EXIN EX0-115 Online Practice Questions and Exam Preparation

EXIN EX0-115 Online Questions & Answers

• Question 111:

  The effects of a disaster on IT services can be severe. Measures should be taken to prevent, detect, prepare for and mitigate these effects. Which process is responsible for taking these measures?

  A. Availability management
  B. Information security management
  C. Service continuity management
  D. Service level management
  C. Service continuity management

• Question 112:

  What is used for the assessment of maturity of organizations?

  A. CMMI?
  B. CobITTM
  C. ITIL?
  D. MOF
  A. CMMI?

• Question 113:

  What is a purpose of ISO/IEC 20000?

  A. to promote the adoption of an integrated process approach
  B. to promote the adoption of IT governance
  C. to provide best practice guidance on IT Service Management
  D. to provide best practice guidance on security management
  A. to promote the adoption of an integrated process approach

• Question 114:

  Which process is responsible for providing information about the IT infrastructure to all other processes?

  A. Capacity management
  B. Change management
  C. Configuration management
  D. Problem management
  C. Configuration management

• Question 115:

  What must be included in a well defined Process structure?

  A. expected results
  B. functions
  C. statistical support
  D. timelines
  A. expected results

• Question 116:

  What may define the scope of Service Management in the Service Management plan?

  A. the location of the services
  B. the number of staff
  C. the size of the infrastructure
  D. the specific processes undertaken
  A. the location of the services

• Question 117:

  What does the term "Integrity" mean in the context of Information Security Management?

  A. Protecting the information against unauthorized use
  B. Monitoring the access to information
  C. The accuracy, completeness and correctness of the information
  D. Screening the support staff on their loyalty to the IT organization
  D. Screening the support staff on their loyalty to the IT organization

• Question 118:

  A Change leads to a modification of an IT element. Which of the following terms best describes the element being modified?

  A. A developed application
  B. A Configuration Item
  C. A Service
  D. A deployed infrastructure
  B. A Configuration Item

• Question 119:

  A service provider discovers root cause of repetitive incident. The budget does not allow a permanent resolution. What actions must the service provider now take?

  A. Develop an action that will mitigate the impact of the problem on the service
  B. Escalate the information to Availability management for a service design change
  C. Reclassify the problem as an incident so mitigating actions will occur
  D. Record the root cause and close the problem
  A. Develop an action that will mitigate the impact of the problem on the service

• Question 120:

  A number of new PCs have been installed at a company's offices. For which activity was the Configuration management process responsible?

  A. Establishing the correct links in the Local Area Network
  B. Installing software
  C. Making available the necessary user's manuals
  D. Recording data regarding the PCs
  D. Recording data regarding the PCs