HP HP5-B04D Online Practice Questions and Exam Preparation

HP HP5-B04D Online Questions & Answers

• Question 51:

  Which serviceability benefit does the HP 800 series offer?

  A. a replacement device within two days
  B. remote servicing support
  C. EasyAccess door
  D. a two-hour, onsite visit
  C. EasyAccess door

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  Reference: http://www.infotech.at/fileadmin/infotech/Downloads/PPG_New_Products.pdf (slide 22)

• Question 52:

  Why does HP routinely test over 300 different paper types from around the planet?

  A. To find out what the Recommended Monthly Print Volume (RMPV) will be
  B. To rebrand them HP
  C. To ensure that no matter where the customer buys their paper from, their printer will perform as reliably as possible
  D. To check on the competition
  C. To ensure that no matter where the customer buys their paper from, their printer will perform as reliably as possible

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  Reference: http://h20195.www2.hp.com/v2/getpdf.aspx/c04234596.pdf?ver=0 (slide 17)

• Question 53:

  Where can you go for further product information?

  A. www.myhpsalesguide.com
  B. your HP Contact
  C. YouTube
  D. http://www.askhp.com
  A. www.myhpsalesguide.com

• Question 54:

  Which kinds of extremes do HP printers undergo during testing? (Select two.)

  A. temperature/humidity
  B. vibration
  C. under water
  D. dust and pollution
  E. loud noise
  F. dropped from 10 feet
  A. temperature/humidity
  D. dust and pollution

• Question 55:

  In an HP study it was shown that IT support staff can reduce the hours spent working on print drivers by as much as 50% and achieve what decrease in manpower to integrate printers?

  A. 35%
  B. 55%
  C. 75%
  D. 95%
  C. 75%

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  In an HP study it was shown that IT support staff can reduce the hours spent working on print drivers by as much as 50% and achieve a 75% decrease in manpower to integrate printers.

• Question 56:

  For which reason is the lack of portability a significant advantage for desktop PCs?

  A. high performance
  B. security
  C. low TCO
  D. Flexibility
  A. high performance

• Question 57:

  A customer is looking to combine the functionality of a variety of devices in one space-saving device. What should you recommend?

  A. HP Quick Sets
  B. an HP Flow Scanner
  C. an HP multifunction printer
  D. any HP small workteam printer
  C. an HP multifunction printer

• Question 58:

  Before presenting a feature or advantage of a certain solution to a customer, what types of questions should you ask?

  A. Questions that confirm the HP product they are seeking
  B. Questions that determine competitors that the customer is considering
  C. Questions that uncover or create the customer's business and IT needs
  D. Questions that establish the customer's attitude toward your proposals
  C. Questions that uncover or create the customer's business and IT needs

• Question 59:

  Which statement best describes the key features of the OfficeJet Pro series?

  A. OfficeJet Pro series printers require minimal maintenance and use half the number of cartridges as competing devices.
  B. OfficeJet Pro series printers reduce the carbon footprint by over 45%.
  C. OfficeJet Pro series printers deliver outstanding efficiency and reduce energy costs by 30%.
  D. OfficeJet Pro series printers operate at twice the speed and half the cost of color laser printers.
  D. OfficeJet Pro series printers operate at twice the speed and half the cost of color laser printers.

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  Reference: http://www.hp.com/products1/inkjetprinter/officejet.html (see HP Officejet Pro -series, first sentence)

• Question 60:

  How does HP's new toner formula help protect the environment?

  A. by facilitating the disposal of cartridges
  B. reduced paper absorption
  C. reduced energy consumption during printing
  D. by allowing higher firing speeds
  D. by allowing higher firing speeds