ServiceNow CIS-ITSM Online Practice Questions and Exam Preparation

ServiceNow CIS-ITSM Online Questions & Answers

• Question 31:

  What are key relationships between Changes and Incidents? (Choose two.)

  A. Incidents autoclose upon closure of a related Change
  B. Incidents can be caused by a Change
  C. A Change can resolve Incidents
  D. Incident owners are part of the change approval workflow
  B. Incidents can be caused by a Change

• Question 32:

  A customer requires incidents to automatically move to a Closed state from Resolved after 7 days. How is this configured? (Choose two.)

  A. Configure the incident lifecycle flow script action
  B. Configure the number of days Resolved incidents automatically close property
  C. Configure the incident lifecycle timeline property
  D. Enable the auto closure of Incidents based on Resolution date property
  B. Configure the number of days Resolved incidents automatically close property
  D. Enable the auto closure of Incidents based on Resolution date property

• Question 33:

  Released in Quebec, what tool enables you to delegate the creation and maintenance of common and simple use case Catalog Items to business users?

  A. Catalog Wizard
  B. Catalog Designer
  C. Catalog Item Builder
  D. Catalog Builder
  D. Catalog Builder

• Question 34:

  Which of the following elements are automatically included in the name of the update set for items published via Catalog Builder? (Choose two.)

  A. catalog(s)
  B. item name
  C. variables
  D. item author
  E. timestamp
  B. item name
  E. timestamp

• Question 35:

  What are key relationships between Change and Release Management? (Choose three.)

  A. Release management application is required, to use the Change management application
  B. Change includes planning and approvals; Release includes building, testing and execution of changes
  C. A Release can contain one or more Changes
  D. A Change can contain one or more Releases
  E. Change management provides governance, which includes Release management
  B. Change includes planning and approvals; Release includes building, testing and execution of changes
  C. A Release can contain one or more Changes
  E. Change management provides governance, which includes Release management

• Question 36:

  What is an example of a good use case for an Order Guide?

  A. Order a set of Dishes
  B. Order a Custom Automobile
  C. Order a Technical Consultation
  D. Order a Couch
  E. Order a case of Laundry Soap
  B. Order a Custom Automobile

• Question 37:

  Which Change request fields are used in conflict detection? (Choose three.)

  A. CI Business criticality
  B. Planned end date
  C. Risk
  D. Planned start date
  E. Configuration item
  B. Planned end date
  D. Planned start date
  E. Configuration item

• Question 38:

  You have just upgraded your instance and have not migrated to multimodal change. Using the default settings, when you click on Change > Create new, what page displays?

  A. Change Interceptor
  B. Change Form
  C. Change Landing Page
  D. Change Overview
  A. Change Interceptor

• Question 39:

  Where can a change manager define the interval frequency for unauthorized change detection?

  A. The ci.change.unplanned business rule
  B. Event Processing Properties module
  C. Unauthorized Change Properties module
  D. Unauthorized change flow
  C. Unauthorized Change Properties module

• Question 40:

  What is the Business Rule that triggers automatic group assignment on Incident, Problem or Change requests?

  A. Populate Assignment Group based on CI/SO
  B. Auto-populate ITSM Assignment Groups
  C. ITSM Assignment Lookup Rule
  D. Automatic Assignment for ITSM
  A. Populate Assignment Group based on CI/SO