EXIN EX0-101 Online Practice Questions and Exam Preparation

EXIN EX0-101 Online Questions & Answers

• Question 1:

  Which one of the following is NOT an objective of problem management?

  A. Minimizing the impact of incidents that cannot be prevented
  B. Preventing problems and resulting incidents from happening
  C. Eliminating recurring incidents
  D. Restoring normal service operation as quickly as possible
  D. Restoring normal service operation as quickly as possible

• Question 2:

  The multi-level SLA' is a three-layer structure. Which one of the following layers is NOT part of this type of SLA?

  A. Customer level
  B. Service level
  C. Corporate level
  D. Configuration level
  D. Configuration level

• Question 3:

  Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits?

  A. Service asset and configuration management
  B. Event management
  C. Service catalogue management
  D. Problem management
  B. Event management

• Question 4:

  Which process is responsible for the availability, confidentiality and integrity of data?

  A. Service catalogue management
  B. Service asset and configuration management
  C. Change management
  D. Information security management
  D. Information security management

• Question 5:

  When can a known error record be raised?

  1.

  At any time it would be useful to do so

  2.

  After a workaround has been found

  A. 2 only
  B. 1 only
  C. Neither of the above
  D. Both of the above
  D. Both of the above

• Question 6:

  Which one of the following activities are carried out during the Where do we want to be? step of the continual service improvement (CSI) approach?

  A. Implementing service and process improvements
  B. Reviewing measurements and metrics
  C. Creating a baseline
  D. Defining measurable targets
  D. Defining measurable targets

• Question 7:

  Which one of the following is the purpose of service level management?

  A. To carry out the service operations activities needed to support current IT services
  B. To ensure that sufficient capacity is provided to deliver the agreed performance of services
  C. To create and populate a service catalogue
  D. To ensure that an agreed level of IT service is provided for all current IT services
  D. To ensure that an agreed level of IT service is provided for all current IT services

• Question 8:

  Which process includes business, service and component sub-processes?

  A. Capacity management
  B. Incident management
  C. Service level management
  D. Financial management
  A. Capacity management

• Question 9:

  Which one of the following activities does application management perform?

  A. Defining where the vendor of an application should be located
  B. Ensuring that the required functionality is available to achieve the required business outcome
  C. Deciding who the vendor of the storage devices will be
  D. Agreeing the service levels for the service supported by the application
  B. Ensuring that the required functionality is available to achieve the required business outcome

• Question 10:

  The design of IT services requires the effective and efficient use of "the four Ps". What are these four Ps?

  A. People, process, partners, performance
  B. Performance, process, products, plans
  C. People, process, products, partners
  D. People, products, plans, partners
  C. People, process, products, partners