NAHQ NAHQ Certifications CPHQ Questions & Answers

• Question 141:

  A social service department regularly monitors the number of inappropriate referrals, the timeliness of discharge planning, and the number of days of discharge delays.

  What additional monitor should be added to evaluate the appropriateness of social service interventions?

  A. Inadequacy of documentation in progress notes

  B. Attainment of social service goals

  C. Timeliness of referrals to social services

  D. Number of social service referrals from nursing

  Correct Answer: B

• Question 142:

  Rapid cycle testing is designed to reduce the cycle time of new process implementation from months to days.

  To prevent unnecessary delays in testing or implementation, teams or units using rapid cycle testing must remain focused on the testing of solutions and avoid:

  A. Over-analysis

  B. Multiple PDSA cycles

  C. Buy-in

  D. Focused testing

  Correct Answer: A

• Question 143:

  Within any unit, organization, or system, there will be barriers to spread and adoption (e.g., organizational culture, communication, leadership support).

  However, failure to transfer knowledge effectively may result in: (Choose two.

  A. Unnecessary waste

  B. Inconsistency

  C. organizational persistence

  D. Benchmarks

  Correct Answer: AB

• Question 144:

  A Japanese tool called 5S (each step starts with letter "S") is a systematic program that helps workers take control of their workspace so that it actually works for them (and their customers) instead of being a neutral or, as is quite common, competing factor.

  Which of the following is/are NOT out of these five 5S? (Choose two.)

  A. Seiton

  B. Seiso

  C. Shitsake

  D. Seiku

  Correct Answer: CD

• Question 145:

  The American Society for Quality has formed six categories of quality tools. Which of the following is NOT out of those categories?

  A. Cause Analysis

  B. Evaluation and decision making

  C. Process analysis

  D. Idea adoption

  Correct Answer: D

• Question 146:

  One of the difficult things about quality is explaining how _________ is different from a process or system.

  A. Tools

  B. Methods

  C. Control

  D. A and B are same

  Correct Answer: D

• Question 147:

  By using a set of statistical tools to understand the fluctuation of a process, management can predict the expected outcome of that process. If the outcome is not satisfactory, management can use associated tools to further understand the elements influencing that process.

  Six sigma includes process steps which are commonly known as ____________.

  A. DAMIC

  B. PDCA

  C. DAMIE

  D. PDSA

  Correct Answer: A

• Question 148:

  Six sigma (3.4 defects per million) is a system for improvement developed over time by Hewlett-Packard, Motorola, General Electric, and others in the 1980s and 1990s.

  The aim of six sigma is:

  A. To remove blockages in process

  B. To reduce variations (eliminate defects) in processes

  C. To counter the wastage of activities

  D. To control and analyze the related and unrelated activities

  Correct Answer: B

• Question 149:

  Although Lean thinking focuses on removing waste and improving flow, it also has some secondary effects such as:

  A. Quality is improved

  B. Simplification of processes results in less time in process

  C. Reduces the chances of damage

  D. All of these

  Correct Answer: D

• Question 150:

  The focus of Lean methodology is a "back to basics" approach that places the needs of customer first through five steps.

  Which of the following is NOT out of those steps?

  A. Define value as determined by the customer

  B. Identify the value stream

  C. Make value identifying steps

  D. Let the customer pull the product

  Correct Answer: C