NAHQ NAHQ Certifications CPHQ Questions & Answers

• Question 151:

  The weight of scoring system is based on an emphasis Baldrige places on ___________ and an organization's ability to demonstrate performance and improvement in the following areas:

  Product and service outcomes Customer-focused outcomes Financial and market outcomes Workforce-focused outcomes Process effectiveness outcomes Leadership outcomes

  A. Results

  B. Output

  C. System perspective

  D. Values

  Correct Answer: A

• Question 152:

  Baldrige's scoring system is based on a __________point scale. Each of seven criteria is assigned maximum value ranging from 85 to 450 maximum points.

  A. 500 points

  B. 1000-point scale

  C. 2000-point scale

  D. 1500-point scale

  Correct Answer: B

• Question 153:

  The Baldrige criteria were originally developed and applied to business; however, in 1997, healthcare-specific criteria were created to help healthcare organizations address challenges such as focusing on core competencies, introducing new technologies, reducing costs, communicating and sharing information electronically new alliance with healthcare providers, and maintaining market advantage. The Baldrige healthcare criteria are built on the set of interrelated core values and concepts.

  Which of the following is NOT out of those values and concepts?

  A. Focus on the present

  B. Valuing of staff and partners

  C. Agility

  D. Visionary leadership

  Correct Answer: A

• Question 154:

  The following diagram shows: A. Baldrige criteria for improvement

  

  B. API Improvement model

  C. Quality improvement

  D. None of these

  Correct Answer: B

• Question 155:

  Quality improvement approaches are derivatives and models of the ideas and theories developed by thought leaders and include all of the following EXCEPT:

  A. PDCA/PDSA

  B. ISO 2001

  C. Baldrige criteria

  D. Associate for process improvements

  Correct Answer: B

• Question 156:

  Crossby's quality improvement process is based on the Absolutes of Quality Management. Which of the following is/are out of those absolutes?

  A. Quality is defined as conformance to requirements, not as goodness or elegance

  B. The system for causing quality is prevention, not appraisal

  C. The performance standard must be zero defects, not "that's close enough"

  D. All of the above

  Correct Answer: D

• Question 157:

  TQC is excellence driven rather than defect driven-a system that integrates:

  A. Quality development, quality improvement and quality maintenance

  B. Quality improvement and quality maintenance

  C. Quality development, quality improvement and quality assessment

  D. Quality improvement and quality maintenance

  Correct Answer: A

• Question 158:

  Overproduction, Inventory, Repairs/rejects, Motion, Processing, Waiting, Transport. These are the types of _____________ identified by Taiichi Ohno.

  A. Waste (activities that do not add value to the process)

  B. Continuous improvement

  C. Quality controls

  D. Areas to be focused during production

  Correct Answer: A

• Question 159:

  Juran Trilogy includes all the following sub-points under the major heading of quality planning EXCEPT:

  A. Identify who the customers are

  B. Determine the needs of those customers

  C. Develop a process that is able to produce the product

  D. Optimize the product feature to meet our needs and customer needs

  Correct Answer: C

• Question 160:

  Joseph Juran defined quality as consisting of two different but related concepts. The first form of quality is income oriented and includes features of the product that meet customer needs and thereby produce income (i.e., higher quality costs more).

  The second form of quality is cost oriented and emphasizes:

  A. Freedom from failures

  B. Freedom from deficiencies

  C. Knowledge about variation

  D. Both A and B

  Correct Answer: D