NAHQ CPHQ CPHQ Questions & Answers

• Question 181:

  "Quality is the degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge."

  This is the definition of Quality care often quoted by:

  A. IOM

  B. IHI

  C. HQCB

  D. OCHP

  Correct Answer: A

• Question 182:

  In general, as the amounts spent on providing services for a particular condition grow, diminishing returns set in meaning that each unit of expenditure yield ever-smaller benefits until a point where ________________.

  A. No additional benefits accrue from adding more care

  B. Additional benefits are too small to justify the added costs

  C. There is displacement of more useful care

  D. perfection is within the reach of all individuals

  Correct Answer: A

• Question 183:

  Efficiency refers how well resources are used in achieving a given result. Efficiency ________ whenever the resources used to produce a given output are _____________.

  A. Reduces, reduced

  B. Increases, increased

  C. Improves, reduced

  D. It is truly situation dependent

  Correct Answer: C

• Question 184:

  In earlier formulations, responsiveness to patients' preferences was just one of the factors seen as determining the quality of patient clinician interpersonal relationship. But, now it is translated into many factors.

  Which of the following is out of such factors? (Choose three.)

  A. Respect for patients' values

  B. Respect for patients' preferences

  C. Respect for patients' expressed needs

  D. Respect for Respect for patient's convenience

  Correct Answer: ABC

• Question 185:

  _________________ refers to the "degree to which individuals and groups are able to obtain needed services."

  A. Responsiveness to patient preferences

  B. Amenities

  C. Equity

  D. Access

  Correct Answer: D

• Question 186:

  Amenities may cover areas as mentioned below EXCEPT:

  A. Ample and convenient parking

  B. Good directional signs

  C. Comfortable waiting rooms

  D. Vast and facilitated food providing area

  Correct Answer: D

• Question 187:

  The quality of amenities of care refers to the characteristics of the setting in which the encounter between patient and clinician takes place, such as:

  A. Comfort

  B. Comfort, care and access

  C. Comfort, convenience and privacy

  D. Responsive to patient preferences

  Correct Answer: C

• Question 188:

  Quality and technical performance refers to how well current scientific medical knowledge and technology are applied in a given situation.

  It is usually assessed in terms of:

  A. Timeliness and accuracy of the diagnosis

  B. Appropriateness of therapy and other medical interventions are performed

  C. The quality of interpersonal relationships

  D. Both A and B

  Correct Answer: D

• Question 189:

  A number of attributes can characterize the quality of healthcare services. As, there are different groups involved in healthcare, such as physicians, patients and health insurers, tend to attach different levels of importance to particular attributes and as a result define quality care differently.

  Which of the following is/are NOT out of those attributes?

  A. Technical performance

  B. Responsiveness to patient preferences

  C. Excess staff

  D. Amenities

  Correct Answer: C

• Question 190:

  There is a story of an intensive care unit (ICU) at Dominican Hospital in Santa Cruz Country, California. Dominican, a 379-bed community hospital, is part of the 41-hospital Catholic Healthcare West system. "We used to replace ventilator circuit for incubated patients daily because we thought this helped to prevent pneumonia," explained Lee Vanderpool, vice president. "But the evidence shows that the more you interfere with that device, the more often you risk introducing infection. It turns out it is often better to leave it alone until it begins to become cloudy, or `gunky,' as the no clinicians say."

  The hospital staff learned an important lesson from this experience that:

  A. Evidence is more powerful than intuition

  B. Intuition is more powerful than evidence

  C. Efforts improve mortality rate

  D. Introduction of a new protocol, or any new idea, involves education

  Correct Answer: A