ServiceNow ServiceNow Certifications CIS-HR Questions & Answers

• Question 151:

  Which ServiceNow feature is used to create pulse surveys?

  A. Employee Forums

  B. Learning Posts

  C. Listening Posts

  D. Employee Forms

  Correct Answer: C

• Question 152:

  What is the role of Trigger conditions in activity sets?

  A. It defines specific employees to the activity set targets.

  B. It defines when the activity set should be initiated.

  C. It defines order number for the activity set.

  D. It defines the relationships between fields in various tables.

  Correct Answer: B

• Question 153:

  Which plugin is recommended when upgrading from the global version of HR to the scoped version?

  A. Human Resources Scoped App: Employee Relations [com.sn_hr_employee_relations]

  B. Human Resources Scoped App: Data Migration [com.sn_hr_migration]

  C. Human Resources Scoped App: Lifecycle Events [com.sn_hr_lifecycle_events]

  D. Human Resources Scoped App: Integrations [com.sn_hr_integrations]

  Correct Answer: B

• Question 154:

  Which portal allows employees to submit ethical violation complaints?

  A. Lifecycle Events

  B. HR Performance Analytics

  C. Employee Center

  D. HR Integrations

  Correct Answer: C

• Question 155:

  When creating a new Lifecycle Event activity set, what happens when the audience field is set as empty?

  A. The activity set applies to all employees.

  B. The activity set applies for a specific group of people.

  C. The activity set will not apply to a specific group of people.

  D. The activity set will not apply to any employees.

  Correct Answer: A

• Question 156:

  Which base instance application delivers the results of current state metrics?

  A. HR Integrations

  B. Employee Center

  C. HR Dashboards and Reports

  D. Performance Analytics

  Correct Answer: D

• Question 157:

  After an HRSD implementation, what capabilities exist for a System Administrator attempting to impersonate an HR member once the HR Admin role has been removed? (Choose two.)

  A. System Admin can grant scoped HR roles.

  B. System Admin can view HR Cases and confidential profile information.

  C. System Admin cannot grant scoped HR roles.

  D. System Admin cannot view HR Cases and confidential profile information.

  Correct Answer: CD

• Question 158:

  Which application delivers employees an omni-channel learning experience to enable timely access to the correct learning?

  A. Document Templates

  B. Manager Hub

  C. Employee Relations

  D. Learning Posts

  Correct Answer: D

• Question 159:

  If an HR Service needs to be accessible to employees on the Employee Center, which field must be completed on the HR Service record?

  A. Record Producer

  B. Taxonomy Topic

  C. Catalog item

  D. Checklist

  Correct Answer: C

• Question 160:

  What is the purpose of Journey designer?

  A. It tracks the progress of Lifecycle Events and onboarding cases using the dashboards.

  B. It passes information from the lifecycle event case to a child case or task

  C. It manages the dependencies of activities within an activity set.

  D. It combines Lifecycle Event cases and Journey Accelerator action plans.

  Correct Answer: D