EXIN EX0-101 Online Practice Questions and Exam Preparation

EXIN EX0-101 Online Questions & Answers

• Question 41:

  What is the name of the group that should review changes that must be implemented faster than the normal change process?

  A. Technical management
  B. Emergency change advisory board
  C. Urgent change board
  D. Urgent change authority
  B. Emergency change advisory board

• Question 42:

  Which one of the following is the BEST description of a relationship in service asset and configuration management?

  A. Describes the topography of the hardware
  B. Describes how the configuration items (CIs) work together to deliver the services
  C. Defines which software should be installed on a particular piece of hardware
  D. Defines how version numbers should be used in a release
  B. Describes how the configuration items (CIs) work together to deliver the services

• Question 43:

  Which one of the following is the BEST description of the purpose of the service operation stage of the service lifecycle?

  A. To decide how IT will engage with suppliers during the service lifecycle
  B. To proactively prevent all outages to IT services
  C. To design and build processes which will meet business needs
  D. To deliver and manage IT services at agreed levels to business users and customers
  D. To deliver and manage IT services at agreed levels to business users and customers

• Question 44:

  Which one of the following is the BEST description of a major incident?

  A. An incident which is so complex that it requires root cause analysis before a workaround can be found
  B. An incident which requires a large number of people to resolve
  C. An incident logged by a senior manager
  D. An incident which has a high priority or a high impact on the business
  D. An incident which has a high priority or a high impact on the business

• Question 45:

  Which one of the following statements BEST describes a definitive media library (DML)?

  A. A secure location where definitive hardware spares are held
  B. A secure library where definitive authorized versions of all media configuration items (CIs) are stored and protected
  C. A database that contains definitions of all media CIs
  D. A secure library where definitive authorized versions of all software and back-ups are stored and protected
  B. A secure library where definitive authorized versions of all media configuration items (CIs) are stored and protected

• Question 46:

  Which one of the following statements about incident reporting and logging is CORRECT?

  A. Incidents can only be reported by users
  B. Incidents can be reported by anyone who detects a disruption or potential disruption to normal service
  C. All calls to the service desk must be logged as incidents
  D. Incidents reported by technical staff must also be logged as problems
  B. Incidents can be reported by anyone who detects a disruption or potential disruption to normal service

• Question 47:

  Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

  A. A service option
  B. A service transition package (STP)
  C. A service design package (SDP)
  D. A service charter
  C. A service design package (SDP)

• Question 48:

  What do customer perceptions and business outcomes help to define?

  A. The value of a service
  B. Governance
  C. Total cost of ownership (TCO)
  D. Key performance indicators (KPIs)
  A. The value of a service

• Question 49:

  Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

  A. Event management, incident management, problem management, request fulfillment, and access management
  B. Event management, incident management, change management, and access management
  C. Incident management, problem management, service desk, request fulfillment, and event management
  D. Incident management, service desk, request fulfillment, access management, and event management
  A. Event management, incident management, problem management, request fulfillment, and access management

• Question 50:

  What is the BEST description of an operational level agreement (OLA)?

  A. An agreement between the service provider and another part of the same organization
  B. An agreement between the service provider and an external organization
  C. A document that describes to a customer how services will be operated on a day-to-day basis
  D. A document that describes business services to operational staff
  A. An agreement between the service provider and another part of the same organization