ServiceNow CIS-ITSM Online Practice Questions and Exam Preparation

ServiceNow CIS-ITSM Online Questions & Answers

• Question 21:

  Which module is a useful starting point for a manager to view current state operational information for Incident management?

  A. CMDB Health Dashboard
  B. Incident > Overview
  C. Manager Workspace
  D. Critical Incidents Map
  B. Incident > Overview

• Question 22:

  On the Release record, what are the available options on the Release phase list?

  A. Requirement Gathering, Design, Build, Roll-out, Unit Testing, User Acceptance, Pilot
  B. Scoping, Design, Develop, Deployment, Unit Testing, Integration, Pilot
  C. Analyze, Design, Development, Build, Roll-out, QA, User Acceptance
  D. Requirement Gathering, Design, Development, Build, Deployment, QA, User Acceptance
  D. Requirement Gathering, Design, Development, Build, Deployment, QA, User Acceptance

• Question 23:

  Which of the following catalog client script methods will modify the choice list options available to an end user on a catalog item?

  A. onLaunch
  B. onLoad
  C. onSubmit
  D. onSave
  B. onLoad

• Question 24:

  After publishing an Item via Catalog Builder, the associated update set is set to which state?

  A. In progress
  B. Complete
  C. New
  D. Published
  B. Complete

• Question 25:

  What are the different ways a user can locate items in a service catalog? (Choose two.)

  A. Use the search on catalog or portal
  B. Navigate through the categories
  C. Use the Top Request or Popular Items widget
  D. Use the application navigator
  A. Use the search on catalog or portal
  B. Navigate through the categories

• Question 26:

  Once a Catalog Item has been requested, what mechanism determines the approvals, and tasks that are triggered in the application?

  A. Decision Tables
  B. Actions
  C. Run Books
  D. Flows
  E. Playbooks
  D. Flows

• Question 27:

  If a change model has Write roles AND Can write defined, which users have the ability to modify the change model record? (Choose two.)

  A. Users with the itil_admin role
  B. Users with admin role
  C. Users that have the Write role(s) OR that match the Can write user criteria
  D. Users with sn_change_write role
  E. Users that have the Write role(s) AND match the Can write user criteria
  B. Users with admin role
  E. Users that have the Write role(s) AND match the Can write user criteria

• Question 28:

  In the baseline Change - Normal model how can Change Tasks be added? (Choose two.)

  A. Automatically via the Change - Implementation subflow
  B. Manually by the user during New, Assess, and Authorized states
  C. Automatically depending on the category selected on the Change Request
  D. Manually by the user during all states, except Closed or Canceled
  A. Automatically via the Change - Implementation subflow
  D. Manually by the user during all states, except Closed or Canceled

• Question 29:

  Which capability provides visibility to data joined between multiple tables?

  A. Database Views
  B. Metric Tables
  C. Published Reports
  D. Custom Tables
  E. Breakdown Sources
  A. Database Views

• Question 30:

  A tester wants to submit a bug report, because they are not able to see the Communicate Fix link under the Related Links on the Problem form. What do you recommend that they confirm, before submitting the bug report? (Choose two.)

  A. Tester is impersonating a user with communications.manager role
  B. Tester is impersonating the assignee, which has the problem_coordinator role
  C. Tester is impersonating a user with problem_coordinator role
  D. The Fix notes field is filled in and saved
  C. Tester is impersonating a user with problem_coordinator role
  D. The Fix notes field is filled in and saved