Pegasystems Pegasystems Other Certification PEGACPBA73V1 Questions & Answers

• Question 21:

  You configure a service level to adjust assignment urgency to 100 when the global interval lapses. How does the assignment urgency impact the deadline and passed deadline intervals?

  A. Service level processing is halted until the assignment is completed.

  B. Urgency value remains at 100, but other service level processing continues.

  C. The user is notified that the maximum urgency has been reached.

  D. Urgency value continues to increment as configured.

  Correct Answer: B

• Question 22:

  As part of a purchase order case, after someone completes a purchase, a confirmation email is sent. How do you design the case life cycle to send the email?

  A. As part of the case configuration

  B. As part of the stage configuration

  C. As a separate process step

  D. As an alternate stage

  Correct Answer: A

• Question 23:

  An airline has the following requirement:

  A passenger requiring a service animal must document the type of animal, the size of animal, and any relevant medical information the crew may need during the flight. The application prompts the passenger for this information when the

  passenger declares that they will travel with a service animal.

  How do you configure the case life cycle to meet this requirement?

  A. Configure a stage in the case life cycle for service animal accommodation and apply a stage validation condition.

  B. Add a process to the case life cycle for service animal accommodation and apply a condition to determine when to run the process.

  C. Apply an optional action to the appropriate stage to allow the passenger to provide the information as needed.

  D. Create a child case for service animal accommodation to automatically resolve unless the passenger required the accommodation.

  Correct Answer: A

• Question 24:

  How do you route an assignment so that any available member of the department can perform the task?

  A. Route the assignment to a work queue.

  B. Route the assignment to the admin user ID.

  C. Route the assignment separately to all members.

  D. Route the assignment to a work list.

  Correct Answer: D

  Reference https://community.pega.com/knowledgebase/articles/routing-assignment

• Question 25:

  In a purchase request case type, you have the following requirement: Purchase requests should automatically go to a manager of an employee. To meet this requirement, you design a case with a _________.

  A. process that routes to the manager.

  B. step that routes to the manager.

  C. change stage step to allow the employee to route to the manager.

  D. stage to route requests to the manager.

  Correct Answer: A

• Question 26:

  In a help desk application, you have the following requirement: The Customer Support Representative must respond to a help desk ticket within 4 hours after a customer submits a ticket. Where do you configure the service level to meet this requirement?

  A. The stage

  B. The step

  C. The case type

  D. The process

  Correct Answer: D

• Question 27:

  When applying for a credit limit increase, customers with standard credit cards must provide information in an Employment Information process. Request from customers with Platinum credit cards automatically skip this process. What task do you perform to implement this requirement?

  A. In the Employment Information process add a custom condition to test the card type.

  B. In the Employment Information process add an Approve/Reject step to test the card type.

  C. In the Employment Information process add a card type true/false field to a user view.

  D. In the Employment Information process validate card type for continued processing.

  Correct Answer: C

• Question 28:

  A purchase request case is created by an employee. After submitting, the case is assigned to the manager for review. If approved, the case is assigned to the Accounts Payable department where an agent will review and, pending audit, will approve payment.

  To determine what type of routing to apply to each assignment, what question do you ask yourself?

  A. Is any special correspondence needed?

  B. Can the work be delegated to other users?

  C. How long does the work take to complete?

  D. Who should do the work?

  Correct Answer: C

• Question 29:

  You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within 5 days. To meet this requirement you need to set the ___________ in the service level to 5 days.

  A. goal

  B. passed deadline

  C. deadline

  D. urgency

  Correct Answer: C

• Question 30:

  You are preparing to delegate a number of business rules. What three prerequisite actions must be taken before you can delegate the business rules? (Choose three.)

  A. Ensure the delegated ruleset exists in the Production rulesets list.

  B. Ensure a ruleset that will contain the delegated rules exists.

  C. Ensure the ruleset exists for the users who will manage the delegated rules.

  D. Ensure an access group exists for the users who will manage the delegated rules.

  E. Ensure the delegated rules are added to a locked ruleset.

  Correct Answer: ACD