Salesforce HEALTH-CLOUD-ACCREDITED-PROFESSIONAL Online Practice Questions and Exam Preparation

Salesforce HEALTH-CLOUD-ACCREDITED-PROFESSIONAL Online Questions & Answers

• Question 161:

  A Health Cloud administrator is working to create an external facing site to allow patients to findproviders within their network. The site is being built by Experience ClouD. The administrator needs to determine what access external users must be granted to allow patients to search and find Providers that fit selected criteriA. Which object do the external user need read access to?

  A. CareProviderFacilitySpeciality
  B. HealthcarePractitionerFacility
  C. CareProviderSearchableField
  D. CareProviderSearchConfig
  C. CareProviderSearchableField

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  Explanation/Reference:

  According to the Health Cloud Data Model Developer Guide, CareProviderSearchableField is the object that external users need read access to allow patients to search and find providers that fit selected criteria. CareProviderSearchableField is a custom object that defines which fields on the CareProvider object are searchable by external users. CareProvider is a custom object that represents a provider who delivers care or services to patients.

  CareProviderFacilitySpeciality, HealthcarePractitionerFacility, and CareProviderSearchConfig are not objects that external users need read access to for provider search.

• Question 162:

  A pharmaceuticalcompany is looking to support patients throughout their clinical journey. One of the factors the company needs to track is the socioeconomic and cultural barriers that could hinder a patient's process.

  Which Health Cloud capability should a consultant implement to fulfill this requirement?

  A. Care Blockers
  B. Clinical Barriers
  C. Social Determinants of Health
  D. Utilization Management
  C. Social Determinants of Health

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  Explanation/Reference:

  C is correct because Social Determinants of Health (SDOH) are the non-medical factors that influence health outcomes, such as socioeconomic and cultural barriers. Health Cloud provides a feature that allows users to capture and track SDOH data for patients, such as housing status, food security, transportation access, and education level. This feature can help the pharmaceutical company to support patients throughout their clinical journey by identifying and addressing their SDOH needs. References: Social Determinants of Health at CDC

• Question 163:

  Which objects are leveraged to track patient referrals?

  A. Lead
  B. Care Request
  C. Care Program Enrollee
  D. Cases
  A. Lead

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  Explanation/Reference:

  According to the Health Cloud Implementation Guide, Lead is the object that is leveraged to track patient referrals. Lead is a standard object that represents a potential customer or patient who has expressed interest in a product or service. Leads can be converted into person accounts or contacts when they are qualified. Care Request, Care Program Enrollee, and Cases are not objects that are used to track patient referrals.

• Question 164:

  How Can you restrict access to an entire patient / member list or to specific columns of that list? (Choose Two)

  A. Permission Sets
  B. Sharing setting
  C. List View Permissions
  D. Field Level Security
  B. Sharing setting
  D. Field Level Security

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  Explanation/Reference:

  Reference and details below.

  

  According to the Salesforce documentation3, there are two ways to restrict access to an entire patient/member list or to specific columns of that list:

  Sharing setting: Sharing settings control the access level that users have to records owned by other users. You can use sharing settings to grant or restrict access to an entire list of records based on criteria such asrole hierarchy, public

  groups, or manual sharing3.

  Field Level Security: Field level security controls the access level that users have to individual fields withina record. You can use field level security to grant or restrict access to specific columns of a list based on profiles or permission sets3.

• Question 165:

  When setting up Intelligent Sales, which three types of records should an administratorcreate for a Field Sales Agent before Visit records can be created? (Choose Three)

  A. Contacts
  B. Opportunities
  C. Locations
  D. Accounts
  E. Assets
  A. Contacts
  C. Locations
  E. Assets

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  Explanation/Reference:

  To create Visit records for a Field Sales Agent using Intelligent Sales, the administrator must create Contacts, Locations, and Assets records for the agent. Contacts are the people that the agent visits or interacts with during their sales cycle. Locations are the places where the agent conducts their visits or activities. Assets are the products or devices that the agent sells or services during their visits. Opportunities and Accounts are not required for creating Visit records using Intelligent Sales.

• Question 166:

  Bloomington Caregivers wants to ensure it maintains the privacy of its users' data by enabling data protection details for leads, contacts, and personaccounts during the initial Health Cloud install and configuration.

  Which entity should the administrator enable within Data Protection and Privacy for Health Cloud to work in this scenario?

  A. Fields
  B. Records
  C. Tasks
  D. Objects
  A. Fields

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  Explanation/Reference:

  A is correctbecause enabling data protection details for fields is the entity that the administrator should enable within Data Protection and Privacy for Health Cloud to work in this scenario. Data protection details for fields allow users to specify the data protection level and data classification for each field on leads, contacts, and person accounts. This helps to identify and protect sensitive data, such as protected health information (PHI), and comply with privacy regulations, such as General Data Protection Regulation (GDPR).

• Question 167:

  Which three are steps required to configure Health Cloud? (Choose Three)

  A. Enable the option for contacts to relate to multiple accounts.
  B. Install the Health Cloud Managed Package.
  C. Verify that Chatter Is enabled.
  D. Configure the console view.
  E. Install Health Cloud Unmanaged Packages.
  A. Enable the option for contacts to relate to multiple accounts.
  B. Install the Health Cloud Managed Package.
  D. Configure the console view.

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  Explanation/Reference:

  To configure Health Cloud, the following steps arerequired1:

  Enable the option for contacts to relate to multiple accounts. This feature allows contacts to be associated with more than one account, which is essential for modeling complex relationships in healthcare.

  Install the Health Cloud Managed Package. This package contains the core objects, fields, tabs, components, and other elements that make up Health Cloud. Configure the console view. This step involves customizing the Health Cloud

  console app to suit your needs and preferences. You can add or remove tabs, components, page layouts, and other features to optimize your user experience. Verify that Chatter is enabled. Chatter is a collaboration tool that allows users to

  communicate and share information within Health Cloud. Chatter is enabled by default in most orgs, but you can check your settings to make sure. Install Health Cloud Unmanaged Packages. These packages are optional and

  provideadditional functionality for specific use cases, such as utilization management, care programs, or provider search.

• Question 168:

  A customer wants to view medication data from Health Cloud leveraging FHIR standards. Which Health Cloud data model should a consultant use?

  A. Integrated Care Management data model
  B. Electronic health record (EHR) data model
  C. Virtual Care data model
  D. Clinical data model
  D. Clinical data model

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  Explanation/Reference:

  To view medication data from Health Cloud leveraging FHIR standards, a consultant should use the clinical data model. This data model is built to align with HL7's FHIR R4 and provides objects and fields to store and access clinical information such as medications, conditions, encounters, observations, and more6. The clinicaldata model also supports FHIR APIs to enableinteroperability between Health Cloud and external systems that use FHIR standards7. Integrated Care Management data model, Electronic health record (EHR) data model, or Virtual Care data model are not data models that can fulfill this requirement.

• Question 169:

  Which permission set is needed to grant users read access to health insurance records and also create, read and update access to Utilization Management records?

  A. HC Utilization Management Permission Set
  B. HC Foundation permission set
  C. HC Permission set license
  D. The Health Cloud Member Services Permission Set
  A. HC Utilization Management Permission Set

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  Explanation/Reference:

  Reference and details below.

  

  According to the Salesforce documentation, to grant users read access to health insurance records and also create, read and update access to utilization management records, you need to assign them the HC Utilization Management permission set.This permission set grants users access to various objects, fields, tabs, apps, and components related to utilization management in Health Cloud.

• Question 170:

  What is Health Cloud? (Choose Two)

  A. Health Cloud isan engagement layer.
  B. An AppExchange core package and third party service.
  C. Health Cloud is part managed package and part core services.
  D. Core services exposed by permission license.
  E. Health Cloud is a new type of Electronic Health Record.
  A. Health Cloud isan engagement layer.
  C. Health Cloud is part managed package and part core services.

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  Explanation/Reference:

  According to the Salesforce documentation, Health Cloud is a health IT solution that helps healthcare organizations deliver personalized and collaborative care across every touchpoint. Some of the characteristics of Health Cloud

  are:

  Health Cloud isan engagement layer that connects patients, providers, payers, and partners on a single platform. It enables seamless communication and collaboration across the healthcare ecosystem.

  Health Cloud is part managed package and part core services. The managedpackage contains custom objects, fields, tabs, apps, components, and more that are specific to healthcare use cases. The core services include standard

  Salesforce features and functionality that are available across all Salesforce products.