EXIN EX0-115 Online Practice Questions and Exam Preparation

EXIN EX0-115 Online Questions & Answers

• Question 131:

  Which process is responsible for registering the relationships within the IT infrastructure?

  A. Asset Management
  B. Change Management
  C. Configuration Management
  D. Release Management
  C. Configuration Management

• Question 132:

  A Post implementation review (PIR) is used to determine whether a corrective change has been successfully implemented. Which process works in conjunction with Change management during a PIR?

  A. Problem management
  B. Configuration management
  C. Release management
  D. Capacity management
  A. Problem management

• Question 133:

  Deming proposed a system for continuous improvement. What are the four activities involved?

  A. Plan, Do, Check and Act
  B. Plan, Do, Evaluate and Act
  C. Plan, Perform, Audit and Improve
  D. Plan, Perform, Evaluate and Act
  A. Plan, Do, Check and Act

• Question 134:

  Input from other Service Management processes is required to keep the IT service continuity plan current Which process has the most to contribute?

  A. Change management
  B. Availability management
  C. Financial management for IT services
  D. Problem management
  A. Change management

• Question 135:

  When should the final closure of an Incident record be completed?

  A. When all relevant information for classification and routing has been entered.
  B. When the Incident has been dispatched outside the Service desk department.
  C. When the Incident is solved and normal operation is restored.
  D. When the user or customer has been given the opportunity to confirm that the service is restored.
  D. When the user or customer has been given the opportunity to confirm that the service is restored.

• Question 136:

  In recent months at a transport company with 1500 desktops, dozens of requests have been received for expansion of the internal memory because its size has proven to be insufficient. Which process should have prevented this from happening?

  A. Capacity Management
  B. Service Level Management
  C. Configuration Management
  D. Availability Management
  A. Capacity Management