EXIN EX0-115 Online Practice Questions and Exam Preparation

EXIN EX0-115 Online Questions & Answers

• Question 81:

  What is a valid description of an IT service?

  A. A service as defined in the Service catalogue
  B. A service that is deemed critical by the customer
  C. Something of value delivered using IT, that is provided to a customer
  D. Strategic support provided to a customer
  C. Something of value delivered using IT, that is provided to a customer

• Question 82:

  What is the objective of a Management System?

  A. to define, agree, record and manage levels of services
  B. to ensure that Key Performance Indicators (KPIs) are defined for all IT services
  C. to ensure that new services and changes to services will be deliverable and manageable at the agreed cost and services quality
  D. to provide the policies and the framework that is needed for the effective management and implementation of all IT services
  D. to provide the policies and the framework that is needed for the effective management and implementation of all IT services

• Question 83:

  What is a valid reason for an IT service provider to adopt and implement the ISO/IEC 20000 standard?

  A. To adopt an integrated process approach to manage services
  B. To adopt IT governance
  C. To adopt an international standard on Information security management
  D. To adopt the best practices of IT service management
  A. To adopt an integrated process approach to manage services

• Question 84:

  A number of important documents are used within Service Level Management One of these documents consists of an overview of services and Service Levels offered. What is the name of the document?

  A. Service Catalog
  B. Service Level Agreement (SLA)
  C. Service Level Requirement
  D. Underpinning Contract
  A. Service Catalog

• Question 85:

  What is known as a temporary solution that enables the user to continue working?

  A. Known Error
  B. Request For Change (RFC)
  C. Service Request
  D. Workaround
  D. Workaround

• Question 86:

  What is mandatory to define in the incident management procedures?

  A. The escalation of incidents
  B. The implementation of emergency changes
  C. The recording of deficiencies in the configuration management database (CMDB)
  D. The recording of problems
  A. The escalation of incidents

• Question 87:

  What best describes the term Mean Time Between Failures (MTBF)?

  A. the average downtime
  B. the agreed downtime
  C. the average failure-free interval
  D. the agreed failure-free interval
  C. the average failure-free interval

• Question 88:

  Which process or function has the objective of recording and providing technical information about the if infrastructure?

  A. Budgeting and accounting for services
  B. Configuration management
  C. Service desk
  D. Service level management
  C. Service desk

• Question 89:

  What is the definition of IT Service Management?

  A. An organization supping services to one or more customers
  B. Best practice guidance for operating services
  C. Requirements for delivering service based upon best practices
  D. Specialized organizational capabilities providing value to customers
  D. Specialized organizational capabilities providing value to customers

• Question 90:

  According to the ISO/IEC 20000-1:2011 standard it is important that a process exists to deal with contractual disputes with suppliers. Which process is responsible for the definition of this process?

  A. Business relationship management
  B. Contract management
  C. Service level management
  D. Supplier management
  D. Supplier management