EXIN EX0-101 Online Practice Questions and Exam Preparation

EXIN EX0-101 Online Questions & Answers

• Question 71:

  Which one of the following is an objective of release and deployment management?

  A. To standardize methods and procedures used for efficient and prompt handling of all changes
  B. To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)
  C. To ensure that the overall business risk of change is optimized
  D. To define and agree release and deployment plans with customers and stakeholders
  D. To define and agree release and deployment plans with customers and stakeholders

• Question 72:

  Which one of the following is NOT a characteristic of a process?

  A. It is measurable
  B. It delivers specific results
  C. It responds to specific events
  D. It structures an organization
  D. It structures an organization

• Question 73:

  Which one of the following is it the responsibility of supplier management to negotiate and agree?

  A. Service level agreements (SLAs)
  B. Third-party contracts
  C. The service portfolio
  D. Operational level agreements (OLAs)
  B. Third-party contracts

• Question 74:

  Which of the following service desk organizational structures are described in service operation?

  1.

  Local service desk

  2.

  Virtual service desk

  3.

  IT help desk

  4.

  Follow the sun

  A. 1, 2 and 4 only
  B. 2, 3 and 4 only
  C. 1, 3 and 4 only
  D. 1, 2 and 3 only
  A. 1, 2 and 4 only

• Question 75:

  Which of the following should IT service continuity strategy be based on?

  1.

  Design of the service metrics

  2.

  Business continuity strategy

  3.

  Business impact analysis (BIA)

  4.

  Risk assessment

  A. 1, 2 and 4 only
  B. 1, 2 and 3 only
  C. 2, 3 and 4 only
  D. 1, 3 and 4 only
  C. 2, 3 and 4 only

• Question 76:

  Which process is responsible for providing the rights to use an IT service?

  A. Incident management
  B. Access management
  C. Change management
  D. Request fulfillment
  B. Access management

• Question 77:

  Which one of the following is the BEST description of a service level agreement (SLA)?

  A. The part of a contract that specifies the responsibilities of each party
  B. An agreement between the service provider and an internal organization
  C. An agreement between a service provider and an external supplier
  D. An agreement between the service provider and their customer
  D. An agreement between the service provider and their customer

• Question 78:

  What should a service always deliver to customers?

  A. Applications
  B. Infrastructure
  C. Value
  D. Resources
  C. Value

• Question 79:

  Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?

  A. To ensure that a service can be managed and operated in accordance with constraints specified during design
  B. To design and develop capabilities for service management
  C. To provide good-quality knowledge and information about services
  D. To plan the resources required to manage a release
  B. To design and develop capabilities for service management

• Question 80:

  Which one of the following activities would be performed by access management?

  A. Providing physical security for staff at data centers and other buildings
  B. Managing access to computer rooms and other secure locations
  C. Managing access to the service desk
  D. Managing the rights to use a service or group of services
  D. Managing the rights to use a service or group of services