results are added to the case.

  Select two step names that follow the guidelines for identifying and naming the steps in the process. (Choose two.)

  A. Schedule Interview

  B. Notify Candidate

  C. Ask Questions

  D. Technical Exercise

  Correct Answer: BC

• Question 10:

  Which two dependencies do you enforce with a Wait step? (Choose two.)

  A. Pausing a case until a predetermined time expires

  B. Preventing a case from resuming until an automated decision executes

  C. Preventing a case from entering a stage until a condition is met

  D. Pausing a case until another case (or all cases) reach a specified status

  Correct Answer: BC