Pegasystems Pegasystems Other Certification PEGACPBA73V1 Questions & Answers

• Question 11:

  Consider the following user story:

  As an account owner, I want to be able to add a member to my account so I can give the member temporary access.

  Which two questions help you define the fields for the user view? (Choose two.)

  A. Will field information about the temporary member be stored in an external database?

  B. What fields does the account owner need to see to be able to add a temporary member?

  C. How do the fields for the temporary member need to be displayed?

  D. Do the fields about the temporary member need to be displayed in multiple languages?

  Correct Answer: BC

• Question 12:

  Consider the following scenario:

  An employee submits a request to purchase equipment. The request is sent to the manager for review. If approved, the request is forwarded to the Fulfillment department.

  How do you name the step where the request is sent to the manager?

  A. Approve Employee Request

  B. Request Employee

  C. Review Request

  D. Manager Approves Request

  Correct Answer: C

• Question 13:

  A Customer requests roadside assistance. The insurance company creates an Assistance Request case and this results in a creation of a Service Request case which is assigned to a Service provider. Which configuration is the best practice to copy all customer information from the Assistance Request case to the Service Request case?

  A. Use a Declare Expression.

  B. Use Data Propagation.

  C. Use a Data Transform.

  D. Use Case Calculations.

  Correct Answer: B

• Question 14:

  Consider this requirement for a business transaction:

  An employee submits a request to purchase equipment. The request is sent to the manager for review and approval.

  If approved, the request is forwarded to the Fulfillment department.

  If the manager rejects the request, it is sent back to the employee for reconciliation or cancellation.

  The Fulfillment department will process the request if the requested items are in stock.

  Select the case life cycle design that most closely follows the guidelines for identifying and naming stages.

  

  A. Option A

  B. Option B

  C. Option C

  D. Option D

  Correct Answer: A

• Question 15:

  How do you provide users with guidance for completing a form and avoid the need for application training?

  A. Send a notification to the assigned user.

  B. Add an instruction to the assignment.

  C. Add an optional action to the case to explain the task.

  D. Add the corresponding step to an appropriate stage.

  Correct Answer: B

• Question 16:

  In a case which tracks requests for auto loans, a requirement states: Customers should be able to modify contact information at any time during the processing of the case.

  Contact information changes must not alter or interrupt the primary flow of the case.

  Which option meets the needs of this requirement?

  A. Add an assignment to the case life cycle.

  B. Add an alternate stage to the case life cycle.

  C. Add a stage with a start condition to the case workflow.

  D. Add an optional action to the case workflow.

  Correct Answer: D

• Question 17:

  A help desk ticket case type is defined as follows:

  

  If the Process ticket step is configured to set the status to Pending-Verification, when the status of the case set to Pending-Verification?

  A. When Verify solution step starts.

  B. When Process ticket solution step starts.

  C. When Process ticket solution step completes.

  D. When Triage stage completes.

  Correct Answer: B

• Question 18:

  Consider the following user story:

  As a customer, I want to be able to cancel an open service request at any time.

  Select the configuration option that satisfied the user story.

  A. Add a stage-only action to each stage in the case life cycle.

  B. Configure the Cancel button on the user views to resolve the case.

  C. Add a case wide action to the case life cycle.

  D. Add an alternate stage to the case life cycle.

  Correct Answer: C

• Question 19:

  You are defining a user view for a loan application. If the loan applicant indicates there are one or more open accounts, the Date account opened must be before the current date. Select the approach that meets the validation requirements.

  A. Use a validate rule to verify the Date account opened is in the past.

  B. Use a calendar control to verify the Date account opened is in the past.

  C. Use a pick list to verify the Date account opened is in the past.

  D. Use a when rule to verify the Date account opened is in the past.

  Correct Answer: D

• Question 20:

  A car rental company provides luxury cars in certain geographical locations. According to policy, the rental request for a luxury car must be processed by an agent who is trained to rent luxury cars. Which routing approach do you use?

  A. Route the request to a manager who assigns the agent.

  B. Route requests to a skilled work group.

  C. Route to a skilled member of a workgroup.

  D. Route to a work group based on the location.

  Correct Answer: B