EXIN EX0-115 Online Practice Questions and Exam Preparation

EXIN EX0-115 Online Questions & Answers

• Question 91:

  What is a parameter for measuring progress relative to key objectives in an organization?

  A. Balanced Scorecard (BCS)
  B. Critical Success Factor (CSF)
  C. Key Performance Indicator (KPI)
  D. Service Improvement Program (SIP)
  C. Key Performance Indicator (KPI)

• Question 92:

  According to ISO/IEC 20000-1, the use of suppliers to provide aspects of the Service Management processes is acceptable.

  What level of the supply chain must the service provider manage?

  A. All relationships between lead and subcontracted suppliers
  B. Only the relationship between the lead supplier and service provider
  C. Only as agreed in the contracts between the various parties
  D. Only the subcontractors as the lead supplier is integral to the service delivery and self- managing
  B. Only the relationship between the lead supplier and service provider

• Question 93:

  One of the activities of Release and deployment management involves testing and Release acceptance. When can Release management start with implementation planning?

  A. As soon as the documentation for managing and supporting the Release is also complete and up to date.
  B. As soon as the users have tested the Release.
  C. As soon as Change management has approved the Release.
  D. As soon as the technicians have tested the Release and no adverse impact of this Release is expected in the rest of the IT infrastructure.
  C. As soon as Change management has approved the Release.

• Question 94:

  What is a function of processes?

  A. They express the level of compliance with the requested quality characteristics.
  B. They represent a complete set of monitoring options.
  C. They describe vertical and horizontal escalation options.
  D. They complement descriptions of structural and organizational roles and responsibilities
  B. They represent a complete set of monitoring options.

• Question 95:

  Problem Management is responsible for carrying out trend analysis of Incident volumes and types. What is the reason for this?

  A. to be able to charge to the correct users of the service
  B. to be able to provide reports to management
  C. to prevent repetitive occurrence of Incidents
  D. to provide input to the Capacity Database
  C. to prevent repetitive occurrence of Incidents

• Question 96:

  Through which process does the implementation of a new or changed service, including closure of a service, need to be planned and approved?

  A. Business relationship management
  B. Change management
  C. Release management
  D. Service level management
  B. Change management

• Question 97:

  Which Changes should be documented through formal change records?

  A. infrastructure changes
  B. change in business strategy
  C. staff recruitment
  D. user training
  A. infrastructure changes

• Question 98:

  One of the responsibilities of Release Management is to ensure that the master copies of software are stored in a secure location. What is the name of this location?

  A. Capacity Database
  B. Configuration Management Database (CMDB)
  C. Definitive Software Library (DSL)
  D. Software Distribution Library
  C. Definitive Software Library (DSL)

• Question 99:

  Who or what should always be informed in case a release is rejected, delayed or cancelled?

  A. Business relationship management
  B. Change management
  C. Incident management
  D. The senior management representative
  B. Change management

• Question 100:

  What is required to be in place for emergency changes?

  A. Capacity plans
  B. Controlled Acceptance Test environment
  C. policies and procedures
  D. Service Continuity Plans
  C. policies and procedures