NAHQ NAHQ Certifications CPHQ Questions & Answers

• Question 131:

  Employees involved in quality circles are encouraged to develop ideas for improvement or request management efforts to propose solutions for adoption.

  The aims of the quality circle activities are all of the following EXCEPT:

  A. Contribute to the improvement and development of the enterprise

  B. Respect human relations and build a workshop offering job satisfaction

  C. Deploy human capabilities fully and draw out infinite potential

  D. Avoid sharing o optional measures

  Correct Answer: D

• Question 132:

  IHI has designed a model to support its breakthrough collaborative series.

  A key component of the collaborative model is the ability of participants to work with other organizations to discuss:

  A. Different problems

  B. Lessons learned

  C. Barriers to improvement

  D. Both B and C

  Correct Answer: D

• Question 133:

  Interpersonal relationships are the fundamental part of a management system. They basically coordinate activities of different departments in a unit.

  What is the role of Interpersonal relationships in Healthcare delivery systems?

  A. Promotion of cordial relationships

  B. Clinicians who relate well to their patients are more likely to elicit a more complete and accurate history from their patients

  C. It relates to Medical Ethics

  D. None of the above

  Correct Answer: B

• Question 134:

  The concept of cost-effectiveness in Healthcare delivery means:

  A. A proportionately justified improvement in health status of patient is obtained comparing to the cost incurred.

  B. Little improvement in Health status of patient is obtained at a very high cost

  C. Little improvement in Health status of patient is obtained at a very low cost

  D. Great improvement in Health status of patient is obtained at a very low cost

  Correct Answer: A

• Question 135:

  Which of the following process can be judged as having highest quality of care?

  A. Successful completion of a surgical operation

  B. Successful completion of a surgical operation and a good recovery

  C. Successful completion of a surgical operation, a good recovery and ascertaining that the operation was indicated

  D. Successful completion of a surgical operation, a good recovery and ascertaining that the operation was not indicated

  Correct Answer: D

• Question 136:

  The primary benefit of adopting a countrywide or global uniform set of discharge data is to:

  A. Facilitate computerization of data.

  B. Validate data being collected from other sources.

  C. Facilitate collection of comparable health information.

  D. Assist medical records personnel in collecting internal data.

  Correct Answer: C

• Question 137:

  Which of the following processes is most cost-effective in preventing unnecessary resource consumption in the hospital?

  A. Effective preadmission screening

  B. Accurate DRG assignment at admission

  C. Second opinions for all surgeries

  D. Preadmission insurance benefit denials

  Correct Answer: A

• Question 138:

  One major difference between traditional quality assurance (QA) and quality improvement (QI) is that QI:

  A. Stresses peer review, while QA focuses on the customer.

  B. Focuses on the individual, while QA focuses on the process.

  C. Stresses management by objective, while QA stresses team management.

  D. Focuses on the process, while QA focuses on individual Performance

  Correct Answer: D

• Question 139:

  The primary purpose of a management information system is to:

  A. Provide data for quality assessment.

  B. Computerize operations for greater effectiveness.

  C. Guarantee better coordination of organizational change.

  D. Provide information that facilitates management decisions.

  Correct Answer: D

• Question 140:

  Organizational size affects the ability to disseminate best practices

  A. True

  B. False

  C. Difficult to decide

  D. It depends on situation

  Correct Answer: A